Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
661
chart
#1,744
All reviews
Rating Breakdown
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July 20, 2020
Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue. The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering. In the end, a very standard reply to us to get out of this situation. "Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately" We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered. This is totally not acceptable for any e-commerce business, big or small.
July 20, 2020
Refund amount is always wrong when doing partial (Out of stock) refund back to customer. USO Support replied that they have no control over with how discounts must work on the order. Citing it a Shopify platform limitation.
July 1, 2020
The app is good, the only issue is we have not been able to oppen the app, it is very hard, it send an error that reads as follows: saso-www.herokuapp.com closed the connection unexpectedly. As told, the app is good, but we have not been able to use it for the last week or so, sent an email to support got no answear...
Hi there! I checked on your store and was not able to replicate this issue. I've sent you an email to follow up on this issue, please reply ASAP. Thank you!
June 26, 2020
[Update on 27 Jun SGT] Thanks for the support team’s reminding . Adding one more bug for others reference as below. - this app does not work if customer clicks checkout directly from product detail page or detail list page. Strongly not recommend this app and this vendor with following reason: 1. There is latency to calculate the discount in cart page 2. Discount logic will affect the checkout page translation functions. 3. Company no long term roadmap to fix the above 2 issues. 4. Customer support service is poor, specially if you are not in the same timezone as Canada, good luck to you. I am searching for a replacement of this app.
Thanks for your feedback. We are located in Canada (in PST) so our office hours can be tough for other timezones, but we do our best to respond within 24hrs! We do have roadmap plans for the two other concerns listed here. We've sent you an email with more detailed information about this, please have a look and get back to us ASAP!
June 19, 2020
I need help, your app is not working and your customer support is the worst. It's telling my customer that it does not ship to Canada from Canada and I have removed the special and still showing up. Rob, still waiting for your reply. Can someone pick up a phone and call me. I have left my number in the email. This is getting very frustrating. I have had 7 phones call already and over 10 abandoned carts. The error msg is that "we do not ship to Canada"...We are a Canadian company based in Canada.
May 26, 2020
They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!
It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!
May 25, 2020
i already delete the app and delete my last sales i keep not receiving my sales , can you please help me recover my last sales can you fixed it manually ! before i can use it again!
Hi! This sounds like a platform-related issue, as all payouts from sales come directly from Shopify. We've sent you an email with more information, please have a look and respond when you get a chance. Thank you!
April 27, 2020
I cant save the app setting I am getting an error... customizations must be a `object` type, but the final value was: `null`. If "null" is intended as an empty value be sure to mark the schema as `.nullable()`
Hi there! It looks like you identified a bug on our end. We have fixed this issue, and I've sent you an email with instructions on next steps to reinstall Ultimate Special Offers.
April 27, 2020
I love this app most of the time. It works most of the time. But those 10% of times it doesn't it costs us money every day. We have an any 5 for £10 off on our website, most of the time it works perfectly. But the 10% of the time it'll not apply the discounts, meaning we have customers compain that the discounts aren't working and refund them X amount. As it doesn't work all the time we're also losing a lot of sales due to abandon carts. I'd happily pay $200 a month for an app like this to work 100% of the time. Another issue with it is it doesn't work with abandon checkouts. It sends them an email and takes them to the checkout page where the discounts don't apply. I understand if they have to be taken to the cart page to apply discounts - how about implementing your own abandon cart system which would take them to the cart page? TLDR: Love this app when it works but unfortunately doesn't always work.
March 23, 2020
Update: The head of support reached out to me and helped me fix the issue. For some reason, there was a line of code that was missing which was causing the app to not work. Anyways, the app is working great now and I am using it. Thank you support for taking care of this issue. Previous Post: Worst support ever. Don't get this app. All is well with it works but when it breaks support will punt you to figure it out on your own and respond to you once a day. Offers quit working after a couple of days and now I cannot get any of the offers to work. Uninstalled and reinstalled several times but still wont work. I have been trying to get this app fixed for days and no light at the end of the tunnel. Complete horror story here! Run!
Glad we were able to get the issues resolved! Happy to hear you're all set now. All the best!
Jan. 5, 2020
Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.
Hi there! According to our ticket history, the issue you’re experiencing is related to a slide-out cart setting in your theme and is easily fixable. We’ve sent you instructions on how to solve this — have a look in your inbox (including spam) and let us know if you have any follow-up questions. Thank you!
Dec. 20, 2019
Terrible app. Avoid if you can! Seems like the team is aware of how limited its capabilities are but are not making any attempt to improve it. Every time I contact them for help, I receive a response along the lines of "Sorry, we can't do anything about your problem. Try to use a different discount or just deal with it."
Hello! We have sent you an email with some workaround solutions offered. Please reply to that email and we can chat further about which option fits your store the best. Looking forward to hearing from you!
Oct. 25, 2019
It's been 2 day, and they never answer your question. I've talked to them through Email, Twitter. No Reply!!! Don't care about customer.
Hi there! We received your message and replied shortly after, however, it looks like there might be a timezone difference between us. If our response isn't in your inbox, please be sure to check your junk mail to see if it ended up there. Thanks!
Sept. 29, 2019
Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.
Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!
Sept. 28, 2019
I bought it, but it didn't work properly and the staff didn't respond to it. It was terrible.I wasted 19 dollars.
Hi there. We're sorry to hear you've had trouble using the app. Our support history shows some correspondence between yourself and our support agents, so we're not sure when our messages stopped making their way to your inbox. In the meantime, we've sent you a follow-up—please be sure to check your email's junk folder. Thanks!
Sept. 23, 2019
Set the discount I am using for the end of 2017. Every day, people come to ask me why I can’t use it.
Hello! It sounds like the date on your offer was set to 2017, meaning it wouldn't be visible to current customers. We've sent an email with instructions on how to fix this—please get back to us when possible so we can solve this problem.
Sept. 19, 2019
This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.
Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!
Sept. 17, 2019
Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429 after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!
Hi there! We've responded to your request, however, sometimes these responses end up in your junk mail—please check there. We've also escalated your query to our development team but it looks as though you've uninstalled the app. Please check your inbox for an email with more instructions on how we can solve this problem.
May 22, 2019
This app was free and now it started charging me without telling me i had to pay for it, i would like a refund from that. because i was not told and i would of deleted it
Hi there! Ultimate Special Offers has a free 10-day trial, after which there is a monthly fee. However, we never charge without consent as payment requires authorization by the account owner first. In case you'd like more information about this process, we've sent you an email about payment authorization.
April 14, 2019
Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.