Ultimate Special Offers

March 18, 2019

I used to love this app but recently it has become really unstable and causing huge customer service issues. Bulk discounts or BOGOF are a nightmare, it misses so many items off even though I group them into collections there seem to be more combinations that do not work than those that do. This means whenever we run an offer our CS team are inundated with angry customers that cant get the advertised offer to work. Currently about to uninstall and find a better solution.

March 18, 2019

The app doesn't work and Inject advertising in the store!! Very Bad! I have removed the application and the advertising is still showing!

March 14, 2019

Horrible support, they package their own jquery which screws up the rest of the site, unresponsive on email, massively frustrating. Used to be great until Pixel Union bought this app and it's down hill from there.

March 12, 2019

I created a volume discount via there website however it messed up my website!! made everything go so small and move things in the wrong place. I deactivated and removed the app but still did not fix things.

Jan. 9, 2019

this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!

Dec. 22, 2018

I wasted a week on this app, the app didn't display properly, and the customer service didn't work!!

Dec. 13, 2018

My app hasn't worked for 2 days already and hadn't heard back from their support service. Disappointing to have this issue during the busiest time of the year. We've had to refund customers since the app has failed multiple times.

Dec. 7, 2018

this app has always been great for us however today on a big sale day none of our discounts for our POS worked and we had to manually override every product. Really frustrating! it worked for two weeks and then today we have no idea why its not working - there are no dates and all are enabled with show in POS ticked

Nov. 27, 2018

Extremely slow customer service. This is a crucial time of the year I would expect better. I used this app before and was happy with it this is why I wanted to try again

Nov. 22, 2018

Decided to give this a shot for BF/CM, and I can only say that I'm 100% completely dissatisfied. I created a discount for the sale, and checked how it worked on my site. It seemed fine, so I went ahead and blasted my email list and Facebook. I then started getting all sorts of notifications that the discount wasn't showing up sometimes. I did a test again on my end - first time, it seemed fine... second time it had stopped showing a discount. Then, my Cart and Checkout actually stopped working altogether. Now, I've flubbed the beginning of my sale, and I have to refund several customers for the discount difference. I highly recommend you find another app for this sort of thing.

May 26, 2019

2019 UPDATE: So we switched credit cards and had to restart the account up. When I checked it, the App would open up to the dashboard fine, but as soon as I paid and renewed my subscription and went to use it, I got a pop-up that stated it doesn't work with my browser and have reset my cache/history, etc... WOW, what a sham!!!! Still haven't implemented fixed for my concerns from last year... Too bad, they have something good going, but seems whoever is in charge over there just does not care!!!

Nov. 2, 2018

Customer support is VERY slow. Expect for your email to be replied in 3-4 days. Also, a member of support made a change on my site (a simple task of taking something out of a page) and ended up messing up, making the checkout button NOT WORK?!?! so many of my customers clicked checkout only to stay on the same page. Got lots of emails. Then I still had to wait an extended amount of time just to get the regular page running again... disappointing. I am willing to give it another try for upsells. We'll see how it goes..

Nov. 2, 2018

Doesn't work, i have to cancel the orders and apply the discount manually. Have contacted them twice about the issue but no response so far. I need my money back.

Oct. 13, 2018

I used this app for the first time to run a big sale throughout my website. It was brought to my attention by some customers that the sale price disappears once the customer tries to check out. I ended up losing several sales because of this. So disappointing

Nov. 28, 2021

** HAVING ISSUES WITH BFCM and no one is around to help! App is not working correctly on the busiest days of the year. loosing sales fast. highly frustrated! I do love this app and have had it for several months now. While it is a great app, it does have its problems. The app creates bundles and helps with up sells, which is always a plus, but the issues lie with coding, and unless you are an expert it can be hard to maneuver. If you use bundling or Buy X and Get Y settings, you loose money because it takes the discounts from the highest cost product, not the lowest. The Free Gifts are slow to pop up causing the customer to become irritated and abandon cart. While customer service is helpful the problems have not been resolved as of yet. I have been told it is a work and progress and they are aware, but no eta. For the money I am paying for the app, these should not be an issue. Meanwhile I will continue to loose profit and customers. Looking for a new app to replace this one now. Will see which one happens first, the fix or new app.