Rating

4.8

feedback

642

Reviews

chart

#808

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    24%
  • Less than a day
    29%
  • Less than a month
    28%
  • Less than a year
    14%
  • More than a year
    5%

Reviews Summary

The Shopify app has received mostly positive reviews regarding its customer service and support team. Users appreciate the quick and helpful responses from support agents like Sam, Luis, Alice, and Betty. The app itself is praised for its ease of use, customization options, and effectiveness in boosting customer engagement and conversions. However, there are some negative reviews mentioning issues with setup complexity, unclear instructions, and problems with accessing certain functions. Overall, the app seems to be well-received for its features and the dedicated support provided by the team.

Highlights

Positive customer service and support
Ease of use and customization
Effectiveness in boosting engagement and conversions
Setup complexity and unclear instructions
Issues with accessing certain functions

Rating Breakdown

  • 5
    89% (574 ratings)
  • 4
    7% (43 ratings)
  • 3
    2% (10 ratings)
  • 2
    0% (3 ratings)
  • 1
    2% (12 ratings)

Reviews with Text

  • 92% (588)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 31, 2026

Dear Sir/Madam, This correspondence constitutes a FINAL FORMAL LEGAL NOTICE issued to Care Cart regarding wrongful account termination, denial of access to our client’s store, and breach of contractual obligations under your stated Terms & Conditions. 1. Binding Nature of Your Terms & Conditions We acknowledge that your Terms & Conditions (updated February 11, 2024) govern the relationship between Care Cart and its users. However, your own policies explicitly require: Actions to be reasonable, lawful, and compliant with applicable regulations Enforcement measures to be exercised in good faith and not arbitrarily Compliance with consumer protection laws and fair business practices Your recent actions are in direct violation of these principles. 2. Wrongful Termination & Abuse of Discretion Care Cart has restricted and permanently blocked access to our client’s store without: Providing specific evidence of any violation Issuing prior notice or warning Allowing an opportunity to respond or cure any alleged breach While your Terms mention discretionary suspension, such discretion cannot be exercised arbitrarily, unfairly, or in bad faith, nor can it override applicable business and consumer protection laws. This constitutes: Breach of contract Unfair business practice Denial of due process 3. Breach of Refund & Billing Policies Your stated policies include: A 30-day money-back guarantee Billing transparency via Shopify billing cycle Obligation to ensure accurate and lawful charges Despite this, the following violations have occurred: Duplicate and conflicting billing (Free Plan vs. $27.99 Usage Fee) Charges applied after service inactivity (post March 16, 2026) Failure to provide transparent billing justification These actions constitute: Unauthorized billing Material misrepresentation Violation of consumer financial protection standards 4. Data Retention & Access Obligations Your Terms state that user data may be retained for: Up to 90 days (paid users) Up to 60 days (free users) By blocking access without lawful justification, Care Cart is: Denying access to client-owned data Potentially misusing or withholding commercial data Violating data access and control rights 5. Legal Demand for Immediate Compliance Accordingly, we hereby demand that Care Cart within 24 hours: Immediately restore full access to the affected store and associated services Provide documented evidence of the alleged Terms violation Issue a full refund of all disputed and unauthorized charges Deliver a complete billing and activity audit report, including: Usage logs Campaign activity timestamps Confirm in writing that: No further unauthorized restrictions or charges will occur All actions will comply with applicable laws and your own policies 6. Notice of Legal Escalation (U.S. & UAE Jurisdiction) Failure to comply within the stated timeframe will result in immediate legal escalation without further notice, including but not limited to: Filing a federal lawsuit in Washington, D.C. (United States) for: Breach of contract Financial damages Unlawful business practices Initiating legal proceedings in the United Arab Emirates (UAE courts) under: Commercial transaction laws Business protection and fraud regulations Pursuing claims related to: Unjust enrichment Unauthorized financial transactions Potential financial misconduct, including money laundering implications, subject to investigation by relevant authorities 7. Reservation of Rights Nothing in your Terms & Conditions overrides: Applicable consumer protection laws Fraud and financial crime regulations International commercial legal standards All rights, claims, and remedies are hereby fully reserved. You are advised to treat this matter with urgent legal priority. Failure to respond appropriately will result in immediate and irreversible legal action. Sincerely, / s / Yanel Sosa, Esq. Corporate Counsel for ChaudharySaqlainSeven LLC & Mr. Saqlain Qadir [email protected] Austin, Texas 78731, United States Phone: +1 (725) 334-0247 Registered Email: [email protected] USA Office: 5900 Balcones Drive, Suite 100-18123 Austin, Texas 78731 United States Recipient: [email protected]

Using app

3 months

Total reviews

3

Average rating

2.3

5 / 5 Share

March 30, 2026

service rapide

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2026

Using app

About 8 hours

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 20, 2026

tanto tiempo de configuración y edición para que al final las funciones básicas tengas que pagarlas...una perdida de tiempo

Using app

39 minutes

Total reviews

3

Average rating

3.7

Developer Reply

Lamentamos la confusión que hayas tenido. Para aclarar, el plan Básico no incluye cuotas de suscripción recurrentes. Solo aplica cargos por uso según las impresiones de las ruedas, y los cargos no se pueden procesar sin la aprobación de autenticación de Shopify. Parece que hubo un malentendido con respecto al paso de autorización. Te enviamos un correo electrónico con una explicación detallada; por favor, respóndenos para que podamos aclarar todo y ayudarte adecuadamente. Estaremos encantados de ayudarte a configurarlo correctamente.

5 / 5 Share

Feb. 10, 2026

Sam was incredible! A sight for sore eyes! Quckly guided me and fixed my issue. Definition of live support!

Store

Lost

Using app

About 2 months

Total reviews

1

Average rating

5.0

All reviews

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