SPD Split Payment & Deposit
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Is a little tricky but Val helped me a lot and solves the problems! Very nice app
Thank you for your feedback! 😊 We’re glad to hear the app is working well for you and that our support was able to help solve any issues. We really appreciate you sharing your experience! 💙
Had a small issue with the set up in my store. Reached out to the app support and Javid was able to resolve the issue quickly and was a lot of help! Really appreciate his help!!
Thank you for sharing your experience! 😊 We’re glad the issue was resolved quickly and that our support could assist you. We really appreciate your kind words! 💙
Great customer service. When there wasn't a resource for customizing the customer confirmation email the rep listened to my idea and said they would discuss with their team. It's wonderful that the SPD team is willing to hear and collaborate with it's app users to create a better experience.
Thank you for your kind words! 😊 We’re delighted to hear that our team could listen and collaborate with you. Feedback like yours helps us improve and create a better experience for everyone, and we really appreciate it! 💙
Javid was quick to assist and help with our needs!
Thank you so much for your kind words! 😊 We’re thrilled to hear Javid could assist you quickly and meet your needs.
This app has everything I need! I make custom guitars and the ability to accept a down payment and send an invoice upon completing the guitar is second to none. Maryna was extremely helpful getting this setup right for me and I couldn't be more pleased. Don't try the other apps, they don't have the same level of functionality. Just get it!
Thank you so much for the amazing feedback! 🎸✨ We’re thrilled to hear our app is a perfect fit for your custom guitars and that Maryna was able to get everything set up just right for you. Your kind words mean a lot to our team 🙏 Wishing you tons of success with your beautiful creations! 🚀
The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.
Dear merchant, We’re sorry for the issues you experienced earlier with installment orders not appearing correctly. A temporary syncing issue caused certain installment orders to be missing in the app, which also delayed some invoices. Our team worked closely with you to identify the cause, restore the affected orders, and strengthen our monitoring tools to prevent this from happening again. We’re glad we could resolve this together and that everything is now running smoothly. Thank you for your patience and for helping us improve the app for all merchants. Best regards, SPD Split Payment & Deposit App Team
I had such a great experience with Maryna! She was incredibly patient, kind, and thorough in helping me figure out how to set up installments. She explained everything step by step, made sure I understood the process. I really appreciate the clear communication and the extra effort to make sure everything was working perfectly. Truly outstanding support. Thank you!
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Maryna was able to guide you step by step and make the process smooth for you. We truly appreciate you taking the time to share your experience and for choosing our app 🙏💙
Fast, professional and exceeded my expectations. Will definitely feel comfortable asking for help in the future.
Thank you so much for your wonderful feedback! 🌟 We’re so glad to hear that we exceeded your expectations 🙌 It means a lot to us that you feel comfortable reaching out in the future, we’ll always be here to help 💙🚀
thank you for your help javid it was great to speak with you and fix our website
You’re very welcome! 🙌 It was a pleasure speaking with you as well, and I’m really glad we could get your website fixed. 🚀 Don’t hesitate to reach out anytime you need support
fast responsive support.
Thank you so much! ✨ We’re glad you found our support fast and responsive 👍 Always here if you need anything 💡
Zia was great help setting up and explaining Split payments.
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that Zia could assist you and make the setup process smooth and clear. Your support means a lot to our team, and we’re always here to help whenever you need us! 💛
I had some questions about the App and how it works, so I contacted the Support Team. They were very fast in answering and to respond all my doubts. I am very happy and recomend this App.
Thank you so much for your kind words! 😊 We’re glad our support team could help answer all your questions and make your experience smooth. Your recommendation means a lot to us! 🌟
Efficient customer support
Thank you for your kind words! 🚀 We're so glad our support could help 💡 If you ever need anything else, we're just a message away! 😊💛
Great support - timely & very helpful
Thank you so much for your kind feedback! 😇 We’re really glad to hear that our support was timely and helpful. If there’s anything else we can assist you with, don’t hesitate to reach out, we’re always here for you! 💪✨
If these guys deliver on my request, then Andrey deserves a promotion!
Haha, challenge accepted! 😄 We’ll do our best to deliver, Andrey is already blushing from the compliment! Thanks a ton for the good vibes, we’ll keep you posted! 🚀💪
Very happy with the service
Thank you so much! 🥰 We’re really glad to hear that you’re happy with the service, it means a lot to us! If you ever need anything else, we’re always here to help 🙌💛
Excellent
Woohoo! 🎉 Thanks a ton, you just made our day! 😄 If you need anything else, we’re always here to help 🚀💬
Great customer service!
Thanks so much! 🚀 So glad to hear you’re happy with our customer service 💬✨ We’re always here if you need anything! 🙌
Really like to thank this company for tailoring their product to our requirements and understanding the issues we face. Was really pleased with their responsiveness, replying professionally and in a timely fashion. We wanted a small cosmetic change to the app which suited our needs better and they could not have been more helpful. We are looking forward to seeing how this performs on our shop when it goes live next week and if it is good, we will roll it out to other shops we have in our portfolio. An excellent product and - more importantly- with excellent back up support. Wouldn't hesitate to recommend them.
Wow! thank you so much for the amazing feedback! 🙌💛 We’re really happy we could tailor the app to fit your needs and that you felt supported along the way 🛠️😊 It means a lot to hear you’d recommend us, and we’re just as excited to see how it performs when your shop goes live next week! 🚀✨ Fingers crossed for great results! As always, we’re here anytime you need us 💬
I had some questions about how to properly set up deferred payments and minimize risks when collecting payments in installments on auto mode. Andrey from the support team helped me out super quickly — even though it was a weekend! He provided a great consultation and shared helpful tips. I really appreciate the fast and professional support. Highly recommend this app, it’s easy to use and the team behind it really cares.
Thank you so much for the awesome feedback! 🙏 We’re thrilled to hear Andrey was able to help, even on the weekend 🔧🕒 Your kind words mean a lot to our team, and we're always here if you need anything!
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