Spocket for Suppliers

1 Star – Supplier Warning If you are thinking about becoming a Spocket Supplier, proceed with caution. I fulfilled orders on time, shipped them the same day, and customers received them without any issues. However, when it came time to receive payouts, the experience became extremely frustrating. The platform holds payments for a full month. When the payout date arrives, support seems to come up with a new explanation instead of providing a clear payout process. On one occasion, I was told there was a payout account issue even though support had previously confirmed everything was correct. This time, I was told no orders could be found, despite the orders being visible in my account, marked as delivered, and listed in my payout sheet. As a supplier, I expect transparent payments, accurate records, and consistent support. Unfortunately, that has not been my experience. My advice to other suppliers and store owners: think carefully before investing your time and resources here. Keep detailed records of every order, payout, and support conversation.

this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products). when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues. sales have never really been high enough to justify all the extra work involved in managing this relationship.

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off! Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene. But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:) So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.