Spocket for Suppliers
Spocket, a Shopify App for suppliers, has received mixed reviews from users. Positive aspects include easy setup, quick onboarding, and helpful customer service. Users appreciate the potential for reaching dropshipping stores and spreading products to resellers. However, negative themes in the reviews include issues with cancellations, unclear communication, unreliable support, incorrect payments, lack of sales, poor customer service, pricing discrepancies, and challenges with product syncing and descriptions. Some users feel that the app is not as hands-on as they would like, leading to products being listed on unwanted sites and a lack of control over their offerings.
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I looked into Spocket as a supplier and found the setup fairly straightforward. It can be useful for reaching dropshipping stores, but there are requirements to meet and it may not be a good fit for every supplier. I’d recommend checking the terms and costs carefully before deciding whether to use it.
Thank you for sharing your experience and for providing such balanced feedback. We’re glad to hear that you found the supplier setup process straightforward and see the potential in using Spocket to connect with dropshipping retailers. We agree that every supplier should carefully review the requirements, terms, and costs to determine whether the platform is the right fit for their business. We aim to make that information as clear and accessible as possible so suppliers can make informed decisions. We appreciate you taking the time to explore Spocket and share your perspective with other suppliers!- Eleanor
working fine, not sure why people are leaving negative reviews
Thank you for sharing your positive experience! We’re glad to hear that everything has been working well for you. We really appreciate you taking the time to leave a review. We know every business has different needs and experiences, so feedback from suppliers like you helps us understand what’s working and where we can continue to improve. Thanks again for being part of Spocket!- Eleanor
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you for sharing this detailed feedback. We’re sorry to hear about your experience and understand why the issues you described would be frustrating, particularly when they involved active orders, inventory, customer inquiries, and pending payouts. Order cancellations despite inventory being available, unclear fulfillment or refund status, and delays in payout processing are serious concerns. We also recognize that repeatedly receiving escalation messages without clear updates or resolution can leave you feeling that your case is not being properly handled. While individual order issues can have different causes, we would like to review the specific cancellations, affected orders, and payout records rather than make assumptions about what happened. We also want to understand where our communication and support process fell short. If you’re willing, please provide your account or case reference through our support channel so our team can locate the relevant records and escalate them for a detailed review. Our goal is to provide clarity on the affected orders, payouts, and outstanding issues. We appreciate you bringing these concerns to our attention. We understand that reliability and clear communication are essential for suppliers operating a business through our platform, and your feedback is important to us. - Eleanor
this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products). when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues. sales have never really been high enough to justify all the extra work involved in managing this relationship.
Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially. We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process. We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them. Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers. Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor
This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off! Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene. But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:) So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the payment discrepancy and the delay in receiving an update. We take concerns about pricing, payouts, and supplier payments very seriously. The issue you described should be reviewed against the applicable discount settings, order details, and payment records to determine exactly what happened. We also understand your frustration with the support experience. Waiting more than a week after providing screenshots and supporting documentation is understandably disappointing, and we apologize that you did not receive the timely follow-up you were expecting. We’d like to investigate this case properly and make sure the payment issue is addressed rather than leaving you waiting without clarity. Please contact our support team with your account/order details or reference number so we can locate the case and escalate it to the appropriate team for review. We appreciate you bringing this to our attention and giving us the opportunity to look into it.- Eleanor
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