Spocket for Suppliers

Thank you for sharing your experience and for providing such balanced feedback. We’re glad to hear that you found the supplier setup process straightforward and see the potential in using Spocket to connect with dropshipping retailers. We agree that every supplier should carefully review the requirements, terms, and costs to determine whether the platform is the right fit for their business. We aim to make that information as clear and accessible as possible so suppliers can make informed decisions. We appreciate you taking the time to explore Spocket and share your perspective with other suppliers!- Eleanor

Thank you for sharing your positive experience! We’re glad to hear that everything has been working well for you. We really appreciate you taking the time to leave a review. We know every business has different needs and experiences, so feedback from suppliers like you helps us understand what’s working and where we can continue to improve. Thanks again for being part of Spocket!- Eleanor

Thank you for sharing this detailed feedback. We’re sorry to hear about your experience and understand why the issues you described would be frustrating, particularly when they involved active orders, inventory, customer inquiries, and pending payouts. Order cancellations despite inventory being available, unclear fulfillment or refund status, and delays in payout processing are serious concerns. We also recognize that repeatedly receiving escalation messages without clear updates or resolution can leave you feeling that your case is not being properly handled. While individual order issues can have different causes, we would like to review the specific cancellations, affected orders, and payout records rather than make assumptions about what happened. We also want to understand where our communication and support process fell short. If you’re willing, please provide your account or case reference through our support channel so our team can locate the relevant records and escalate them for a detailed review. Our goal is to provide clarity on the affected orders, payouts, and outstanding issues. We appreciate you bringing these concerns to our attention. We understand that reliability and clear communication are essential for suppliers operating a business through our platform, and your feedback is important to us. - Eleanor

Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially. We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process. We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them. Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers. Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the payment discrepancy and the delay in receiving an update. We take concerns about pricing, payouts, and supplier payments very seriously. The issue you described should be reviewed against the applicable discount settings, order details, and payment records to determine exactly what happened. We also understand your frustration with the support experience. Waiting more than a week after providing screenshots and supporting documentation is understandably disappointing, and we apologize that you did not receive the timely follow-up you were expecting. We’d like to investigate this case properly and make sure the payment issue is addressed rather than leaving you waiting without clarity. Please contact our support team with your account/order details or reference number so we can locate the case and escalate it to the appropriate team for review. We appreciate you bringing this to our attention and giving us the opportunity to look into it.- Eleanor

Thank you for sharing your experience. We’re sorry to hear that the onboarding and marketplace visibility did not meet your expectations. We understand how disappointing it is to complete seller verification and then receive little or no communication afterward. We also understand your concern about how your products are presented and discovered within the marketplace. Visibility, searchability, and clear communication are important parts of a marketplace experience, particularly for suppliers who have invested time in building their catalog. We also take feedback regarding marketplace listings and review quality seriously. We want our marketplace to provide a trustworthy and useful experience for both suppliers and retailers, and feedback like this helps us identify areas that need attention. If you’re still willing to work with us, please contact our support team with your supplier account details so we can review your onboarding status and product listings specifically. We appreciate you giving the platform a try and taking the time to explain where your experience fell short.- Eleanor

Thank you for bringing this to our attention. We sincerely apologize that you were left waiting after being told that a member of our Supplier Acquisition team would reach out within 1–2 business days. Waiting this long without any follow-up is clearly not the experience we want for anyone considering our platform. We understand how frustrating it must be to see the same message remain unresolved for so long. We’re sorry we didn’t follow through as promised. If you’re still interested in using the platform, please contact our support team with your account details so we can locate your original request and make sure it reaches the appropriate team.- Eleanor

Thank you for sharing your honest feedback, and we appreciate the kind words about our customer service. We’re sorry to hear that you haven’t seen any sales through the platform despite being with us for an extended period. We understand how disappointing that can be, especially after investing time in setting up and maintaining your products. While sales can depend on a number of factors, we recognize that suppliers need meaningful opportunities to connect with retailers and generate business. Your feedback is valuable as we continue working to improve the marketplace experience and supplier opportunities. Thank you for giving us a try and for taking the time to share your experience. - Eleanor

Thank you for sharing your honest feedback. We’re sorry that your experience did not live up to the expectations you had for the platform. We’re especially disappointed to hear that our app’s potential was outweighed by your experience with customer support. We understand that when you’re running a business, having timely and effective assistance is just as important as the features themselves. Your feedback about the support experience is valuable, and we’re actively working to make our customer service more responsive and effective. We appreciate you giving our platform a try and taking the time to explain where we fell short. - Eleanor

Thank you for your honest feedback. We’re glad to hear that you saw the potential in the app and found the concept valuable for your products. At the same time, we’re sorry that our support and customer service experience fell short of what you needed. We understand that even a promising platform isn’t useful if getting help when you need it becomes a source of frustration or takes too much of your time. Your feedback is especially valuable because it highlights an important area we need to improve: providing faster, more accessible, and more effective support. We appreciate you giving the app a chance and taking the time to share your experience with us. - Eleanor

Thank you for raising this concern. We’re sorry to hear that you were unable to get the assistance you needed regarding EU tax requirements. We take regulatory and tax-related matters seriously, particularly where they may affect how businesses operate on our platform. We understand how frustrating it can be to reach out multiple times and not receive a clear response or resolution. We would like to review the specific issue you encountered, including the relevant tax setup, transactions, and EU requirements involved, so we can better understand what went wrong and ensure the matter is directed to the appropriate team. Please reach out to our support team with your previous case or ticket details so we can locate your requests and investigate further. We appreciate you bringing this to our attention and apologize for the lack of clear follow-up. - Eleanor

Thank you for taking the time to share this detailed feedback. We’re sorry for the frustrating experience you had, especially while you were still trying to get set up. We understand your concerns regarding USD pricing being unclear for Canadian users, images not importing correctly, and the amount of time spent going through troubleshooting steps before reaching the appropriate support team. We also recognize that having to wait several days for a resolution can be particularly frustrating when you’re trying to get your business up and running. These are not the kind of onboarding and support experiences we want for our users. Your feedback about currency clarity, image imports, and the escalation process has been noted and will help us identify where improvements are needed. If you’re willing to give us another opportunity, please share your previous support ticket or account details with our team so we can locate your case and review the issues you encountered. We’d like to make sure you receive a proper investigation rather than having to repeat troubleshooting steps that have already been attempted. We appreciate your candid feedback and apologize for the time and frustration this experience caused. - Eleanor

Your honest feedback is highly appreciated! We will also be honest and admit that it has not been an easy task to handle and onboard thousands upon thousands of suppliers weekly but you can rest assured that we are doing our very best to grow and make things better for all of us. In fact, we have a huge system upgrade on the way to address most of the concerns you mentioned. We sincerely thank you for being a part of our platform and we look forward to seeing your success. Please don't hesitate to reach out to us at [email protected] anytime! Thank you!

Thank you so much for the kind words! We’re delighted to hear that you found the onboarding and approval process easy and quick, and that our team was helpful and responsive. We truly appreciate you choosing to work with us and taking the time to share your experience. We’re excited to have you on board and look forward to supporting you as you grow! - Eleanor

We're sorry to hear about your experience and first impressions. We want to make sure that we properly vet each and every supplier applicant that we have. If you feel that our on boarding team should re-evaluate your application and request, we would be more than happy to investigate and re-evaluate. Please reach out to us at [email protected] and we'll gladly asisst you! Thank you for your kind understanding and patience!

Thank you for your feedback! It give us great motivation that we are able to make our suppliers happy by addressing and resolving the issues you raised. Happy Spocket-ing!

We always do our best not only for our customers, but for our suppliers as well. We would like to thank you as well for becoming a part of Spocket and for helping each other grow. Cheers!

Please accept our gratitude for sharing your experience with Spocket! We value your relationship with us as a supplier and knowing how we were able to help you is a great deal for us! Please feel free to reach out anytime at [email protected].

Congratulations on making sales and you rock! We are your family here in Spocket and everyone pitches in to help one another! Feel free to let us know if we can help you with anything, anytime!