Spocket for Suppliers

1 Star – Supplier Warning If you are thinking about becoming a Spocket Supplier, proceed with caution. I fulfilled orders on time, shipped them the same day, and customers received them without any issues. However, when it came time to receive payouts, the experience became extremely frustrating. The platform holds payments for a full month. When the payout date arrives, support seems to come up with a new explanation instead of providing a clear payout process. On one occasion, I was told there was a payout account issue even though support had previously confirmed everything was correct. This time, I was told no orders could be found, despite the orders being visible in my account, marked as delivered, and listed in my payout sheet. As a supplier, I expect transparent payments, accurate records, and consistent support. Unfortunately, that has not been my experience. My advice to other suppliers and store owners: think carefully before investing your time and resources here. Keep detailed records of every order, payout, and support conversation.

Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off! Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene. But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:) So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!

A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the site spocket.co - there is no basic search function and thousands of strangely similar products, all with 5 reviews :) looks like fakes.

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.

I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now. UPDATE - It's now May 10th, 2024! Still nothing!

This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.

Pricing was all messed up due to being in Canada it shows USD pricing but no indication that it is USD. When I asked support it was a big run around and delays. Then after a phone call and asking me to try the app again i realize none of the picture imported. Sigh, back to Tech support. I'm not even set up yet! Update* They don't check the issue but instead give you time wasting advise like clear your cookies and come back. There is no real support! Then they say let me get you support after tonnes of time wasted following steps that do nothing! So you wait many days for the REAL support to get back to you.

the worst experience and first impression. they acted like they didn't have the services false marketing. don't help new shopify stores.

Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good, As thing progress I will updated this review, But so far no problems