Spocket for Suppliers

Thank you for sharing this detailed feedback. We’re sorry to hear about your experience and understand why the issues you described would be frustrating, particularly when they involved active orders, inventory, customer inquiries, and pending payouts. Order cancellations despite inventory being available, unclear fulfillment or refund status, and delays in payout processing are serious concerns. We also recognize that repeatedly receiving escalation messages without clear updates or resolution can leave you feeling that your case is not being properly handled. While individual order issues can have different causes, we would like to review the specific cancellations, affected orders, and payout records rather than make assumptions about what happened. We also want to understand where our communication and support process fell short. If you’re willing, please provide your account or case reference through our support channel so our team can locate the relevant records and escalate them for a detailed review. Our goal is to provide clarity on the affected orders, payouts, and outstanding issues. We appreciate you bringing these concerns to our attention. We understand that reliability and clear communication are essential for suppliers operating a business through our platform, and your feedback is important to us. - Eleanor

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the payment discrepancy and the delay in receiving an update. We take concerns about pricing, payouts, and supplier payments very seriously. The issue you described should be reviewed against the applicable discount settings, order details, and payment records to determine exactly what happened. We also understand your frustration with the support experience. Waiting more than a week after providing screenshots and supporting documentation is understandably disappointing, and we apologize that you did not receive the timely follow-up you were expecting. We’d like to investigate this case properly and make sure the payment issue is addressed rather than leaving you waiting without clarity. Please contact our support team with your account/order details or reference number so we can locate the case and escalate it to the appropriate team for review. We appreciate you bringing this to our attention and giving us the opportunity to look into it.- Eleanor

Thank you for sharing your experience. We’re sorry to hear that the onboarding and marketplace visibility did not meet your expectations. We understand how disappointing it is to complete seller verification and then receive little or no communication afterward. We also understand your concern about how your products are presented and discovered within the marketplace. Visibility, searchability, and clear communication are important parts of a marketplace experience, particularly for suppliers who have invested time in building their catalog. We also take feedback regarding marketplace listings and review quality seriously. We want our marketplace to provide a trustworthy and useful experience for both suppliers and retailers, and feedback like this helps us identify areas that need attention. If you’re still willing to work with us, please contact our support team with your supplier account details so we can review your onboarding status and product listings specifically. We appreciate you giving the platform a try and taking the time to explain where your experience fell short.- Eleanor

Thank you for bringing this to our attention. We sincerely apologize that you were left waiting after being told that a member of our Supplier Acquisition team would reach out within 1–2 business days. Waiting this long without any follow-up is clearly not the experience we want for anyone considering our platform. We understand how frustrating it must be to see the same message remain unresolved for so long. We’re sorry we didn’t follow through as promised. If you’re still interested in using the platform, please contact our support team with your account details so we can locate your original request and make sure it reaches the appropriate team.- Eleanor

Thank you for sharing your honest feedback. We’re sorry that your experience did not live up to the expectations you had for the platform. We’re especially disappointed to hear that our app’s potential was outweighed by your experience with customer support. We understand that when you’re running a business, having timely and effective assistance is just as important as the features themselves. Your feedback about the support experience is valuable, and we’re actively working to make our customer service more responsive and effective. We appreciate you giving our platform a try and taking the time to explain where we fell short. - Eleanor

Thank you for your honest feedback. We’re glad to hear that you saw the potential in the app and found the concept valuable for your products. At the same time, we’re sorry that our support and customer service experience fell short of what you needed. We understand that even a promising platform isn’t useful if getting help when you need it becomes a source of frustration or takes too much of your time. Your feedback is especially valuable because it highlights an important area we need to improve: providing faster, more accessible, and more effective support. We appreciate you giving the app a chance and taking the time to share your experience with us. - Eleanor

Thank you for raising this concern. We’re sorry to hear that you were unable to get the assistance you needed regarding EU tax requirements. We take regulatory and tax-related matters seriously, particularly where they may affect how businesses operate on our platform. We understand how frustrating it can be to reach out multiple times and not receive a clear response or resolution. We would like to review the specific issue you encountered, including the relevant tax setup, transactions, and EU requirements involved, so we can better understand what went wrong and ensure the matter is directed to the appropriate team. Please reach out to our support team with your previous case or ticket details so we can locate your requests and investigate further. We appreciate you bringing this to our attention and apologize for the lack of clear follow-up. - Eleanor

Thank you for taking the time to share this detailed feedback. We’re sorry for the frustrating experience you had, especially while you were still trying to get set up. We understand your concerns regarding USD pricing being unclear for Canadian users, images not importing correctly, and the amount of time spent going through troubleshooting steps before reaching the appropriate support team. We also recognize that having to wait several days for a resolution can be particularly frustrating when you’re trying to get your business up and running. These are not the kind of onboarding and support experiences we want for our users. Your feedback about currency clarity, image imports, and the escalation process has been noted and will help us identify where improvements are needed. If you’re willing to give us another opportunity, please share your previous support ticket or account details with our team so we can locate your case and review the issues you encountered. We’d like to make sure you receive a proper investigation rather than having to repeat troubleshooting steps that have already been attempted. We appreciate your candid feedback and apologize for the time and frustration this experience caused. - Eleanor

We're sorry to hear about your experience and first impressions. We want to make sure that we properly vet each and every supplier applicant that we have. If you feel that our on boarding team should re-evaluate your application and request, we would be more than happy to investigate and re-evaluate. Please reach out to us at [email protected] and we'll gladly asisst you! Thank you for your kind understanding and patience!

We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!