Spocket for Suppliers

Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially. We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process. We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them. Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers. Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor

Thank you for sharing your honest feedback, and we appreciate the kind words about our customer service. We’re sorry to hear that you haven’t seen any sales through the platform despite being with us for an extended period. We understand how disappointing that can be, especially after investing time in setting up and maintaining your products. While sales can depend on a number of factors, we recognize that suppliers need meaningful opportunities to connect with retailers and generate business. Your feedback is valuable as we continue working to improve the marketplace experience and supplier opportunities. Thank you for giving us a try and for taking the time to share your experience. - Eleanor