SPOD ‑ Print‑on‑Demand
SPOD | Shopify's Fastest Print-on-Demand Service
Rating
4.1
feedback
725
chart
#69
All reviews
Rating Breakdown
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Nov. 13, 2023
Called 20 times, wished to get a call back, wrote several emails. Just all that to get my sample order done. Its been a week now and its still " waiting for production". They say "my account needs to be verified" although my email is verified, my credit card informations + my address is verified, even the products are listed in my shop!!!! What else do you guys need? Ive customers waiting, its almost Christmas time and the black week is coming. Do you guys really wish to destroy businesses with your very very bad communication? Everyone who reads this and have the same problem, i wish you the very best and please dont spend your time and money here on SPOD.
Thank you for your feedback Laws Customs. We are sorry to hear you were having issues with getting into contact with us. Our customer support line (+1-724-832-6290) is open Monday to Friday from 8am to 6pm EST, and we do our best to reply to emails within 24 hours. It is required to complete account verification prior to fulfilling orders, as this protects the platform from potentially fraudulent activity. We understand how waiting can be frustrating, however the account verification should be completed when you open your account, prior to placing orders - to help avoid keeping any orders on hold while the verification process is completed. If you need further assistance please contact us via [email protected].
Oct. 21, 2023
bad, aucune commande passer au bout de 5 jours de commande... Obliger de rembourser les clients bande de menteur
June 3, 2023
Hugely disappointing! Awful print times, '48 hours?' as advertised, hah! More like 48 days if you're lucky. Terrible customer service. Just a shocking app, don't waste your time folks.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Once your account has been verified orders would move into production and continue as normal within the 24-48 hour production time.
May 19, 2023
Sad to say am very disappointed in their lack of communication & production. Three orders placed, for 3 weeks says awaiting production & sent multiple emails with no response and called with very rude worker comments. I have not received the orders for my customers & they still have not refunded me for these orders either. They claim to be in Las Vegas with the printing capability to provide custom printed products when clearly, they don't have the means to keep up with demand. These orders I had to refund the orders personally through my personal back up funds. If they don't refund these orders filing complaints with the Police and BBB as this is fraud and a felony charge as the orders were that much. UP date: I called customer service again today, they claim orders they have but didn't charge me. This is a lie, have receipts downloaded, bank statement where they charged my debit card for the 3 orders. They steal your money! I have contacted BBB and the Police department in Nevada and sent all my proof of them stealing my money. The sad part is, they are sample orders and claim more verification documents is needed to protect themselves from fraud. What about your customers small business owners, who put their trust in your service maybe we should ask for verification from each employee and your overall business to protect us from thieves that you are. Money is too hard to come by for everyone! I hope Shopify and all other platforms ban your services so no one else falls victim to your stealing and lies. You refund my money, then maybe I change my review but will never use your service again. Printify is a lot better and honest people, avoid SPOD.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Additionally, as SPOD does not facilitate the payment from your customers, we are unable to refund customers on your behalf. When a customer places an order through your integration, then the customer is submitting their payment to you through your integration directly. You would receive your payment for the order from the integration you are using. Once the order is submitted to us, then we would collect payment from you for the order with the entered Payment Details in your SPOD app. However we would not produce orders until your account has completed verification. Orders that are unable to be produced would not be charged to your account.
April 12, 2023
Such an easy app to integrate with great pricing and options, but AWFUL print quality. I had to refund and refill more than 50% of the orders I sent to customers. Things were constantly misprinted, had holes, etc. I ordered samples for each product I put on my site and after I washed them a handful of times they completely faded or begin to peel. I had to stop working with them all together.
Thank you for your feedback and we are sorry to hear about the print issues you experienced. For Digital Direct Print method products get pretreated before printing to help the ink stick to the product material, it could be possible that the pretreatment was not effective on some products. Please email us at [email protected]. We would love to look into this further to help improve our process in the future. We hope to hear from you soon.
March 11, 2023
Application super efficace pour importer des t-shirts, même personnalisés. Bonne interface, nombreux paramètres. Les prix en question étaient intéressant.
Merci pour votre avis! Nous apprécions vos commentaires. Nous espérons continuer à répondre à vos attentes.
March 1, 2023
I recently installed the SPOD - Print-on-Demand app on my Shopify store: SLAPMOB! I must say I'm impressed with its features and performance. It's an easy setup process and has a lot of FREE features to let me be a little creative. I was able to create and customize a range of products to suit my target audience's needs. The best part is that SPOD offers a 48-hour print-on-demand dropshipping service, which means I can focus on marketing my store and making sales while they handle the printing and shipping. SPOD's dedication to sustainability is also a MASSIVE WIN for me, gives me peace of mind knowing that I'm working with a company that cares about the environment. Customers love the quality of the work too; which is good. Overall, I highly recommend the SPOD - Print-on-Demand app for anyone looking to make more money with a print-on-demand business on their Shopify store.
Thank you so much for your feedback! We are happy to hear you are enjoying the SPOD App.
Feb. 27, 2023
What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.
I'm really sorry that the print results do not match the screen view of your design. With the Digital Direct printing method, the printing colors are sprayed directly onto the article of clothing, which causes the design to look somewhat washed-out. For that reason, intense colors are unfortunately not to be expected. Digital Direct is therefore optimal when going for a "vintage look". If you prefer brighter colors, we can recommend Flex printing for a more vivid print that stands out.
Feb. 21, 2023
I 1000% recommend it. The interface is fantastic. The products and shipping are at a fair price and the integration is seamless. I went through about 20 POD apps and nothing was on par with this one. -A coupon for samples would be nice tho ;)_
Thank you for your review Roaming Dog Coffee Company! We are happy to hear you are enjoying the app. With SPOD we do offer discounted prices through the Sample Order Process, with some items being up to 20% off! We really appreciate your feedback and suggestions, as we are always open to feedback for future improvements.
Feb. 15, 2023
SPOD is just so simple to use and was up and running instantly. The product range is is impressive, as are the possible settings.
Feb. 7, 2023
The app is super easy to use, very intuitive and was able to design my merchandise in a few minutes! Also love the variety of options available.
Thank you for your review! We are happy to hear that the app has been easy for you to use! We appreciate the feedback on the product variety and we are always open to more suggestions.
Feb. 3, 2023
I have to say, I love SPOD! It's incredibly easy to use. Especially the step-by-step guide is very helpful. What I really like is the huge variety of merch and how simple it is to upload your own designs. I hope in future there will be a bigger range of sustainable clothing as well as some more in vouge pieces.
Thank you Kookyruby for your review! We are happy to hear the guide was helpful and our app has been easy to use for you! We appreciate the feedback on the product range and we are looking to add more sustainable clothing to our line! We will pass along the suggestions to our Product Management Team for future improvements.
Feb. 3, 2023
It is super easy to use. The product options are almost endless. I am very happy to use it, I would recommend it.
Thank you for your review SSM Mind! We are happy to hear the app has been easy for you to use. Your feedback is greatly appreciated.
Feb. 3, 2023
It was easy to create designs and put them on merch. I wish there were more unisex options for clothing.
Thank you for your review Nathan! We are happy to hear that the app has been easy for you to use! We appreciate the feedback on the product range and we are looking to add more unisex clothing to our line. We will pass along the suggestion to our Product Management Team for future improvements.
Feb. 4, 2023
UPDATE: Still waiting on an order that was placed Jan 18 and has been "in production" since Jan 25. Only getting copy and paste replies from customer service. Even the review reply below is clearly a cut/paste job. Me thinks the company is cutting costs so the employees have also given up and just don't care anymore. Someone reached out to me for a phone call but when I provided times they weren't available for them. I'm not going to chance someone down to give them my business. I just want this one order to be cleared so I can never do business with them again. Tried to cancel the order and they refuse. I already refunded my customer and put my etsy and ebay shops on suspend while I decide what to do. This was a fun side hustle but it's not worth the bull. ORIGINAL REVIEW: I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.
Hello BravoPapa and Thank You for your review! Recently, SPOD started its migration from two facilities into one. The purpose of the migration was to streamline processes and improve efficiency. Deciding to make this decision would not only improve quality across the board, it will also allow us to create the ultimate merchant experience. Creating a place where merchants love SPOD's service and products are key for us. Production times are currently between 5 to 7 days, but as the migration is completed, we will see production times return to normal. On behalf of SPOD, we would like to apologize for your experience and any inconvenience this may have caused you. Thank You for your service and your patience at this time. I want you to know that your concerns have been heard and we care. Your review is greatly appreciated!
Jan. 25, 2023
The app is working pretty good. Easy to navigate and to use. I just would like to express my disappointment during the migration. Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer. Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management? Also send an email same standard text as a reply, they do not even take a look at your case. Once again, I waited patiently for 6 days!
Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer. As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants. Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.
Jan. 19, 2023
Between the constant price increases, lack of inventory, and lack of communication, I am DONE with SPOD. I used to sing praises about them when they were constantly getting bashed in Facebook groups, but not anymore. They closed one of their US facilities overnight and apparently sent out an email the day it happened, giving ZERO time for sellers to update their turnaround times, which is apparently now 4-6 business days, rather than the 48 hours that are still being advertised. If you care at all about your business, DO NOT USE SPOD.
Hello PrideCords, Thank You for your review. SPOD has went through several changes over the last year including price increases and now the closing of one of our two facilities. As price increase was something we had to do due to the current economic supply and demand, our intent was never to effect your business. Most PODs have seen a surge in price to acquire items which directly effects the cost of those items for our merchants. We do understand how that could be hard for any business and the frustration that you may feel. Indeed, a recent decision has been made to consolidate all production into our Las Vegas facility in order to streamline processes and improve efficiency. Restructuration at this scale has an impact on turnaround times and product availability. Production may take slightly longer than usual as we fire up the new machines and bring them online. Current production time is 5-7 days. We expect to improve gradually until the migration is complete and be back to our guaranteed 48-hour production soon. We appreciate all of merchants, and although it may not feel like in this moment, we are Thankful for anyone who has done business with SPOD as their POD choice. As stated before, we are looking forward to providing our merchants with and enhanced experience and we do sincerely apologize for any inconvenience. Again, Thank You for your time!
Dec. 14, 2022
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email. Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
Dec. 12, 2022
Great Experience! Efficient and super easy to use with lots of different options to choose from! Love it!
Hello Dinaindesign and Thank You for your review! We are happy to hear that your experience has been great and super easy for you to navigate. Having options is necessary in any POD industry so you have definitely come to the right place. We are here if you need any additional support while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 12, 2022
It's amazing how many options there are to browse, select, and order. Aside from an easy-to-follow manual, it also lets you create last-minute products based on trends or memes, which I found extremely useful. Best Quality and 100% reliability. Amazing application!
Hello Snehal's Art and Thank You for your review! We are happy that you find our app easy-to-use and that you find our assortment appealing to your needs. SPOD is here if you need any additional help while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!