Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#10,366
All reviews
Rating Breakdown
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Nov. 12, 2022
SEEMS LIKE THIS APP HAS A PROBLEM ON INSTALLATION SO IT WILL BETTER IF YOU REVIEW THIS IT WILL BE THANKFUL
Hello Unique, I am sorry to hear about your experience with the SPOD App. Usually the app is easy to use with little to no issue with installing. I see that you only used the app for 2 minutes, so it could have possibly been an internet connection issue as well. However, we are always here to help. Please let us know if you would like any assistance with getting set up using the SPOD App in Shopify. Please contact us at the link provided and let us know if we can be of any help. We looking forward to hearing from you, Thank You! https://www.spod.com/contact-us
March 31, 2022
I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.
Hello, Thank you for this complete and detailed review. I'm sorry to hear about your problems with your credit card validation. Indeed, the world of eCommerce is experiencing a growing number of frauds and to protect both ourselves and those who work with us, we have had to increase our level of security. The validation of payment methods is therefore much stricter. Concerning your situation, I was able to find your merchant file with this email address as the main reference: [email protected] To help you authenticate your payment method, can you send an email from this address to [email protected] mentioning your issue as well as your profile info and confirming that it is indeed the email address that you use for your print on demand business. We might be able to unlock the situation then. Sincerely yours, Your SPOD Team
Dec. 28, 2021
Normally, I have no issues with my SPOD store, but today was different. I could not access anything on my store at all from Shopify. I called and the person who took my call assured me that the "technical" issue will be addressed and fixed shortly. It is now 11:16 pm EST and there has been no change and no follow-up. I am disappointed at this point. I don't know if my customers can place orders. ...very disappointed.
Hi S&S Empowerment Apparel , Thank you for your feedback. My sincere apologies for the technical issue we faced on the 28th of December. We worked as hard as we could to fix it as quickly as possible. It was resolved shortly after you posted your review. I hope everything is running smoothly again for you. If it isn't, please don't hesitate to contact us again so we can work with you into finding a solution. Sincerely, Your SPOD Team
Dec. 2, 2021
While this was my most reliable POD app with amazing customer service and super fast processing, I can see they've fallen apart as of late, and it's costing me business. My payment method that was saved had been compromised, so I had to cancel the card. I have been unable to add a new card for days now, and the best their customer care has is "You need to wait 24 hours before adding another card." 1) This has never been the case in the past and 2) no business has 24 hours of stoppage to give in the holiday season (and at this point, it's actually going to be 4 or 5 days). Their processing times have slowed significantly, and I have an order I've been waiting for for some time that had a label created the 29th and still hasn't shipped. Reliability-wise, I implore you to trust another POD for your holiday orders, as I've already had to refund 2 and I have a LOT sitting in queue that I'm not sure how to handle. They were honestly the fastest, most reliable service I had ever used, but I cannot overlook the inaccuracies in some of my orders, nor the slow down in processing. I certainly cannot wait days for their system to accept a payment. The fact you can't just add your payment at checkout like a normal site when issues are occurring with saving one is baffling to me.
Hi Laser is as Laser Does, Thank you for your feedback. I am very sorry to hear that you had problems with the payment method and processing time. I am in the process of investigating and checking further into the situation to fix it as soon as possible. We will stay in touch to make sure you are up and running. Sincerely, Your SPOD Team
Feb. 12, 2021
Great prices, but everything is CONSTANTLY going out of stock, especially in the top selling Large and XL sizes. I don't understand why SPOD is always short on qtys for the most common sizes.
Hi, Support A Local Trail. Thank you for reviewing our App. I'm not certain which product you are referring to, but we are doing our best to keep our inventory full. As we just came out of the peak season, January & February are always a bit more tricky, since we have to replenish everything that was sold in November and December. However, most items should be back in stock by the end of the month. Thank you again and have a great day!
Jan. 3, 2021
Production times and shipping is great, but they're CONTATNTLY out of stock. And their support is not very good.
Hi AmericanWaffle! Thank you very much for taking the time to review our App. I'm sorry that you experienced such out of stock problems. We are working really hard to improve that process. However, since the peak season ended, we are now back to our normal stock, so you shouldn't face that problematic too often. If it happens again, please let us know per mail at [email protected], so we can figure out with you when the desired article will be back in stock. Thank you again :)!
Dec. 25, 2020
I personally love the quality of the hoodies I have on my site along with the long sleeves however; it takes way too long compared to other apps to upload products. What I mean is that every time you want to upload a product you have to redo the tags, pricing, title of the product etc. I personally would love for a "copy option" then you can just edit the title, and design and boom all done. I use the same front design for one of my collections on my site but the back is different since its just a logo on the front. I'd love it if they could just implement a better "use product as template" I've asked over several weeks ago and said they will look into it. Still nothing. If this changes, I would put way more products on here. Soon I go live with my site, and this just takes way too long as of right now to upload designs. I personally have over 100 designs for one of my collections that we have worked hard on.
Hello Defined Minds, Thank you for taking the time to review our app. We spoke with the developers and indeed, this is planned to be implemented in January - we're sorry that is hasn't been possible to do this before. It was due to a release freeze over the holiday season. Hopefully, when the release is done, you'll find the app easier to work with. :) Thank you!
Dec. 6, 2020
limited stuff does not work well with Firefox or chrome or opera . work on this and this would be a much much better app
Hello Delsin Pistons Swag, Thank you for leaving your honest review, we're sorry to hear that the app didn't work well for you so far. Since we ourselves are using the browsers you mentioned in our every day work, we were suprised to hear you're having problems in these browers. Could you elaborate on this? Also, we're not quite sure what 'stuff' you find limited? Feel free to send us a more detailed feedback to [email protected]. Thank you!
Nov. 30, 2020
Disappointed in the quality of the designed print. The shirt itself was great, comfy and fit perfectly but the image itself was faded and looked like the print wasn't good quality. I really wanted to like this company because the packaging was perfect, but the design fell short.
Hello KE Shop, Thank you for leaving your honest review, we're very sorry to hear that you were unhappy with the print results. Have you been in contact with the customer support at [email protected]? They can help you in trying to figure out how this came to be - if the printer made a mistake, if the design needs adjusting and so on. Futhermore, it's important to have any and all quality issues reported so we can raise the issue with the production team. Thank you!
Sept. 26, 2020
I thought that spod was the BEST! we have had plenty of orders placed through them. I had a customer reach out to me and ask for the tracking number on an order, I decided to go take a look...As I went to look I saw we got charged $20.00 for shipping!!!!! on a single shirt. The shipping costs are absolutely insane ! DO NOT USE
Hi Drunkenimports, Thank you for the review. I checked your orders and see that you place all orders as express orders. This naturally results in higher shipping cost compared to using standard shipping. We'll reach out to you to help you setting up your shop correctly. Kind regards Robert
Sept. 4, 2020
My customers from Germany ordered 2 weeks ago some T-Shirts. Until now we can not see where the T-Shirts are. FedEx Tracking number is for some customers invalid. One email answer which I kept in archive, says "your product will be delivered on 25 Sept." This would mean my customers have to wait 4 weeks for 1 T-Shirt. I´m afraid they won't do that. I just opened my store and moved from printful to SPOD due to delivery time. But SPOD has the same issue. At the moment I would not recommend SPOD for shop owners with customers from Germany. Update: As I read now in my email response SPOD is going to connect 3 stores in Europe to SPOD network and of them is in Germany. This would be a game changer. So let´s see.
Hi Katzenhemd, Thanks for leaving the feedback. We are sorry to hear your order has taken some time to arrive in Europe after dispatch in the USA. We unfortunately cannot influence the time taken to pass through customs. The great news is that next week we will connect our three factories in Europe to SPOD, including one factory in Germany. This will mean customers in Europe will have a much faster delivery time. Look out for the news and instructions next week!
July 14, 2021
UPDATE 7/3/21: I recently severed ties with SPOD due to their quality falling. Which seems to be the biggest problem with any POD service. I'm honestly saddened by this. The last order we had come in was blurry, and the screen press was already peeling off. The shirts we had gotten months and months ago have completely lost all of the screen. I wish everyone at this company the best, everyone I've dealt with is wonderfully kind, it's truly just the quality. ORIGINAL REVIEW: So far, nothing but praise for SPOD. We had moved over to SPOD from a different POD service which started out great but the quality fell over time. We did our due diligence this time and ordered samples in a few different styles of t-shirt. We landed on the Spreadshirt Premium Organic shirt - it's so soft and the colour saturation on the screens are GORGEOUS. Thank you SPOD!
Yes, the organic premium is amazing. This is also the shirt I order most. Even some w/o print just for the fit and the fabric. Thank you for the review. Kind regards Robert
Aug. 26, 2020
I used this service to create some hats and they made a lot of mistakes in the embroidery and I'm out money for a product I can't sell to a customer who ordered it.
Hi Groundwork Enterprise, We checked your account and we don't see any orders from your Shopify store, and SPOD does not have embroidery. Is it possible you left the review that was meant for another app? If there is anything we can do to help please feel free to reach out [email protected] and we would be happy to help!
Aug. 24, 2020
My product are not syncing to my store. I am constantly getting error messages. Failed error message. This app is not working properly
Hi GeargaloreCanada, Thanks for leaving the feedback, we got in contact via e-mail on how to fix this issue. It seems there was some downtime with Shopify when you installed which led to a broken install. A quick uninstall and reinstall fixed the issue!
June 17, 2020
The Women's Cropped Tshirts are always SOLD out. Spoke to them a number of times and it's the same problem. Spod; I don't have a product to sell if your T-shirts are always sold out. At the moment I'm writing this, there is no medium and small in the Women's cropped T-shirt. People have been to my site and been asking why Everything is sold out. SPOD can you please explain? Getting ready to pull the plug.!
Hello IERROS, Thank you for your feedback, we're so sorry to hear that your are affected by the dificulties we are experiencing with the suppliers for some of our products. The feedback we have from the supplier for the cropped t-shirts in deep-heather is that they will be in stock again at the end of June, all other color variants should be avilable in all sizes. Apologies that we cannot give you a more precise outlook on this. If there's anything else we can do, feel free to get in touch at [email protected] anytime.
June 13, 2020
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Hello REP U HBCU Apparel, Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again. Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well. We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
June 12, 2020
I have gotten three samples from SPOD and on one, the color was faint and streaky, like a printer running out of ink. Another sample I ordered was very poor print quality and the colors were dull. My image was not sharp. The reason I gave them two stars instead of one is because the third sample came out decent and potentially sellable. I'm not sure if it's because production is currently being sent to other printing companies to keep up with their fulfillment demand during the COVID-19 pandemic, but the results have not been to my liking. I ended up choosing a local printer to fulfill my demand and they came out AMAZING. I will try a different drop shipper to fulfill orders in the future.
Hello Modish Life x Style, We are sorry to hear that the prints did not come out as expected, if you contact [email protected] with the images of the products we would be more than happy to refund the orders. With the nature of print-on-demand and DTG printing, it can be that a very small number of prints do not come out as expected, still this should be not be the case. It is great to hear you are now supporting a local business, and we wish you all the luck for your business in the future.
May 25, 2020
Seems like the prices are decent, but I couldn't get a single file to upload, I'm not sure why there's such a long delay in the upload time. I tried several different files with several products and no luck.
Hi Little Shop Of Gore, Thanks for leaving the feedback, we looked into the logs and found some timing issues when your were creating products. We reached out to you personally, but the issue should not repeat itself again. Sorry the inconvenience caused.
April 22, 2020
spod has so much potential, love the idea of the customizer tool unfortunately the mobile version of it is beyond horrific. spod made recent changes to it and totally ruined a good thing, new version is impossible to navigate as said by customers and experts. when i reached out to spod on this it took them 2 weeks to finally give me an answer that its not intended for mobile (despite this being 65% of ecomm sales). there initial version of the mobile customizer was great, its a shame they wont restore that version for me despite me asking repeatedly, might be better off with a different pod supplier and third party customizer app
Hi Meme Wears, Yes we spoke about length about this via e-mail. Our conclusion was to not make individual changes for your specific use case, this contradicts what other people like about the mobile version of the tool, and we are looking to find a solution for everyone. We decided once we have completed our expansion to Europe, we will be conducting a full review of the mobile version of the Customizer to try and find a version that benefits as many use cases as possible. We hope that if you check back in the future there will be a version that suits the needs for all SPOD users.
Dec. 29, 2019
Amazing low prices, that was the reason I switched to SPOD but wasn't impressed as SPOD has REALLYYYY slow shipping. Printing quality isn't great either, I ordered a sample and the colour was faded, dark on one side and faded on the other.