SPOD ‑ Print‑on‑Demand
SPOD | Shopify's Fastest Print-on-Demand Service
Rating
4.1
feedback
725
chart
#69
All reviews
Rating Breakdown
Review RSS Feed
May 23, 2024
Please save ur time. I did try to order a sample order. Returned to sender, no email, no refund. If they don’t reply I will dispute it with my bank. Phone number never reachable, customer service that replies after 3 days like what is this? I prefer to spend more but to get a better service
Hello Blvck Toxxine Official Merchandise, Thank you for your review. We apologize for any delay in replies from our customer service team. Please note that our customer service is available to address your concerns from Monday to Friday, 9:00 a.m. to 6:00 p.m (EST). Thank you for bringing this to our attention, and we appreciate your patience. Best, Sabrina SPOD Team Integration Manger
Jan. 14, 2024
I have used Spreadshirt in the past. Generally very happy with them. I thought I'd try their Shopify app. Ouch. Setting up shipping is ridiculously complex! You have to manually copy and paste hundreds of prices to cover all the rates, options, order totals etc for all the countries - maybe setting up to a thousand options to cover global distribution. And also every time the prices change, redo them all manually. That is beyond belief! "Keep it simple with SPOD" is their tag: I almost feel like this is an April Fool's joke when I see that comment. All the pricing for shipping should be maintained by SPOD as part of the app/Shopify integration, not foisted on users. I also use Bookvault and they do it automatically - I didn't have to do anything except connect the app to Shopify. All the shipping is maintained, calculated and updated by Bookvault, as it should be. It is always up to date. They don't expect users to create hundreds of options (and continually update them). Really, SPOD needs to set the app up properly, because this is unwieldy, over-complex, and shifting a task onto every Shopify-SPOD user rather than just doing it once centrally. I'm surprised this doesn't get mentioned more. Oh, also - when settign up you have to choose EU printing or US. You can't have both, and orders don't ship from the nearest place to the customer - only from the one you pick at the start. So global coverage means high shipping prices for half your customers. Again, they could have done it properly like BookVault (it prints in US for US customers and nearby, UK for UK and Europe - all done automatically). I'll uninstall SPOD and close my account, this has been a waste of time.
Thank you for your review, we greatly appreciate your feedback. For SPOD with Shopify, the shipping set up is done directly through your Shopify settings. With the Shopify settings you can set up free shipping on your store, you can create your own shipping rates, or you can match our 3 shipping rates as well. SPOD offers Standard, Premium and Express shipping options for simplicity. For merchants who choose to match our shipping rates we do provide a shipping calculator and related articles with instructions on setting up your shipping as well. You can find our article 'How do I configure my shipping rates for Shopify?' here: https://faq.spod.com/hc/en-us/articles/360020928319-How-can-I-configure-my-shipping-rates-for-Shopify
Feb. 27, 2023
What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.
I'm really sorry that the print results do not match the screen view of your design. With the Digital Direct printing method, the printing colors are sprayed directly onto the article of clothing, which causes the design to look somewhat washed-out. For that reason, intense colors are unfortunately not to be expected. Digital Direct is therefore optimal when going for a "vintage look". If you prefer brighter colors, we can recommend Flex printing for a more vivid print that stands out.
Jan. 25, 2023
The app is working pretty good. Easy to navigate and to use. I just would like to express my disappointment during the migration. Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer. Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management? Also send an email same standard text as a reply, they do not even take a look at your case. Once again, I waited patiently for 6 days!
Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer. As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants. Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.
Nov. 26, 2022
This company has super fast production times...but that's really all that's good about them. The print quality is usually just mediocre (if that), and their customer service is basically nonexistent. Also, if you need to edit an order, good luck! You can't do it from the app, you need customer service. So basically you just have to disappoint your customer. To top that off, THEY'VE RAISED THEIR PRICES! I'll definitely be using a different company.
Hello Uniquery Studio, Thank You for your review. We are sorry to hear that you are unhappy with the SPOD App. You have some solid concerns that we would love to address with you, if you have time. Please reach out to our Customer Service Team and let them know what we can help with. We would love to get you back on track and working with SPOD again. Looking forward to hearing from you!
Nov. 12, 2022
SEEMS LIKE THIS APP HAS A PROBLEM ON INSTALLATION SO IT WILL BETTER IF YOU REVIEW THIS IT WILL BE THANKFUL
Hello Unique, I am sorry to hear about your experience with the SPOD App. Usually the app is easy to use with little to no issue with installing. I see that you only used the app for 2 minutes, so it could have possibly been an internet connection issue as well. However, we are always here to help. Please let us know if you would like any assistance with getting set up using the SPOD App in Shopify. Please contact us at the link provided and let us know if we can be of any help. We looking forward to hearing from you, Thank You! https://www.spod.com/contact-us
June 14, 2022
App gave a 400 error repeatedly and needed to be uninstalled/reinstalled before I could use it. After creating an account I was able to place an order for a sample product, but I received an email from SPOD a few days later requesting a government photo ID claiming my account could be fraudulent. Customer service failed to reply to my email questioning the need for a photo ID in order to have a sample shirt printed. Also has by far the most expensive apparel shipping costs of the companies we've considered so far ($6.35 for one t-shirt).
Hello Fulcrum Dawn, Thank you for taking the time to review our app, although we're very sorry to hear you've not been happy with our services. Customer Service will always try and get back to you within 24 hours, however, they are not in the office on weekends and public holidays (they are based in Germany). Concerning the request of an identification document, you might find our privacy policy helpful: https://faq.spod.com/hc/en-us/articles/360020572720-Privacy-Policy- Under 'Odering from SPOD' you can read up on the matter.
May 15, 2023
EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide. I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/
Hi Arrows Aim Greenhouse & Supply Co. Thank you for that honest feedback. This is definitely not the kind of experience we want you to have with us. Our production time hasn't increased since a year ago, but the problem could be related to something else in your account or with the order itself. I would love to help you out personally, to make sure we can resolve any issues there may be. I will contact you per email. Sincerely Jean-Michel from SPOD
March 31, 2022
I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.
Hello, Thank you for this complete and detailed review. I'm sorry to hear about your problems with your credit card validation. Indeed, the world of eCommerce is experiencing a growing number of frauds and to protect both ourselves and those who work with us, we have had to increase our level of security. The validation of payment methods is therefore much stricter. Concerning your situation, I was able to find your merchant file with this email address as the main reference: [email protected] To help you authenticate your payment method, can you send an email from this address to [email protected] mentioning your issue as well as your profile info and confirming that it is indeed the email address that you use for your print on demand business. We might be able to unlock the situation then. Sincerely yours, Your SPOD Team
Dec. 29, 2021
Horrible. We are a print on demand DTG company ourselves and used them to print just our long sleeves and hoodies as it is very expensive to house all the inventory for every different variant we offer. I would give them 1 star but there are some things that are decent. My customers have had issues with nearly every order. Garments damaged upon receipt, loose threads, holes, etc. Prints are complete trash. As a DTG company ourselves we can see that they obviously do not have any quality control OR have a lack of knowledge in the pre-treating and curing process. We have had numerous garments where the print is rubbing off after the first or second wash. Even garments that did not require pretreat and were black ink only were not cured properly and the ink came right off. Their Spreadshirt brand apparel is nice quality but runs extremely small, especially in womans. This is a huge turn off as we have had many returns due to incorrect sizing. This is partly due to customers not looking at the size chart, so I don't blame Spreadshirt 100% for this. Their customizer is mediocre, it's hard to determine proper design placement from the collar and only one size of the image can be imported, therefore leaving every size S-5X having the same size printed image. For example, a small shirt may require an 8" wide image but an 8" wide image on a 3X looks ridiculous. You would think there would be some kind of human interaction involved in production to ensure that the ratio of image to shirt size is correct, but they claim this is not possible with their system. I can assure you it is possible as we use the exact same equipment and it's so simple to resize an image that our grade school children who frequently operate our equipment can do it. The only thing that I can say that they did right is they were always prompt at refunding damaged or misprinted items. We also will give them top honors for their speed, they definitely are the fastest POD service. Sometimes they were even faster than us and our turnaround is typically 24 hours from the order placement to slapping a shipping label on the product. Maybe they need to focus on quality control instead of speed. We are just simply tired of disappointing our customers and processing refunds and replacements. App deleted. We will continue to print in house as we do not have these issues.
Hi Made in the EighTees, Thank you for your review. I'm sorry you faced such problems concerning your orders. Have you contacted our customer service about those? Feedbacks like yours are really important to us, and I will have a look at what you described about our print quality. The print shouldn't wear off like that at all. I'll contact our production directors directly to report that issue. Concerning the designer, we are planning on improving its functionalities this year, to make sure that meet the standards the industry has. Thank you again for taking the time to write us a review. Sincerely, Your SPOD Team Thank you
Dec. 28, 2021
Normally, I have no issues with my SPOD store, but today was different. I could not access anything on my store at all from Shopify. I called and the person who took my call assured me that the "technical" issue will be addressed and fixed shortly. It is now 11:16 pm EST and there has been no change and no follow-up. I am disappointed at this point. I don't know if my customers can place orders. ...very disappointed.
Hi S&S Empowerment Apparel , Thank you for your feedback. My sincere apologies for the technical issue we faced on the 28th of December. We worked as hard as we could to fix it as quickly as possible. It was resolved shortly after you posted your review. I hope everything is running smoothly again for you. If it isn't, please don't hesitate to contact us again so we can work with you into finding a solution. Sincerely, Your SPOD Team
Dec. 2, 2021
While this was my most reliable POD app with amazing customer service and super fast processing, I can see they've fallen apart as of late, and it's costing me business. My payment method that was saved had been compromised, so I had to cancel the card. I have been unable to add a new card for days now, and the best their customer care has is "You need to wait 24 hours before adding another card." 1) This has never been the case in the past and 2) no business has 24 hours of stoppage to give in the holiday season (and at this point, it's actually going to be 4 or 5 days). Their processing times have slowed significantly, and I have an order I've been waiting for for some time that had a label created the 29th and still hasn't shipped. Reliability-wise, I implore you to trust another POD for your holiday orders, as I've already had to refund 2 and I have a LOT sitting in queue that I'm not sure how to handle. They were honestly the fastest, most reliable service I had ever used, but I cannot overlook the inaccuracies in some of my orders, nor the slow down in processing. I certainly cannot wait days for their system to accept a payment. The fact you can't just add your payment at checkout like a normal site when issues are occurring with saving one is baffling to me.
Hi Laser is as Laser Does, Thank you for your feedback. I am very sorry to hear that you had problems with the payment method and processing time. I am in the process of investigating and checking further into the situation to fix it as soon as possible. We will stay in touch to make sure you are up and running. Sincerely, Your SPOD Team
Feb. 12, 2021
Great prices, but everything is CONSTANTLY going out of stock, especially in the top selling Large and XL sizes. I don't understand why SPOD is always short on qtys for the most common sizes.
Hi, Support A Local Trail. Thank you for reviewing our App. I'm not certain which product you are referring to, but we are doing our best to keep our inventory full. As we just came out of the peak season, January & February are always a bit more tricky, since we have to replenish everything that was sold in November and December. However, most items should be back in stock by the end of the month. Thank you again and have a great day!
Jan. 3, 2021
Production times and shipping is great, but they're CONTATNTLY out of stock. And their support is not very good.
Hi AmericanWaffle! Thank you very much for taking the time to review our App. I'm sorry that you experienced such out of stock problems. We are working really hard to improve that process. However, since the peak season ended, we are now back to our normal stock, so you shouldn't face that problematic too often. If it happens again, please let us know per mail at [email protected], so we can figure out with you when the desired article will be back in stock. Thank you again :)!
Dec. 25, 2020
I personally love the quality of the hoodies I have on my site along with the long sleeves however; it takes way too long compared to other apps to upload products. What I mean is that every time you want to upload a product you have to redo the tags, pricing, title of the product etc. I personally would love for a "copy option" then you can just edit the title, and design and boom all done. I use the same front design for one of my collections on my site but the back is different since its just a logo on the front. I'd love it if they could just implement a better "use product as template" I've asked over several weeks ago and said they will look into it. Still nothing. If this changes, I would put way more products on here. Soon I go live with my site, and this just takes way too long as of right now to upload designs. I personally have over 100 designs for one of my collections that we have worked hard on.
Hello Defined Minds, Thank you for taking the time to review our app. We spoke with the developers and indeed, this is planned to be implemented in January - we're sorry that is hasn't been possible to do this before. It was due to a release freeze over the holiday season. Hopefully, when the release is done, you'll find the app easier to work with. :) Thank you!
Dec. 6, 2020
limited stuff does not work well with Firefox or chrome or opera . work on this and this would be a much much better app
Hello Delsin Pistons Swag, Thank you for leaving your honest review, we're sorry to hear that the app didn't work well for you so far. Since we ourselves are using the browsers you mentioned in our every day work, we were suprised to hear you're having problems in these browers. Could you elaborate on this? Also, we're not quite sure what 'stuff' you find limited? Feel free to send us a more detailed feedback to [email protected]. Thank you!
Nov. 30, 2020
Disappointed in the quality of the designed print. The shirt itself was great, comfy and fit perfectly but the image itself was faded and looked like the print wasn't good quality. I really wanted to like this company because the packaging was perfect, but the design fell short.
Hello KE Shop, Thank you for leaving your honest review, we're very sorry to hear that you were unhappy with the print results. Have you been in contact with the customer support at [email protected]? They can help you in trying to figure out how this came to be - if the printer made a mistake, if the design needs adjusting and so on. Futhermore, it's important to have any and all quality issues reported so we can raise the issue with the production team. Thank you!
Sept. 26, 2020
I thought that spod was the BEST! we have had plenty of orders placed through them. I had a customer reach out to me and ask for the tracking number on an order, I decided to go take a look...As I went to look I saw we got charged $20.00 for shipping!!!!! on a single shirt. The shipping costs are absolutely insane ! DO NOT USE
Hi Drunkenimports, Thank you for the review. I checked your orders and see that you place all orders as express orders. This naturally results in higher shipping cost compared to using standard shipping. We'll reach out to you to help you setting up your shop correctly. Kind regards Robert
Sept. 4, 2020
My customers from Germany ordered 2 weeks ago some T-Shirts. Until now we can not see where the T-Shirts are. FedEx Tracking number is for some customers invalid. One email answer which I kept in archive, says "your product will be delivered on 25 Sept." This would mean my customers have to wait 4 weeks for 1 T-Shirt. I´m afraid they won't do that. I just opened my store and moved from printful to SPOD due to delivery time. But SPOD has the same issue. At the moment I would not recommend SPOD for shop owners with customers from Germany. Update: As I read now in my email response SPOD is going to connect 3 stores in Europe to SPOD network and of them is in Germany. This would be a game changer. So let´s see.
Hi Katzenhemd, Thanks for leaving the feedback. We are sorry to hear your order has taken some time to arrive in Europe after dispatch in the USA. We unfortunately cannot influence the time taken to pass through customs. The great news is that next week we will connect our three factories in Europe to SPOD, including one factory in Germany. This will mean customers in Europe will have a much faster delivery time. Look out for the news and instructions next week!
July 14, 2021
UPDATE 7/3/21: I recently severed ties with SPOD due to their quality falling. Which seems to be the biggest problem with any POD service. I'm honestly saddened by this. The last order we had come in was blurry, and the screen press was already peeling off. The shirts we had gotten months and months ago have completely lost all of the screen. I wish everyone at this company the best, everyone I've dealt with is wonderfully kind, it's truly just the quality. ORIGINAL REVIEW: So far, nothing but praise for SPOD. We had moved over to SPOD from a different POD service which started out great but the quality fell over time. We did our due diligence this time and ordered samples in a few different styles of t-shirt. We landed on the Spreadshirt Premium Organic shirt - it's so soft and the colour saturation on the screens are GORGEOUS. Thank you SPOD!
Yes, the organic premium is amazing. This is also the shirt I order most. Even some w/o print just for the fit and the fabric. Thank you for the review. Kind regards Robert