Spreadconnect: Print on Demand
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
742
chart
#252
All reviews
Rating Breakdown
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June 13, 2024
Anfangs lief alles wie geschmiert. Artikel wurden umgehend bearbeitet, produziert und an den Kunden ausgeliefert. Alles super... Aber dann waren wir wohl doch nicht "Woke" oder "Grün" oder "Mainstreem" genug und sind mit unserer kritischen Meinung die wir mit und an unseren Produkten zum Verkauf anboten bei SPOD angeeckt. Übrigens: SPOD gehört zu Spreadshirt, und dort kann man linksradikales Gedankengut auf jedem T-Shirt drucken lassen aber alles was von dieser Meinung abweicht, wird zensiert und am Ende nicht mehr produziert, mit fadenscheinigen Argumenten... Und nun hat uns auch SPOD von heute auf Morgen die bestellten Waren einfach nicht mehr produziert. Der Support antwortet nicht mehr. Es wurden irgendwelche rechtlichen Gründe vorgeschoben und dann standen wir da, mit unbearbeiteten Aufträgen von Kunden die ihre Ware bereits bezahlt hatten und auf die Lieferung warteten... SPOD und Spreadshirt sind bei uns für alle Zeit gestorben und wenn sie der letzte Anbieter sind. NEIN DANKE UND NIE WIEDER!!!
June 11, 2024
Great quality products, huge range, easy upload designer and payment format is really smooth
Hello Hiwez Illustrations, Thank you for taking the time to leave us a review. We're excited to hear that you’re happy with the quality and variety of our products, the design upload process, and the smooth payment system. If you have any other suggestions or need further assistance, please don't hesitate to reach out. Thanks, Sabrina SPOD Team Integration Manager
June 5, 2024
Haven't had a problem yet. Very nice job! One note, check spelling on your big banner ad asking us if we like SDOD. Would also be super nice if the names of colors were capitalized so I don't have to change every one in Shopify. Thanks!
Hi Woo Hoo Shirts, Thank you very much for taking the time to leave us a review. We greatly appreciate your positive feedback! We'll definitely address the points you've mentioned. Our team will look into correcting the spelling on our banner ad and will consider capitalizing the color names to enhance your experience on Shopify. Thank you again for your valuable suggestions and for choosing us! Best regards, Sabrina SPOD Team Integration Manager
May 23, 2024
Please save ur time. I did try to order a sample order. Returned to sender, no email, no refund. If they don’t reply I will dispute it with my bank. Phone number never reachable, customer service that replies after 3 days like what is this? I prefer to spend more but to get a better service
Hello Blvck Toxxine Official Merchandise, Thank you for your review. We apologize for any delay in replies from our customer service team. Please note that our customer service is available to address your concerns from Monday to Friday, 9:00 a.m. to 6:00 p.m (EST). Thank you for bringing this to our attention, and we appreciate your patience. Best, Sabrina SPOD Team Integration Manger
May 22, 2024
Wirklich toll und einfach zu bedienen, mehr Vorlagen wären toll. Fragen werden schnell beantwortet.
Hallo Print4Fun, vielen Dank für das positive Feedback! Wir arbeiten ständig an Erweiterungsmöglichkeiten/Verbesserungen und sind dabei für jeden Input dankbar. Bei weiteren Fragen oder Anregungen freut sich unsere Customer Service über die Kontaktaufnahme. Liebe Grüße Sabrina SPOD Team Integration Manager
May 21, 2024
Great POD app, missing some features like custom packaging but good over all.
HeyTempus, Thank you for taking the time to leave us a review. We are happy to hear that our service is working for your business. Branding options are a feature we are looking into in the future to offer our merchants more flexibility in customizing branding options for packaging. If you need anything at all, please don’t hesitate to contact our customer service. Thanks, Sabrina SPOD Team Integration Manager
May 16, 2024
I love SPOD. Over the last 4 years, I only had one printing flaw, which I was refunded. Otherwise, it's been a great partnership. Moreover, the manufacturing warehouse is in the same city that I am in, so turnaround time for the brand is AWESOME. I'm looking forward to more years to come with SPOD
Hi Teddy Blaze, Thank you so much for your review! We're delighted to hear about your excellent experience with SPOD over the past four years. It's great to hear that our turnaround times and local manufacturing have been beneficial for your business. If you need anything at all, please don’t hesitate to let us know. Looking forward to many more years together! Thanks, Sabrina SPOD Team Integration Manager
April 17, 2024
Had to uninstall this app as it is very bad build... If you chose your shops region as USA your customers from europe will not be able to get their orders from the Europe factory and vise versa... How on earth did you think there SPOD?? This meen Europeens will be charged extra custom toll fees as it will be sent from US...And if chosing Europe when creating a account then same thing, US customers will be charged custom toll fees.. Why not do as all other Printify, Printful, Gelatto... Send the orders from the factorys nearest the customers country!!
Hello Blvivsion, Thank you for your review! We genuinely appreciate your feedback on our services and apologize for any inconvenience caused by the current limitations of our app. We understand your frustration with the inability to direct orders to the nearest factory based on the customer's location. While we do face certain limitations, particularly concerning assortment aspects, we are actively exploring ways to find a more efficient way for all our merchants. Your feedback is essential for us to improve our service! If there's anything further we can do to assist you or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Kind regards Sabrina SPOD Team Integration Manager
March 7, 2024
They ship out quickly, but my customers are constantly receiving the wrong items. Many times items we do not even sell! Their turn around times are great, but their quality control is severely lacking!
Hello My Adventure Challenge LLC, Thank you! We appreciate that you are taking the time to leave us a review! We are constantly trying to improve our quality standards and assortment. In case your customer received the wrong item, we highly encourage you to reach out to our dedicated customer support team. service@spod.com They are available to assist with any order discrepancies or concerns you may have. Kind regards Sabrina SPOD Team Project Manager
Jan. 31, 2024
We've been using SPOD for the last year and have been very happy with the results. Product creation is straight forward and the SPOD team is always responsive and understanding to any questions we've had and reacted quickly to help us. 10/10
Thank you for your review! We are happy to hear that you are enjoying the SPOD app. Please don't hesitate to reach out to us for any assistance in the future as well!
Jan. 30, 2024
I Love the ease of use of this app I upload my content, then order samples and inventory for my little shop! It's also way easy to create a listing for my non local customers to order and have their choices drop shipped to them. great app.
Thank you for your review! We are so happy to hear you have found success with SPOD app getting your products to customers from all over. We hope to continue delivering excellence to you and your customers!
Jan. 26, 2024
I have been a loyal user of SPOD for several years, consistently experiencing excellent service and rapid production times.
Thank you for leaving a review for us Egendesign. We greatly appreciate your feedback and hope to continue delivering excellence for you and your customers!
Jan. 14, 2024
I have used Spreadshirt in the past. Generally very happy with them. I thought I'd try their Shopify app. Ouch. Setting up shipping is ridiculously complex! You have to manually copy and paste hundreds of prices to cover all the rates, options, order totals etc for all the countries - maybe setting up to a thousand options to cover global distribution. And also every time the prices change, redo them all manually. That is beyond belief! "Keep it simple with SPOD" is their tag: I almost feel like this is an April Fool's joke when I see that comment. All the pricing for shipping should be maintained by SPOD as part of the app/Shopify integration, not foisted on users. I also use Bookvault and they do it automatically - I didn't have to do anything except connect the app to Shopify. All the shipping is maintained, calculated and updated by Bookvault, as it should be. It is always up to date. They don't expect users to create hundreds of options (and continually update them). Really, SPOD needs to set the app up properly, because this is unwieldy, over-complex, and shifting a task onto every Shopify-SPOD user rather than just doing it once centrally. I'm surprised this doesn't get mentioned more. Oh, also - when settign up you have to choose EU printing or US. You can't have both, and orders don't ship from the nearest place to the customer - only from the one you pick at the start. So global coverage means high shipping prices for half your customers. Again, they could have done it properly like BookVault (it prints in US for US customers and nearby, UK for UK and Europe - all done automatically). I'll uninstall SPOD and close my account, this has been a waste of time.
Thank you for your review, we greatly appreciate your feedback. For SPOD with Shopify, the shipping set up is done directly through your Shopify settings. With the Shopify settings you can set up free shipping on your store, you can create your own shipping rates, or you can match our 3 shipping rates as well. SPOD offers Standard, Premium and Express shipping options for simplicity. For merchants who choose to match our shipping rates we do provide a shipping calculator and related articles with instructions on setting up your shipping as well. You can find our article 'How do I configure my shipping rates for Shopify?' here: https://faq.spod.com/hc/en-us/articles/360020928319-How-can-I-configure-my-shipping-rates-for-Shopify
Dec. 20, 2023
Been using them for a couple years and at this point only use them for one item because their prints wash off after a few washes for most of their items. Love the actual hoodie garment itself. High quality! I just wish their print was more consistent.
Thank you for your review and feedback! We appreciate your business with SPOD. We have recently upgraded our machines and completed some much needed maintenance to help address issues with print quality. Hoping to see much better results, but if you need any additional help or support please reach out via support@spod.com.
Dec. 16, 2023
Leider kann man die für Kunden zur Verfügung gestellten Designs nicht in Kategorien einteilen. Der Kunde scrollt ewig, bis er ein passendes Motiv hat. Die Ladezeit ist auch viel zu extrem. Ich habe mehrfach versucht den Support über Probleme zu informieren. Außer einer netten Frauenstimme passiert da nicht viel. Einen Kontakt zur Technik gibt es nicht. Die Versandkosten sind einfach nur lächerlich. Kein Kunde zahlt für einen Hoodie, nur weil er einen gewissen Preis übersteigt, 6,50€ Versand. Hier sollte man sich an DHL usw. orientieren. Die Produktauswahl ist auch eher langweilig. Mit der Auswahl kann man sich definitiev nicht von anderen absetzen, eher dahinter verstecken. Löscht man die App, haben alle Produkte keine Anbindung mehr nach Neuinstallation. Katastrophe!!! In der App fehlt auch eine Möglichkeit, die Preis einfach anpassen zu können. Um eine Übereinstimmung zwischen Customizer und dem Produkt zu erhalten, muss man ständig den Preis mit anpassen. Es könnte so einfach sein... Es gibt noch viele Dinge, die einfach viel besser sein könnten.
Nov. 22, 2023
The SPOD Print on Demand app - has been great since day 1. Setup was easy and integration was a breeze. Super intuitive honestly the support team has been nothing short of amazing to work with when we had questions/concerns. 10/10 highly recommend!
Thank you for your feedback Napster! We always aspire to do our best when helping and supporting our merchants through any questions or concerns. As always, we look forward to hearing from you in case there is anything we can assist with in the future.
Nov. 21, 2023
This platform is just pathetic, their customer support apparently says its above their paygrade to comment on WHY THEIR BASE PRICE IS TOO HIGH! In general people would buy a sweatshirt for $30-$40, just imagine this, their base price for a shit sweatshirt which is 50% cotton and 50% polyester is $54!!! when i tried to get their customer support to provide any assistance, instead of at least giving me a notion of some solution to this problem, KAYLA CLOSED the chat and did not even let me get on the chat again! SPOD IS A PATHETIC EXPERIENCE, You all out there should consider getting some local manufacturer on board rather than using these shit platforms where you only make money for these platforms and not for your own business TO HELL WITH KAYLA AND TO HELL WITH SPOD!
Thank you for your review Misch Mosh. We appreciate your feedback, and apologize for the confusion. Most of our products are offered at a lower price than many of our competitors. For example, our sweaters range from $18 to $30 base price, however we do also offer sweater sets and lounge wear sets for $55, it all depends on the brand chosen. We do our best to provide a variety of cost effective products along with premium products, to give our merchants options. If you would like further assistance, please reach out to us via support@spod.com.
Nov. 13, 2023
Called 20 times, wished to get a call back, wrote several emails. Just all that to get my sample order done. Its been a week now and its still " waiting for production". They say "my account needs to be verified" although my email is verified, my credit card informations + my address is verified, even the products are listed in my shop!!!! What else do you guys need? Ive customers waiting, its almost Christmas time and the black week is coming. Do you guys really wish to destroy businesses with your very very bad communication? Everyone who reads this and have the same problem, i wish you the very best and please dont spend your time and money here on SPOD.
Thank you for your feedback Laws Customs. We are sorry to hear you were having issues with getting into contact with us. Our customer support line (+1-724-832-6290) is open Monday to Friday from 8am to 6pm EST, and we do our best to reply to emails within 24 hours. It is required to complete account verification prior to fulfilling orders, as this protects the platform from potentially fraudulent activity. We understand how waiting can be frustrating, however the account verification should be completed when you open your account, prior to placing orders - to help avoid keeping any orders on hold while the verification process is completed. If you need further assistance please contact us via support@spod.com.
Oct. 21, 2023
bad, aucune commande passer au bout de 5 jours de commande... Obliger de rembourser les clients bande de menteur
June 3, 2023
Hugely disappointing! Awful print times, '48 hours?' as advertised, hah! More like 48 days if you're lucky. Terrible customer service. Just a shocking app, don't waste your time folks.
Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Once your account has been verified orders would move into production and continue as normal within the 24-48 hour production time.