Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
730
chart
#226
All reviews
Rating Breakdown
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Jan. 25, 2023
The app is working pretty good. Easy to navigate and to use. I just would like to express my disappointment during the migration. Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer. Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management? Also send an email same standard text as a reply, they do not even take a look at your case. Once again, I waited patiently for 6 days!
Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer. As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants. Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.
Jan. 19, 2023
Between the constant price increases, lack of inventory, and lack of communication, I am DONE with SPOD. I used to sing praises about them when they were constantly getting bashed in Facebook groups, but not anymore. They closed one of their US facilities overnight and apparently sent out an email the day it happened, giving ZERO time for sellers to update their turnaround times, which is apparently now 4-6 business days, rather than the 48 hours that are still being advertised. If you care at all about your business, DO NOT USE SPOD.
Hello PrideCords, Thank You for your review. SPOD has went through several changes over the last year including price increases and now the closing of one of our two facilities. As price increase was something we had to do due to the current economic supply and demand, our intent was never to effect your business. Most PODs have seen a surge in price to acquire items which directly effects the cost of those items for our merchants. We do understand how that could be hard for any business and the frustration that you may feel. Indeed, a recent decision has been made to consolidate all production into our Las Vegas facility in order to streamline processes and improve efficiency. Restructuration at this scale has an impact on turnaround times and product availability. Production may take slightly longer than usual as we fire up the new machines and bring them online. Current production time is 5-7 days. We expect to improve gradually until the migration is complete and be back to our guaranteed 48-hour production soon. We appreciate all of merchants, and although it may not feel like in this moment, we are Thankful for anyone who has done business with SPOD as their POD choice. As stated before, we are looking forward to providing our merchants with and enhanced experience and we do sincerely apologize for any inconvenience. Again, Thank You for your time!
Dec. 14, 2022
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email. Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!
Dec. 12, 2022
Great Experience! Efficient and super easy to use with lots of different options to choose from! Love it!
Hello Dinaindesign and Thank You for your review! We are happy to hear that your experience has been great and super easy for you to navigate. Having options is necessary in any POD industry so you have definitely come to the right place. We are here if you need any additional support while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 12, 2022
It's amazing how many options there are to browse, select, and order. Aside from an easy-to-follow manual, it also lets you create last-minute products based on trends or memes, which I found extremely useful. Best Quality and 100% reliability. Amazing application!
Hello Snehal's Art and Thank You for your review! We are happy that you find our app easy-to-use and that you find our assortment appealing to your needs. SPOD is here if you need any additional help while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 12, 2022
Great app! Such a breeze to use. Great options to choose from and great for someone doing this for the first time. The entire process was very clear and had a step by step guide to follow which was very helpful.
Hello Kay's and welcome to SPOD! We are happy to hear that you chose SPOD for your first POD experience. Finding an app that is easy-to-use with step-by-step instructions can be difficult, so we are excited to be of assistance. SPOD is here if you need any additional assistance while on your SPOD journey. Thank You for your review!
Dec. 9, 2022
After using it, I'm quite happy with it, I love everything about it. It's user-friendly and comes with lots of features.
Hello and Thank You for your review dpkdukkan! We are happy to hear that after using our app you are happy with it. We are also pleased that you find the app user-friendly and you are enjoying all of our features. SPOD is here if you need any additional help along your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 9, 2022
Very new to creating my own merch, but the Spod app was really easy to use. Selecting merch and adding my own designs was super simple, and good fun. Highly recommend it.
Thank You Wonderful&Weird for your review and recommendation. We are happy that we are your first choice when it comes to creating merch. Making SPOD easy-to-use, simple and while helping to create your vision is key for us. SPOD is here if you need any additional help while on your SPOD journey. Wishing you much success, welcome to the SPOD Family!
Dec. 9, 2022
Seamless integration with Shopify, love all the product library and features. Super dynamic. Looking forward to scale my online store with Spod!
Thank You BerneRus for your review! We are ecstatic to hear that your integration of the SPOD app was seamless. We are happy that you like our line of assortment and features. We look forward to helping you scale your online store as well. SPOD is here if you need any additional help along your SPOD journey. Wishing you the best of luck and welcome to the SPOD Family!
Dec. 9, 2022
This app is very easy to learn and use. It has a huge library of assets and features to make your products come to life. I highly recommend.
Thank You Cain-Store77 for your review and recommendation. We are happy that you were able to navigate our app easily and learn to use it. Our assortment and features are some of the best parts about SPOD, so we are pleased that we can assist in helping your ideas come to life. SPOD is here if you need any additional help along your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 9, 2022
I found this app very user-friendly. I love the variety of sustainable products and it comes with lots of features. The fact that you can customize your goods with detail really appealed to me. Looking forward to bringing my ideas to life.
Hello and Thank You for your review inkalaugh! We are happy to hear that your find our app user-friendly, you love our variety of assortment and you like or customizable options. SPOD is here is you need any additional help along your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 9, 2022
Very easy and fun to use! You can upload your own design or choose from the library of creative assets, it's great.
Thank You for your review Happy Moon! We are happy that you find our app to be fun and easy-to-use. We are also pleased that you enjoy uploading your own designs or choosing from ours. SPOD is here if you need any additional help along your SPOD journey. Wishing you much success and welcome to the SPOD Family!
Dec. 8, 2022
I had a great time using this app. It was simple to use, and I like the selection of sustainable goods! Would advise anyone seeking to start making merchandise for their company!
Thank You for your review dinoop93! We are happy that you are enjoying our app and assortment. We also appreciate your recommendation. SPOD is here if you need any additional help along your SPOD journey. Wishing you the best of luck and welcome to the SPOD Family!