Springbot

April 13, 2018

So far the best experience I had with this type of platform. Definitely feel like I have support, especially because I am the only person in charge of the marketing here. Can't wait to see where we can bring our company with Springbot!

March 14, 2018

We are so happy with Springbot and have just added a 2nd store! The help we get from Kristen and Ben make my life sooooo much easier! If your looking for email campaigns, social media and shopping cart conversions that make sense please check them out!

March 12, 2018

It is truly all in one app. It does so many things alone for my website furniturestop.co.uk enabling me to delete a number of other apps which were doing same functions separately.

March 7, 2018

We have been using SpringBot for about 4 months now and we couldn't be happier with the level of service we've received from whole team. We mostly make use of AdRoll and the Facebook Managed Services and we have seen great results from both. As others have mentioned, it would be nice to see more functionality in the Social Hub. Undoubtedly, there are limitations with each of the social media companies that makes it difficult, but I'm confident SB will continue to work on it and improve the offering over time. I am looking forward to a continued partnership and even more growth moving ahead!

Feb. 21, 2018

We have been using springbot for over a year and can't say enough about it - it's a great tool to gain insights into your customer base and pull data against all your marketing initiatives - all in one dashboard. Complex in it's functionality with complete user ease. We do a lot of influencer marketing and their trackable links was vital to understanding which partnerships drove return. In addition to being a great tool, the team at Springbot is outstanding. From the on-boarding period all the way through to when we transitioned to your account manager - they gave relevant insights into our industry and were always willing to work to find the best solution for our needs. If you're feeling over-whelmed with pulling data from different platforms and want to get a better handle on your overall marketing activity and ROI - Springbot is a wonderful resource.

Feb. 8, 2018

It has been so wonderful working with Springbot. We have weekly calls with Tara so we can stay on track with our ad success, budget, and new marketing campaigns. Tara and the Springbot team are extremely patient, helpful, and always willing to provide full explanations of everything they implement. We've seen our sales increase significantly with Springbot. Definitely recommend.

Feb. 5, 2018

After initially being highly sceptical and nervous about letting Springbot 'harvest' our data, I've had a really great experience with Springbot. Having training sessions every week with Darby allowed me time to get to grips with each new section we'd gone through the previous week and I'm now set up with my account manager, Rachel. We've already seen returns on the adroll and triggered emails and I look forward to continuing the upward trajectory. Darby has always been incredibly helpful in adapting the service to our needs and not pushing sales for added extras that aren't relevant to our business. It's allowed me to asses all our marketing capabilities in one place in a way that is easy to understand and let's me build much more of a marketing base and ground plan. Thanks Springbot!

Jan. 30, 2018

I really like the centralized dashboard for multi-channel marketing execution and also for data analysis. Training was thorough and support is responsive and helpful. We have seen a solid ROI with re targeting and email campaigns.

Jan. 15, 2018

I had a very positive experience with Springbot. Their dashboard keeps of all your channels organized in one place. It's very convenient for any ecommerce business. Their support staff is always ready to jump on a call with you. Learning their software is made easy through walkthrough tutorials. Special shoutout to Erin and Kyle for always being so great to work with!

Jan. 4, 2018

So we've been using Springbot for about 3 months now. I'm super happy with them and the data they collect. Their service has so many features and benefits. I won't go into the details of what they offer, you can read up on that elsewhere. There are a few things that I think they can improve upon. They aren't deal breakers, and I've found work arounds for them: • They don't have an app so you need to post from a desktop. • Facebook Social hub only allows 1 image at a time per post. • Doesn't autofill Hashtags like IG • Will not simultaneously post on IG and Facebook. • Image size must be 3mb or less which ads time on my end because I have to resize images. • Some of the data can be funky at times such as abandoned cart info. What you should know is that their customer service is on point. I completed the on-boarding process with Ben. He was patient and helped me learn the interface quickly. We had weekly calls where he answered all my questions, and helped me get everything set up. After my first month I was assigned to Andrew. He's been super helpful giving me marketing ideas and helping me maximize my ROI using their service. I get responses to my emails in a timely fashion. I've been really happy with his suggestions, and he always makes himself available when I have a question or want to set up a meeting to discuss future actions. My Facebook acct. manager is Nichole. She's also been super helpful, answering my emails after hours, giving me suggestions and really helping me maximize my sponsored facebook posts. This was something that I was doing on my own before Springbot, and she's really helped bring it to the next lever. She sends me weekly reports allowing me to see what works and what doesn't. The best way I can describe Springbot is: It's like having my own mini-marketing team helping me reach my customer base and make the most of my time. As a small business owner, It can be hard to find the time to fine tune this part of the business, but as we all know its very important to do so. The team at Springbot helps me do just that!

Dec. 21, 2017

5 stars for their support. They are extremely responsive to any questions you might have. As they grow, I would like to see them become a bit more robust in their offerings - specifically in their offerings of strategy for fledgling companies. Also, not sure about the reporting. It never seemed to be perfectly on point. The email open/clicks/conversions seemed to be ok...but the other reporting didn't always make sense. Other than that, a great affordable way to keep all your marketing in one place Thank you

Dec. 7, 2017

EDIT: 07/12/17 We were contacted continually over the course of three-four months by one of their sales representatives. They were pretty good at selling the product, making all kinds of promises. Eventually we decided to give it a go. $499 a month... Once we signed up we scheduled an on-boarding call which didn't go well. I was told that the first call was 30 minutes and couldn't run over. We had lots of questions as we wanted to get the best out of springbot immediately. The integration was set over SIX weeks of single 30 minute phone calls. The email tool was terrible, use Mail Chimp!!! The analytical data was inconsistent and didn't match what we knew from other tools. They say 'no contract' but when you cancel they try to take an extra months payment. In comparison we use Mailchimp Yotpo and Zenstores. All three of which have been fantastic, good customer service and worth the investment. These guys are a bunch of misleading condescending rip-off-merchants. AVOID AT ALL COSTS. 0/5 stars. ___________________________________________________________ Springbot reached out. It turns out they did indeed charge us for a second month, after confirming that they wouldn't via email. Having communicated with them a little further they refunded both payments. So as a business we aren't left with close to $1000 down the drain. The whole experience wasn't great. But the most recent contact from Emily was much better. She was really considerate and objective. In her own words she gave us a amicable exit, which was much easier than the emergency exit we used initially. The first part of the review is reflective of the experience. Although I feel Emily's customer service efforts have been very good. So I have adjusted the review to 2/5 stars. I wish springbot all the best in the future, and hope other customers receive better service than I did. I think Emily should teach some of the other members of the team about customer service.

Oct. 24, 2017

We were very disappointed in springbot and how they conduct business. When they gained access and we signed them up they contacted a lot of our competitors which they would of found from reports they did for us. They contacted them using us as leverage using a generic email that had mistakes throughout. This not only showed us that we could not trust them but that they are obviously not thorough in how they conduct business. It was very disappointing and time wasting experience. We did contact them and they did respond however we were not happy with their response/excuse.

Oct. 9, 2017

I am extremely happy that I went with this app. I am being trained by an associate whose name is Matt. He walks me through the application so that I understand what I am doing. Later on, I go into the app and make my adjustments. I have been looking for this type of app to send emails to my customer base when they visit, make a purchase, remind them about my site, follow up emails and an integration on social media. I will be doing ads on the internet through them. All in all I would recommend them to everyone. Tom B Hobbyheroes.com

March 28, 2019

Springbot ranks in the top for customer service and account management. Kelsey is very responsive to our needs and has been quite helpful in adapting our remarketing efforts to meet the everchanging needs of our business.

May 10, 2017

Worst app ever. Complete waste of money. When I used this app it seems that it was a beta version full of glitches and nothing worked correctly. Support was no help. I am not willing to pay $300 to be a beta tester for you poor software. Stay away from springbot. They promised the world but in the end was over a $1000 mistake. Don't waste your time.

Nov. 7, 2016

We really tried hard to make SprinBot work for us but we just couldn't. It was full of glitches and inaccurate data. Customer support on their end was awful and overall a complete waste of time and money for us.

May 9, 2016

We want to make sure other people thinking of utilizing Springbot should most definitely give it a try. We are always amazed at the level of interest and support we have received from this very bright and energetic crew. We have worked with Michael on our Amazon seller account and could not be more impressed with his level of knowledge of the platform and tenacity to get us completely set up and utilizing features that suit our business most equitably. He has taken all the frustration out of learning a new program and actually made it an enjoyable experience. We have also had the pleasure of working with Kori on our Ad rolls campaign and she too is very creative and helpful sorting out the best way to reach our target audience. She is extremely responsive and supportive of our brand. This team has been a great addition to our staff in both personality and qualifications. Riza Chase-Gilpin, founder/CEO Tumblewood Teas, LLC

April 13, 2016

Springbot has been such an important tool in our early stages in analyzing our customer sets and data. This app makes data that might otherwise be somewhat unwieldy on Google Analytics quite simple and easy to digest. We've been able to identify really important customer buckets through this app and also analyze our email marketing performance through the trackable links. Thumbs up!

Feb. 20, 2016

What a great App. It includes so much to track and promote your store, very robust. The customer support is awesome. Well worth the money. Highly recommended!