Square Integration ‑ DPL
Seamless Integration & Sync with Square POS - 24/7 support
Rating
4.6
feedback
73
chart
#412
All reviews
Rating Breakdown
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May 9, 2025
Terrible functionality, even worse support. I'm wondering if this is a scam and the reviews are fake?
April 18, 2025
Can't get it to work properly. After a ton of work and a few calls with support, I still can't get it to sync most of my inventory. Importing products from Square to Shopify is incomplete and incorrect. Doesn't import all the information (description does not import) and imports some of it incorrectly (changes the name of the vendor from what I have listed in Square to the name of my store, which I then have to fix). Uninstalling and trying a different app.
Thank you for your feedback. While our initial tests didn't identify any system-wide issues, we take your experience seriously and are committed to resolving the problems you are facing. We have attempted to reach you via email and phone, but unfortunately haven't been able to connect. We understand how important it is for your business and are here to support you every step of the way. Please get back to us at your earliest convenience so we can address this together.
March 10, 2025
No funciona, no pierdan su tiempo en esta aplicacion! -
We’re sorry to hear you had trouble with our app! We’ve reached out multiple times to assist you, but unfortunately, we haven’t received a response. Our team is always happy to help resolve any issues, and we want to ensure you have a smooth experience with the integration. If you’re still interested, please contact us and we’ll do our best to assist you.
March 4, 2025
charged me after i didn't want to use it anymore
We’re sorry for any confusion regarding the charges. Shopify manages all billing, but we’re happy to help. We’ve tried reaching out to offer a refund, but haven’t received a response. Please contact us and we’ll assist you.
Feb. 23, 2025
The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes. Update: it was VERY challenging to get the team to manually sync the inventory. Now the app is overwriting my shopify product images with the product images we have on square. They basically told me their app couldn't do this and that it was my problem, even though this is the only square integration I have on shopify. I had initially given them a 5 star review, which went down to a three, which I'm now putting down to a 1. Honestly this app does not work as advertised, is expensive, and will potentially overwrite product info even when the correct app settings are used to stop that from occurring.
dear, We’ve thoroughly reviewed your concern and provided a detailed demo video explaining the process. The video clearly shows that the issue did not originate from our app. That said, we are more than happy to assist you in identifying any other challenges you may be facing. We’ve reached out multiple times via email and phone to offer personal assistance, but have yet to receive a response. We genuinely want to help you—please get back to us at your earliest convenience so we can address any concerns together. Best regards, DPL support