All reviews

Rating Breakdown

  • 5
    85% (155 ratings)
  • 4
    6% (11 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (5 ratings)
  • 1
    6% (11 ratings)
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5 / 5 Share

July 19, 2022

Great app for customisation and building rules around shipping couriers and cost. Fully developed customer service and online FAQ section

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your review. We're so glad you enjoy using our platform and our online tools!

5 / 5 Share

June 22, 2022

I've used all of the major shipping integration apps over the last 8 years and Starshipit is the best of the lot. You honestly cannot put a price on having local, responsive customer service (there's nothing like needing to ship a few hundred orders and having radio silence from your shipping partner based overseas!).

Store

Kippins

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for this fantastic review. Our team loved seeing the positive feedback and were so happy we could help you get those orders out the door right away!

5 / 5 Share

May 3, 2022

Ive had a great experience using starhipit until recently. I change warehouse location and had to make the new location the parent account. Orders are not importing since then and I still don't have a resolution weeks later. They tell me to contact shopify even though starshipit is the problem this has now been resolved - im happy with the app and customer service received over the phone

Using app

About 2 years

Total reviews

12

Average rating

3.7

Developer Reply

Glad we were able to get to the bottom of your issue and get it resolved for you! Thanks so much for the review!

5 / 5 Share

April 11, 2022

Incredible customer service! I was having trouble getting a few things set up and within 5 minutes was able to hop on a zoom call with Elyza who ran me through everything! She was so kind, accomodating and helpful! One of the best customer service experiences i've ever had! Don't make you speak to robots or wait on hold for hours! So happy with Starshipit and Elyza in particular!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're so glad Elyza was able to help you out so well! Our team take such pride in our service to customers and this really goes to show what a difference it can make!

5 / 5 Share

Feb. 27, 2022

Starshipit go above and beyond. The customer support is second to none. Albeit integration with various freight providers, checkout rates, rules for multiple location fulfilment, label printing, custom tracking pages or outstanding returns management option. Starshipit have helped us evolve and scale from 1000 consignments per year to over 50,000. There isn’t anything this app can’t do. Having tried various alternatives, this is a one stop shop. Highly recommend to any e-commerce platform striving for automation, efficiency and paramount customer service and communication. Stop looking anywhere else, you’ll never look back.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review! We love hearing the feedback and we'll be sure to pass it on to the team!

5 / 5 Share

Dec. 19, 2021

Starshipit helps us to achieve higher efficiency in your warehouse, very good in system integrations and fantastic customer supports. Ashlee is our account manager and she is very supportive and help us a lot during intinal set up and integrations etc. and daily support is very responsible too.

Store

SRW

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

Couldn't be easier to use Starshipit and Shopify together! When I signed up, the customer support team gave me a call to help me set up my account, meaning I couldn't screw anything up. Highly recommend!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 27, 2021

Great company and very efficient app! Any concerns were addressed promptly, and the team at StarShipIt actually takes the time to check in to see how everything's going. Highly recommended!

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 9, 2021

This app has helped us save so much time with our shipping label creation! Would highly recommend this to any business looking to focus on more value adding tasks.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2021

Just wish I'd of used years ago. Life's so easy now. Makes consumer experience so much more professional. No more satchels!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2021

I use this to print shipping labels for my online fashion store. I was still previously hand writing on my satchels so this has been a game changer in our work flow! It does half the work for me, love it!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

We were already using another app, but we started exporting and Starshipit has the best international courier integration. We were supported the entire way, were able to actually speak to the technical department every time we had an issue and I can't speak highly enough about how good an experience it was. Do yourself a favour ! use this app!

Using app

2 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 4, 2021

Scott at Starshipit got straight onto our wants and needs and assisted me setting our account up in no time. We're amazed at the simplicity of the app into our Shopify account. I literally had an order come in the other day, selected the order and printed the shipping label, packaged the item and placed the package in my pick up box. All in all I would say this took 5 mins and most of that time was packaging the sold item. Great plug in and excellent customer service.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2021

We've been with Starshipit for 3 years now and although the cost may seem a bit 'premium', you'll make that back in time saved over some more 'clunky' apps. We're happy with their service and their support staff are very responsive when you need help.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 8, 2021

Great shipping resource, very time efficient and the team has been so helpful with all questions. Alexa & Ashlee have been a great help!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2021

Having switched to Shopify I am excited to now be using Starshipit to help automate our orders. It has eased our workload tremendously. I didn't find it easy to set up but the support received was brilliant and before I knew it we were off and running. Highly recommend.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2021

I'm pretty hopeless when it comes to technical things but starshipit does all the thinking for you. I'm super impressed. Customer support is also very good

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

June 20, 2021

We have recently changed to a Shopify website, using Starshipit to connect with our couriers. We have had few initial, inevitable hitches as we set up but found the staff to be super helpful and supportive. It is easy to use and navigate and is saving us so much time because of the automation. Thank you Starshipit. - Whittle Waxes team

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 17, 2021

We've recently moved over to Shopify for our webstore, Fishbowl Inventory for our ERP Program and then chose Starshippit to deal with our couriers. Having this as a package has cut our processing time in half and our customers are getting better tracking information.

Store

Protrek

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Easy to navigate and use, Starshipit has cut my processing time in half! Whenever I have had any issues or questions, the team has answered and assisted me promptly and they have been super friendly. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0