All reviews

Rating Breakdown

  • 5
    90% (145 ratings)
  • 4
    4% (7 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 100% (161)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 27, 2018

Great app! Great support! Works just fine.

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 20, 2018

Great and responsive support, answered all our questions, and helped us fix issues we were having. This plugin saved us a lot of time.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2018

Easy to use and set up. Support was very helpful and quick

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2018

Customer service was very helpful and answered all my questions!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2019

Complete app for store pickup, to add and manage orders, stores and locations. Works fine after configured and the app team is always available to help. We recomend it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2018

What seemed like major issues with the app were completely resolved after a few sessions with Nicolas. It now works like a charm. Thanks Nicolas !

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2018

Excellent addition to our store... exactly what we were looking for! When we first installed it there was a small glitch on certain devices but Nicolas edited some code and fixed it immediately. Customer support is way above what we could've imagined. Thank you Secomapp!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2018

A+ Our experience with Secomapp was great! Adding our 14 store business to the new website was very simple and convenient for the customer to be able to pickup in store with no wait times or product availability problems. We are in the business of stationery supply, this means back to school time is hectic, so customers enjoy this app very much and we enjoy seeing our customers happy. www.monerick.com

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2018

This is a great app. It does just what we want it to do. It looks great on the checkout page. The support from Nickolas was terrific.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2018

Again support has been extremely helpful assisting us to implement some changes in the website. Very quick and effective service! We are very happy with this app. Once the app was installed I had a few issues that needed to be fixed before it went live. Nicolas Bui (Secomapp support worker) was immensely helpful and surpassed all my expectations.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2018

A must have app if you are doing store pickups. The support is quick and great. Thanks Secomapp!

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Dec. 16, 2017

We have just one store - so one pick-up dress - it works well.

Using app

17 days

Total reviews

2

Average rating

4.0

Developer Reply

Thanks for your review. We are happy to hear that it works well now. Is there still an issue that makes you still not satisfied completely? (Due to your 3 stars review) Please let us know so we can solve the problem for you.

5 / 5 Share

Dec. 8, 2017

Great App great support easy to use and looks beautiful!

Using app

2 months

Total reviews

4

Average rating

5.0

3 / 5 Share

Nov. 27, 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Using app

13 days

Total reviews

12

Average rating

3.7

Developer Reply

We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact [email protected].

5 / 5 Share

Oct. 30, 2017

Great app and super easy to use and not only that, their support responds and resolves any issues very quickly. I highly recommend Secomapp for any shopify store! www.craftculturesg.com

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 24, 2017

Developer is extremely supportive and fast response on any technical error. Highly recommended!

Using app

About 21 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 17, 2017

Great app and support has been very responsive to both questions and feature requests.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2017

Set up has been very easy so far. I love the idea of the functionality Store Pickup provides. I eagerly await how my customers respond to Store Pickup.

Using app

6 minutes

Total reviews

19

Average rating

4.9

5 / 5 Share

Sept. 26, 2017

They give awesome support! This is a great app! Haven't had any problems with it.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2017

It's about time we had a free app for In Store Pickup!! Great app! Set up was easy too :)

Using app

5 days

Total reviews

12

Average rating

5.0