Genie Store Pickup

Nov. 28, 2023

This app is exactly what I was looking for! I wasn't able to get it to integrate with the theme I was using, but Ali was able to assist and set it up perfectly in a day! Update: I wanted to hide my local pickup address as it is a residential address and Ali was able to help me do that and only have the pickup address revealed when orders are made. This is super helpful for small businesses operating out of their homes. I also had an issue with the pickup emails not syncing and he was able to look into it quickly and fix it.

Oct. 23, 2023

Fantastic App! It matches our need with simple functions, and also amazing tech support service, which helped us fixing all the integration issues with the theme we are using. Also the pickup info can be sync to the order detail and be sent to the warehouse with order so that the logistics team can review and prepare for those pickups

Oct. 13, 2023

The customer service for this app is wonderful. Ali was very quick to help us with an installation issue.

Oct. 2, 2023

Very helpful

Sept. 13, 2024

I highly recommend this app. We have been using this app for 2 years. This app has allowed us to offer to our customers store pickup at 3 different locations but shipping from one single location. We were able to do it efficiently and reduced our error rates significantly after using this app. The app is easy to use. Tech support is excellent. Ali, Genie's founder, is very responsive to our needs. He has troubleshoot our issues and made modifications for us so it would adapt to our needs.

Sept. 18, 2023

Exactly what I was looking for. Ali was very helpful during set up. Thank you for everything and your continued support!

Aug. 24, 2023

We were actually using another app for pickups but it does not have the flexibility like the Genie Store Pickup app. The app is very well thought off, and the developer is very helpful. It was easy to navigate and very good app to use.

Aug. 23, 2023

This app covers the needs for a Click & Collect based store. We've experienced some problems after installing it, but developers helped us quickly and effective. Very reccomended.

June 13, 2023

I think this app helps some, but the information for pickup doesn't initially flow into the packing slip unless you request additional support (we use it to fulfill the orders), and the app uses tags to work, which clogs up the tags so I don't see what I need to see in the dashboard. It feels like the app creators need to go further to put the information - date and time from the customer - into something that we as the end-user can see and print out when dealing with the orders. I downloaded this app back in February of 2022, and the same thing happened then. I was hoping that there were changes from that time, but nope, it's the same.

June 7, 2023

Lovely App!!! With a verry good and fast support :-) Thank you Ali for helping me out install the app.

Dec. 13, 2023

Ali provided exceptional support during the transition from my existing store pickup choices to those offered by Genie. Second review - my concerns were addressed within one working day, earning a thumbs up from me.

May 26, 2023

Fantastic help from Ali in setup, very happy and only a day in using the app. Have tested it and its very straightforward for customer ux and background admin.

May 25, 2023

Very happy with app and works just how we need it too. Big plus was the quick response and support from the team. Thanks!

Aug. 9, 2023

Ali was very kind and helped me with some troubleshooting and customization upon installation in a short timeframe which I deeply appreciated. The App works great for my shop's needs and is easy to use on the backend. Thanks again! Update - they continue to be responsive to helping troubleshoot issues and customize as needed. Their timeliness and willingness to help is always appreciated. Very good customer service.

May 7, 2023

I just started using this app and so far, it's been great! The support team helped me set up pickup-only for my cakes, while I also have shipping for cookies and other extras. And they did it free of charge! Very glad I changed to this app! Thank you!!

May 2, 2023

Just started using the app. Set up was quite easy, needed some help with a pickup-only setting. Support did it for me in under a week free of charge. Im very happy that I stumbled upon this. I can recommend it for anyone having a pickup Store. Cheers

April 15, 2023

Initially used a paid app for store pickup which worked fine but was expensive. Switched to Genie Store pickup which offers all the same functionality and is free. I did have a few issues setting up - but my store uses a non standard template. The genie support team help and hot it sorted quickly. Would strongly recommend this app.

April 15, 2023

This is a great app with great support! Easy to use and easy to manage. Only app I could find to force Shopify to allow pick up at my van pick up locations. Love it!

April 14, 2023

Best customer service! 100% worth using. All my questions were answered in a timely matter and whenever I had an issue they corrected it quickly

March 12, 2023

Amazing technical support! My request was addressed quickly and the customer service was great. I'll recommend this app.