StoreFAQ‑ Product FAQ Builder for Shopify

StoreFAQ‑ Product FAQ Builder

StoreFAQ - Easy FAQ Builder For eCommerce Store

Rating

4.9

feedback

33

Reviews

chart

#606

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    36%
  • Less than a month
    33%
  • Less than a year
    15%
  • More than a year
    0%

Reviews Summary

The reviews for the BetterFAQ app are overwhelmingly positive, with users praising the exceptional customer service and ease of use. Many customers highlighted the quick and helpful support they received from the team, with specific mentions of individuals like Amit, Stephanie, Nicole, and Tracy for their outstanding assistance. Users appreciate the customization options that allow them to match the FAQ design to their brand perfectly. The app is described as essential for e-commerce stores, saving time on customer support, increasing customer satisfaction, and providing a smoother shopping experience. However, there are a few mentions of the app needing improvement, particularly in terms of responsiveness to messages and assistance with specific customization requests.

Highlights

Exceptional customer service and support
Ease of use and customization options
App being essential for e-commerce stores
Need for improvement in responsiveness to messages and specific customization requests

Rating Breakdown

  • 5
    103% (34 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (1 ratings)
  • 1
    3% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

May 18, 2025

StoreFAQ has been an effective addition to our store — we love that it allows us to list FAQs not just on a dedicated page but also directly under individual product listings, which enhances the customer experience. The tech support has also been impressive. I had a meeting over the weekend to request a modification (making the FAQ box background transparent), and the team was responsive and accommodating. However, I was a little uncomfortable being asked to leave a review on the spot while sharing my screen with the tech support. While I appreciate the service, I would have preferred to give feedback on my own time.

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

May 17, 2025

Amazing Support, Loren the best

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 17, 2025

Good Help, very fast and specific, this app is really great for your store!

Store

Ma boutique

Using app

--

5 / 5 Share

May 14, 2025

Excellent support.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2025

Very useful plugin, and the developer helped me fix the issue I was having.

Store

uplivin

Using app

About 19 hours

Total reviews

3

Average rating

5.0

All reviews

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