Rating
4.4
feedback
5
chart
#3,004
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
20%
-
Less than a month
40%
-
Less than a year
20%
-
More than a year
0%
Reviews Summary
The reviews for the app are mostly positive, with users praising its helpfulness, ease of installation, and suitability for their needs. Customers appreciate the free aspect of the product and the specific use case it fulfills. However, there is a negative review highlighting the lack of responsiveness from the customer support team, which led to a user not being able to implement a specific feature they desired. Despite this, the reviewer acknowledges the app's quality and potential, urging the developers to improve their responsiveness for better user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2024
Fantastic App and Outstanding Support! BetterFAQ is a game-changer for my Shopify store! The app is incredibly intuitive, making it easy to set up a professional FAQ section that enhances the customer experience. The customization options allowed me to match it perfectly with my store's branding. What truly sets BetterFAQ apart is the stellar customer service. The support team is quick to respond, knowledgeable, and goes above and beyond to ensure everything works seamlessly. I had a few questions during setup, and their team resolved them in no time with clear guidance and a friendly approach. Highly recommend BetterFAQ to anyone looking for a reliable, user-friendly FAQ solution with top-notch support!
April 16, 2024
Decent product, considering its free. Also, its exactly the usecase I was searching for. Thank you.
Feb. 26, 2024
i just wished you guys responded to my messages. to be honest, its very very good. its just that i needed the faq section to appear on specific pages and i was hoping you guys could assist me. i eventually decided to not even add a faq page at all. which is a shame really because no other app actually has it perfect like you guys. as a new app, i highly recommend you guys to be responsive please. let me know if you are able to assist me and i will surely install again. please dont be deterred by this review to install this app. if they do help me out, i will change my review fairly.
Hello there, We sincerely apologize for any inconvenience caused by our delayed responses. Your feedback is incredibly valuable to us, and we truly appreciate your kind words about our app. Regarding your concern about the FAQ section appearing on specific pages, we understand its importance, and we're committed to assisting you with this matter. We've attempted to reach out to you multiple times to discuss and resolve this issue, but it seems we may have missed connecting with you. Please accept our apologies for any frustration this may have caused. We genuinely value your satisfaction and would be more than happy to assist you further. For immediate assistance, please feel free to reach out to us at: https://storeware.io/support/ We're here to help and eager to ensure your experience with our app meets your expectations. Thank you for considering giving us another chance. Your support means the world to us, and we're dedicated to earning your trust and satisfaction. Warm regards
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