All reviews

Rating Breakdown

  • 5
    96% (125 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 94% (122)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 14, 2026

Great support, had an issue assigning specific FAQs to specific product pages. Got it solved quickly. Thanks Jen!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

The customer service responses are very prompt, and the software is easy to use.

Store

FORSCI.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Great support! and the FAQ does everything we are looking for it to do so far.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

The app support is very good, especially the technical support from Loren ma’am. She helped me a lot with coding and making the app responsive with my theme, even beyond regular support. It is really an awesome app and the best app for building an FAQ page. Thank you again, Loren ma’am.

Using app

6 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

The rep is so knowledgeable and I am grateful for the walk through.

Using app

17 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Great app and excellent customer service from Ashikur!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Rated five Stars I am tremendously satisfied with the support, advice and knowledge imparted to me by Jen. Thanks for assisting and grateful for the time and effort shared.

Store

My Store

Using app

About 1 hour

5 / 5 Share

Dec. 8, 2025

Great customer support

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Thank you. this app is very help full.

Using app

19 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

This is a great app and they have great support. Sadman walked me through how to install and setup the app. They have a free plan which I am going to start using now and put the questions I get from the customers so the shop is more informative

Using app

12 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

I am setting this up and had a question. The support was amazing and the app is very straight forward. Highly recommend!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Amazing app, you can now have personalized FAQs for each product or specific pages. Another gem from Storeware.

Using app

7 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Kathryn was very friendly and helpful. My issue is solved quickly.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2025

Customer service was incredible as I was setting things up. I love the product. It looks great on my pages and was easy to work with. I especially love the FAQ schema.

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Super quick and very helpful! Great tool and great support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

3 / 5 Share

Nov. 12, 2025

Ever since I gave these people access to my store to fix what should’ve been an easy thing which was copying and paste the link they provided to hide their brand my site been out of wack! Be careful giving them access. Good thing I had duplicated my store before hand. Also with their "Free Plan" you get 100 FAQ views a month so even when you’re just starting and trying to figure the app out (which was challenging for me) and even when they helped me (which they also have to view your page) those count as 100 views which makes no sense to me.

Store

BossBabePlaybook

Using app

11 days

5 / 5 Share

Oct. 31, 2025

I’m a beginner in Shopify store design, and creating layouts has been quite challenging for me. When I reached out for help, Tracy kindly sent me an instructional video that made everything so easy to follow! Thank you so much for your quick response and for explaining the process so clearly through the video. I really appreciate Tracy’s kind and helpful support. Also, I must say — the service itself and the app’s features are truly amazing for running a Shopify website!

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

A really great app! Even the free plan lets you experience many core features, which is excellent — you can try it out before deciding whether to pay. The support team is very responsive

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Jen is truly exceptional. Yesterday, she guided me through an incredibly complex process with patience, precision, and clarity that transformed confusion into confidence. She didn’t just explain what to do, she made sure I understood why each step mattered, empowering me to feel capable and informed. Today, she somehow managed to raise the bar even higher—demonstrating sharper insight, flawless execution, and an inspiring level of professionalism. Jen has that rare combination of technical mastery and genuine empathy that makes working with her an absolute pleasure. Her communication is clear, her attitude is consistently positive, and her follow-through is impeccable. She anticipates needs, solves problems before they arise, and makes everyone around her better. Jen doesn’t just meet expectations; she redefines them. Every interaction with her leaves a lasting impression of competence, care, and excellence. Simply put, Jen is outstanding in every possible way.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Love it!

Using app

7 months

Total reviews

1

Average rating

5.0