All reviews

Rating Breakdown

  • 5
    97% (134 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 93% (128)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 8, 2025

This is a great app and they have great support. Sadman walked me through how to install and setup the app. They have a free plan which I am going to start using now and put the questions I get from the customers so the shop is more informative

Using app

12 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

I am setting this up and had a question. The support was amazing and the app is very straight forward. Highly recommend!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Amazing app, you can now have personalized FAQs for each product or specific pages. Another gem from Storeware.

Using app

7 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Kathryn was very friendly and helpful. My issue is solved quickly.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 14, 2025

Customer service was incredible as I was setting things up. I love the product. It looks great on my pages and was easy to work with. I especially love the FAQ schema.

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Super quick and very helpful! Great tool and great support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

I’m a beginner in Shopify store design, and creating layouts has been quite challenging for me. When I reached out for help, Tracy kindly sent me an instructional video that made everything so easy to follow! Thank you so much for your quick response and for explaining the process so clearly through the video. I really appreciate Tracy’s kind and helpful support. Also, I must say — the service itself and the app’s features are truly amazing for running a Shopify website!

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

A really great app! Even the free plan lets you experience many core features, which is excellent — you can try it out before deciding whether to pay. The support team is very responsive

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Jen is truly exceptional. Yesterday, she guided me through an incredibly complex process with patience, precision, and clarity that transformed confusion into confidence. She didn’t just explain what to do, she made sure I understood why each step mattered, empowering me to feel capable and informed. Today, she somehow managed to raise the bar even higher—demonstrating sharper insight, flawless execution, and an inspiring level of professionalism. Jen has that rare combination of technical mastery and genuine empathy that makes working with her an absolute pleasure. Her communication is clear, her attitude is consistently positive, and her follow-through is impeccable. She anticipates needs, solves problems before they arise, and makes everyone around her better. Jen doesn’t just meet expectations; she redefines them. Every interaction with her leaves a lasting impression of competence, care, and excellence. Simply put, Jen is outstanding in every possible way.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Love it!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Tracy from Storeware has been very helpful. There were changes I needed to make and she has guided me step by step with very clear guidance. The StoreFAQ builder works very well and with the help of Tracy it has been a smooth and easy process. Thank you so much Tracy!

Store

Crest

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Santos solved a problem for me in just a few minutes that I had been trying to solve myself for hours. Now the FAQs are neatly integrated into our website and we can refer our customers to them. Great!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

The support team is very helpful and nice. They were able to assist me on the design FAQ adjustments esp. Martha. I love the design features and it's easy to use

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2025

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2025

Great app and the support is top notch

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Amazing app and support! The StoreFAQ app is exactly what I needed to make my product pages more professional. It’s easy to use and looks clean on my store. I had a little issue setting it up, but Santos from support was incredibly kind and helpful—he guided me perfectly until everything was working great. Thank you so much! Highly recommended this app to anyone

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2025

Thank you so much, Loren Ashley, for your support! The team was really helpful, and you even provided a video demo to solve the problem—great service.

Store

Gripii

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2025

great support by Loren; really get our store working with the app. !

Store

4KAAD

Using app

About 1 hour

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 11, 2025

Great Job. Thanks for the support.

Using app

About 2 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 9, 2025

I had a problem to solve because I couldn't find the solution, and the team immediately found the problem for me. They are very responsive, and the application seems optimised to me. I recommend it.

Using app

1 minute

Total reviews

6

Average rating

5.0