All reviews

Rating Breakdown

  • 5
    98% (134 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 93% (127)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 22, 2026

Excellent service!! Jen was amazing!!

Using app

17 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Great app, got an FAQ running instantly with the help of Martha who also helped me edit the page. You're the best Martha!

Store

BLXWAVE

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

Great support, had an issue assigning specific FAQs to specific product pages. Got it solved quickly. Thanks Jen!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

The customer service responses are very prompt, and the software is easy to use.

Store

FORSCI.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Great support! and the FAQ does everything we are looking for it to do so far.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

The app support is very good, especially the technical support from Loren ma’am. She helped me a lot with coding and making the app responsive with my theme, even beyond regular support. It is really an awesome app and the best app for building an FAQ page. Thank you again, Loren ma’am.

Using app

6 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

You can imagine how frustrating it is to open your first website. New interface and a bunch of clicking. I was so overwhelmed by everything, but then I stumbled upon StoreFAQ. Florence, their customer service, reached to me as soon as I started having some troubles and helped me navigate through everything. She sent me tutorial videos and was really fast. Thank you!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

The rep is so knowledgeable and I am grateful for the walk through.

Using app

17 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Great app and excellent customer service from Ashikur!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Great customer support

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Thank you. this app is very help full.

Using app

19 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

This is a great app and they have great support. Sadman walked me through how to install and setup the app. They have a free plan which I am going to start using now and put the questions I get from the customers so the shop is more informative

Using app

12 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Kathryn was very friendly and helpful. My issue is solved quickly.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 14, 2025

Customer service was incredible as I was setting things up. I love the product. It looks great on my pages and was easy to work with. I especially love the FAQ schema.

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Super quick and very helpful! Great tool and great support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

I’m a beginner in Shopify store design, and creating layouts has been quite challenging for me. When I reached out for help, Tracy kindly sent me an instructional video that made everything so easy to follow! Thank you so much for your quick response and for explaining the process so clearly through the video. I really appreciate Tracy’s kind and helpful support. Also, I must say — the service itself and the app’s features are truly amazing for running a Shopify website!

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

A really great app! Even the free plan lets you experience many core features, which is excellent — you can try it out before deciding whether to pay. The support team is very responsive

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Jen is truly exceptional. Yesterday, she guided me through an incredibly complex process with patience, precision, and clarity that transformed confusion into confidence. She didn’t just explain what to do, she made sure I understood why each step mattered, empowering me to feel capable and informed. Today, she somehow managed to raise the bar even higher—demonstrating sharper insight, flawless execution, and an inspiring level of professionalism. Jen has that rare combination of technical mastery and genuine empathy that makes working with her an absolute pleasure. Her communication is clear, her attitude is consistently positive, and her follow-through is impeccable. She anticipates needs, solves problems before they arise, and makes everyone around her better. Jen doesn’t just meet expectations; she redefines them. Every interaction with her leaves a lasting impression of competence, care, and excellence. Simply put, Jen is outstanding in every possible way.

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Love it!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Tracy from Storeware has been very helpful. There were changes I needed to make and she has guided me step by step with very clear guidance. The StoreFAQ builder works very well and with the help of Tracy it has been a smooth and easy process. Thank you so much Tracy!

Store

Crest

Using app

29 days

Total reviews

1

Average rating

5.0