All reviews

Rating Breakdown

  • 5
    93% (399 ratings)
  • 4
    5% (20 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

June 17, 2024

Overall it is very easy to set up and it looks clean and modern. It works for us 95% perfectly. There are a couple of things I wish it did better like allowing users to add products to their existing subscription. If a person updates their email in shopify it does not update in subify. Support is quick. Overall I'm pretty happy with the app and it has increased our monthly revenue for sure.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for this amazing feedback! Understanding what exactly merchants need from a subscription app is crucial for us to keep making Subify better and better.

4 / 5 Share

June 11, 2024

My experience with Subify has been great so far. Reached out to the team to customize my widget and the response was well under 10 minutes and the changes were made immediately. Miles worked on this customization for us and was very swift. I'm definitely happy with the results and we are glad we chose Subify Subscriptions to start our new payment option.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your positive experience!

4 / 5 Share

May 29, 2024

getting help from a person was a little to much wait time for my liking

Store

Suplo

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

We're sorry you had that experience and we'll make sure our team reaches out to you super fast in case you need support again.

4 / 5 Share

May 12, 2024

Subify app is very easy to set up and launch. The app integrates seamlessly with the product page. You just need to know how to use the app. For example, if you bundle products to a subscription, then you have to add that product bundle to your shop first before you create a subscription plan for that bundle.

Using app

9 days

Total reviews

2

Average rating

4.5

4 / 5 Share

April 9, 2024

I have just now downloaded this app and had immediate support provided which was greatly appreciated. I am extremely happy I've chosen this app. Would be happy to give another review at a later time once I've had a couple of months to try it out more and get a better idea of how the app works so I could provide better feedback.

Using app

27 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for recommending us! In your way to growth, count on our help.

4 / 5 Share

March 5, 2024

I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment. David Morris Shea Medgine Body Butter

Using app

About 15 hours

Total reviews

2

Average rating

4.5

Developer Reply

Hello David! It's incredible to hear that you've had a positive first experience with Subify. Sure, dive deep into your subscriptions and if you need any more assistance, you can count on us. Also we'll pass on your kind words to Melika.

4 / 5 Share

March 1, 2024

So far so good. Great customer service.

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

We're so happy you've had a positive experience with Subify and our customer service team. Should you need any further assistance or have any questions, don't hesitate to reach out. Your satisfaction is our top priority!

4 / 5 Share

Feb. 28, 2024

Migration took longer than expected due to legacy issues we had with our theme and various old apps we had installed. The team did work with us closely to resolve issues encountered every step along the way. There are features that were required features we were missing along the way and most of them were released within 2-3 weeks and some have not been implemented. Overall, the app dashboard is easy to use and the live chat is prompt in responding to queries as well.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your experience with the migration process to Subify. Your feedback on the features is invaluable to us and keeps us going for the better. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out.

4 / 5 Share

Feb. 21, 2024

very helpful with the set up, first day using the app, thanks to the online chat team

Using app

About 1 hour

Total reviews

1

Average rating

4.0

Developer Reply

We appreciate the time you took to share this with others. We're here to make sure the rest of your experience continues positively!

4 / 5 Share

Jan. 12, 2024

So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your experience with Subify! We're delighted to hear that our live chat support has been instrumental in guiding you through the process. Our team is dedicated to providing real-time assistance to ensure a smooth and hassle-free experience for our merchants. It's also great to know that you find our platform easy for customers to manage their subscriptions. We've worked hard to create a user-friendly interface that simplifies subscription management, and your feedback confirms that we're on the right track.

4 / 5 Share

Dec. 16, 2023

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Using app

About 20 hours

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve. That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users. Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!

4 / 5 Share

Sept. 22, 2023

Good app, good customer service. I wish they didn't have a ton of tiered pricing. I'm missing the analytics aspect but dont wanna upgrade.

Store

AdsRx

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your positive feedback about our app and customer service! We're glad to hear that you're finding value in what we offer. We appreciate your candid thoughts regarding our tiered pricing structure. Our goal is to provide flexible options that cater to a variety of needs and budgets. We understand, however, that this approach might not align perfectly with every user's preferences or requirements. Your input on the analytics aspect is particularly valuable, as it gives us insight into what features are most important to our users. Please know that we continuously review our pricing and features to ensure that we're offering the best possible value and experience. We'll certainly take your feedback into account as we evaluate future updates and changes. In the meantime, if you have any questions or need further information about our plans and features, please don't hesitate to reach out. Our team is always here to help and provide support where needed.

4 / 5 Share

Aug. 30, 2023

Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available. Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.

Using app

2 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in. We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates. If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.

4 / 5 Share

Aug. 22, 2023

Great app and interface to work with. Still missing a few features but overall covers the basics. Customer support is outstanding.

Using app

10 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review and for highlighting the strengths of our app and customer support! We're glad to hear that you find the interface user-friendly and that our support team has been outstanding in assisting you. We appreciate your feedback on the features currently available in Subify. Our team is constantly working on improving and expanding our app's capabilities to better meet the needs of our users. We'd love to hear more about the specific features you're looking for, so we can take your suggestions into consideration for future updates. Your experience and satisfaction are our top priorities, and we're committed to making Subify even better with each update. If you have any further feedback, questions, or need assistance, please don't hesitate to reach out. Thanks again for choosing Subify and for your constructive feedback!

4 / 5 Share

July 20, 2023

I'm only giving this a 4 star because they have been very responsive to my questions. I haven't hit the go button on the subscription service yet. But so far they have been great with the help. I can update later on once I make it a go. Nareh and Mohsen have been very helpful.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your honest feedback and for giving us a 4-star rating! We're pleased to know that our responsiveness to your questions has been up to your expectations. Nareh and Mohsen, in particular, will be delighted to hear that their assistance has been appreciated. Your cautious approach in fully assessing our service before fully committing is completely understandable. We're here to support you every step of the way as you prepare to launch the subscription service. We eagerly await your update once you've fully implemented Subify and would love to hear how it works for you. Your feedback is invaluable in helping us improve and tailor our services to better meet your needs.

4 / 5 Share

May 11, 2023

Nice lil' app, there is some room for improvement in the setting's UI from my point of view but it does the job really well. Plus, it's now translatable for website that have multiple languages, which is nice!

Using app

5 months

Total reviews

3

Average rating

4.7

4 / 5 Share

April 27, 2023

I just downloaded this app on to my store and so far so good! I'm not real tech savvy and I absolutely hate when I have to add coding so I was so happy that the setup process did not require much. The support team were also on point even tho the setup is easy as I stated I'm not tech savvy lol. I'm giving 4 stars for now but I think 5 stars may be on the horizon...

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 8, 2023

the chat service is reactive and serious ! moreover they helped me a lot to create the perfect plan. thank you

Using app

8 months

Total reviews

2

Average rating

4.5

Developer Reply

Dear Idriss, I am Koorosh, the Managing Director of Subify. We apologize deeply for the inconvenience caused to you by our service. As mentioned by Yasaman during our chat, we are unable to remove the Subify invoice from your Shopify account ourselves. However, please note that you will not be charged as the plan has been canceled. In such situations, we have requested assistance from Shopify support to remove the invoice on our behalf. To address this matter, we have reached out to Shopify and are keeping you in the loop. We will make every effort to expedite this matter and ensure that Shopify resolves the issue as quickly as possible.

4 / 5 Share

Nov. 4, 2022

Very helpful and response, but aesthetically need to improve and there are not many subscription options. But a great way to start as they help you to customize your widget.

Using app

About 4 hours

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave us a review. We are glad you had a smooth experience contacting our support team. Your feedback helps us to improve our service. Lots of new features are added to Subify every week. You can also request specific features within the app, and our product team will review them to see where they fit into our product road-map. Our team is here for you if you need anything.

4 / 5 Share

Oct. 25, 2022

I'm trying this app out for my new subscription website. While the initial install did not work, it was easy to contact support and they were able to quickly resolve my issue to my satisfaction.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

We are grateful that you took the time to leave us a review. It is good to hear that you had a smooth experience contacting our support team. Some store themes require a little extra attention for widget setup; that's why the widget was not showing when you installed us. Our team is here for you if you need anything.