Rating

4.6

feedback

250

Reviews

chart

#752

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    13%
  • Less than a month
    44%
  • Less than a year
    23%
  • More than a year
    10%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and the effectiveness of the app in providing gift wrap options. Customers appreciate the quick responses from the support team and the simplicity of setting up the app. However, there are a few negative reviews mentioning unexpected charges, unclear pricing, and issues with communication and functionality. Overall, the app seems to be well-received for its features and support.

Highlights

Positive customer support and quick responses
Ease of use and simplicity in setting up the app
Effectiveness in providing gift wrap options
Issues with unexpected charges and unclear pricing
Some complaints about communication and functionality

Rating Breakdown

  • 5
    90% (225 ratings)
  • 4
    6% (15 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 94% (234)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Feb. 11, 2026

Using app

--

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 8, 2026

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 8, 2026

Disappointed. The App store says there is a free plan available - there is not. There is only a free 7 day trial, after that there are only paid plans. EDIT TO ADD: The app developers reached out to me to clarify based on my poor review: "To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page." To me, this is still a total bait and switch because if there is a caveat it should be clearly and explicitly stated at the TOP of the app store listing page, not at the bottom and certainly not by disguising it with the "free to install, free plan available" as the core pricing advertised for the app when that is strictly available for a certain group of Shopify customers.

Using app

1 minute

Total reviews

2

Average rating

1.0

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We truly value all feedback about our app, especially when it highlights areas where we can improve 🙂 We appreciate you pointing this out. To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page. For stores on regular Shopify plans, we offer a 7-day free trial, after which paid plans apply. If you\re on a development store and the free plan didn't appear automatically, our support team would be more than happy to help get that sorted - we've also reached out to you privately. Looking forward to your reply, Effective Apps Team

5 / 5 Share

Feb. 5, 2026

Great app! The staff is incredibly responsive and helpful whenever an issue arises. Highly recommend!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 4, 2026

Classic bait and switch app. The only functionality is a toggle on/off switch for "gift message", "gift wrap", and "gift receipt". There are zero setting options or customization options. When I toggled on the Gift Message option a 2x2 square of a blurry gift icon took up the entirety of my cart. When I contacted support to see if I was missing the menu option for settings or customization, I was told to grant them full access/permission to my shop and that in the mean time they would let their dev team know. Dev team know what? The app is completely useless. The pro subscription advertises the following and none of this is built into the app to use: Add unlimited paid and free gift wraps Can appear in the cart and product pages 2 design types: Pop up modal & Checkbox Fully customizable design to match style Supports custom checkbox & modal images Attracts attention with visual animation

Using app

15 minutes

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We truly value all feedback on our app, especially when it helps us improve both the product and our service for the benefit of our users. We'd like to clarify that our app does include all of the features listed under the Pro plan, including multiple display types (modal & checkbox), full design customization, support for cart and product pages, custom images, and more. In this case, the app was being tested on a draft theme, which prevented the features and customization options from appearing as expected. Unfortunately, this led to a misunderstanding of the support representative that assisted you, and we agree that the experience could have been handled better. Our support team only requests theme access when it’s necessary to properly diagnose theme-related behavior. We've reached out privately and would be more than happy to personally assist with setup and ensure everything works correctly if you’re open to giving the app another try. :-) Thank you and have a wonderful day ahead! Effective Apps Team

All reviews

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