Super: Gift Wrap, Gift Message
Super Gift Options: Gift wrap, gift message to Shopify store
Rating
4.8
feedback
326
chart
#919
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
7%
-
Less than a month
35%
-
Less than a year
40%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the ease of use, excellent customer service, and the app's effectiveness in adding gift options to online stores. Users appreciate the quick response times from the support team and the prompt resolution of any issues. The app is praised for its functionality, customization options, and seamless integration with different themes. However, there are a few negative reviews mentioning issues with communication, misleading information about free plans, and recurring errors that were not resolved effectively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 7, 2024
Oct. 31, 2024
Just installed this on the PAYG model - which is great for us because we're so small right now. Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.
Oct. 2, 2024
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time. Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue. I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced. After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review. We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try. Thank you once again for your feedback, and we wish you continued success with your store. Best regards, Shahar
Sept. 6, 2024
It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.
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