Super: Gift Wrap, Gift Message

Hi there, Thank you so much for your review and for using our app for over four years! :-) We noticed that your review doesn't have a description included, so we're not quite sure how we fell short of your expectations or what functionality might be missing for you. We have reached out to you via email personally to see how we can make things right and help resolve any issues you might be facing. Looking forward to your reply! :-) Best regards, Effective Apps

Hi there, Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service. We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it. Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently. We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-) Thank you, Effective Apps Team

Hi there, Thank you for taking the time to share your feedback. We truly value all feedback about our app, especially when it highlights areas where we can improve 🙂 We appreciate you pointing this out. To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page. For stores on regular Shopify plans, we offer a 7-day free trial, after which paid plans apply. If you\re on a development store and the free plan didn't appear automatically, our support team would be more than happy to help get that sorted - we've also reached out to you privately. Looking forward to your reply, Effective Apps Team