Rating

4.5

feedback

247

Reviews

chart

#1,435

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    12%
  • Less than a month
    42%
  • Less than a year
    24%
  • More than a year
    11%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. Positive aspects highlighted by users include easy installation, helpful customer support, and the app's functionality in providing gift wrapping options. On the other hand, negative reviews mention issues such as unclear pricing plans, limited customization options, unexpected charges, and communication challenges with the support team. Overall, the app seems to be effective in its core functionality but may need improvements in transparency and customization features for a better user experience.

Highlights

Easy installation and setup, helpful customer support
Positive feedback on app's functionality for gift wrapping options
Mixed reviews with positive and negative aspects highlighted
Issues with unclear pricing plans and unexpected charges
Limited customization options and communication challenges with support team

Rating Breakdown

  • 5
    89% (221 ratings)
  • 4
    6% (15 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (7 ratings)

Reviews with Text

  • 94% (231)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 13, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2026

Using app

40 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2026

Using app

7 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2026

Great App, works very well!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

1 / 5 Share

Feb. 12, 2026

useless

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service. We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it. Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently. We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-) Thank you, Effective Apps Team

All reviews

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