Super: Gift Wrap, Gift Message

Hi there, Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service. We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it. Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently. We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-) Thank you, Effective Apps Team

Hi there, Thank you for taking the time to share your feedback. We truly value all feedback about our app, especially when it highlights areas where we can improve 🙂 We appreciate you pointing this out. To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page. For stores on regular Shopify plans, we offer a 7-day free trial, after which paid plans apply. If you\re on a development store and the free plan didn't appear automatically, our support team would be more than happy to help get that sorted - we've also reached out to you privately. Looking forward to your reply, Effective Apps Team

Hi there, Thank you for taking the time to share your feedback. We truly value all feedback on our app, especially when it helps us improve both the product and our service for the benefit of our users. We'd like to clarify that our app does include all of the features listed under the Pro plan, including multiple display types (modal & checkbox), full design customization, support for cart and product pages, custom images, and more. In this case, the app was being tested on a draft theme, which prevented the features and customization options from appearing as expected. Unfortunately, this led to a misunderstanding of the support representative that assisted you, and we agree that the experience could have been handled better. Our support team only requests theme access when it’s necessary to properly diagnose theme-related behavior. We've reached out privately and would be more than happy to personally assist with setup and ensure everything works correctly if you’re open to giving the app another try. :-) Thank you and have a wonderful day ahead! Effective Apps Team

Hi there, Thank you for taking the time to leave a review - we truly appreciate all feedback. Regarding the charge you mentioned: you were subscribed to our Pay-as-you-go plan, which is billed based on your store's total monthly order volume. To help avoid surprises, the estimated monthly cost is always displayed clearly in the Account Settings inside the app before charges apply. We also noticed that you contacted our support team about this, and we replied shortly after, but haven’t heard back yet. I'll reach out to you privately via email once again, as we'd genuinely love to help and make sure everything is resolved to your satisfaction. Thanks, and have a wonderful weekend ahead 🙂 Shahar

Hi there, Thank you for your review. We genuinely appreciate all feedback—both positive and critical—as it helps us continue improving the app for our merchants. Regarding your concern, I can confirm that you were charged twice—once in March and once in April 2025. This is according to our usage-based pricing, which adjusts according to the number of orders placed in your store during each billing period. You can find more details about our subscription tiers in the help center. We always encourage merchants to reach out to our support team directly—had we heard from you sooner, we would have gladly provided a clear explanation. I’ve also reached out to you privately via email to help resolve this as quickly as possible. Looking forward to hearing from you. Best regards, Shahar

Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced. After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review. We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try. Thank you once again for your feedback, and we wish you continued success with your store. Best regards, Shahar

Hello, Thanks for leaving a review on our app, reviews such as yours help us improve our app and service for the benefit of our users. :-) I just checked and confirmed that our app is still installed in your lovely store, it was installed on the 9th of October, 2022 and was never uninstalled. I wish that you'd contacted us via email or chat - we are live almost 24/7 and we would have helped you right away, including refund you for the time period you thought the app was uninstalled. I've tried to email you but never heard back - I am waiting for your reply :-) Thanks -Shahar