SuperFaktúra • Integration
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great, last year the support was not good but this year they improved 100% and any issue gets resolved very quickly so kudos for that
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
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For complex business use, I suggest adding a trigger for generating invoices and proforma invoices, in addition to the status, also by the payment method of the order. This would solve the omnichannel scenario when an e-shop order or Shopify POS order is paid in the store or upon pickup and generating invoices is not desired. Michal
Thanks a lot, Michal — this is really great feedback and a very relevant use case for more complex omnichannel setups. We are already working on improving this area, and adding payment-method-based conditions to document generation triggers is exactly the kind of flexibility we want to support. :)
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Již na třetím e-shopu, funguje skvěle.
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Super všetko funguje ako má :)
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Všetko funguje ako má, prepojenie je super, ďakujeeem a odporúčam
Ďakujeme vám za krásnu spätnú väzbu! Veľmi nás teší, že vám všetko funguje podľa očakávaní. Ak by ste niečo potrebovali, sme tu vždy pre vás! 😊 // Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Bezchybná aplikace, používáme již na třetím e-shopu a je výborná
Jsme rádi, že jste tady, a velmi si vážíme vaší zpětné vazby! Dejte nám vědět, pokud budete v budoucnu potřebovat jakékoli další funkce!
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Not satisfied with the app, especially support is really slow (almost non existent) and the app is not working too frequently. If you have to ship orders the day the app doesn't work, then you can just sit down and wait. They also don't add app features - there is also no way to create Pro-forma invoices from draft orders and customers can't download their invoices from their account.
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UPDATED: The developers managed to solve the issue within a few days. I recommend it for store owners using Superfaktura. Thank you. The app works well overall and has a lot of potential, but there is one serious issue for merchants in Slovakia and the Czech Republic or elsewhere where COD is accepted. When an order is paid by Cash on Delivery, the invoice is generated with the order date instead of the delivery/payment date. This causes problems with VAT compliance and makes it very difficult to use for COD sales. Also it can be very time consuming to fix this manually. Support is also quite slow, which makes it harder to resolve these issues quickly. If the invoicing logic for COD could be adjusted to reflect the correct delivery/payment date, this app would be a great solution. I really hope the team addresses this, because otherwise the app is very solid.
Thank you very much for your detailed feedback — we really appreciate it. 🙏 You are absolutely right about the COD invoicing issue, and we’ve already started working on a fix for this with high priority. Our goal is to ensure invoices reflect the correct delivery/payment date for COD orders so that VAT compliance is handled properly without extra manual work. We’ll keep you updated as soon as the improvement is released. Thanks again for pointing this out — feedback like yours helps us make the app much better for everyone.
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We are happy that you are here, and we appreciate your feedback! Let us know if you need any additional functions in the future!
Works great! Easy integration, active support.
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Working perfectly, everything is super clear, I recommend this app.
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I recommend the app. They addressed all the issues I had, and Ben was very helpful.
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I praise this excellent plugin, it is a great help in managing and sending invoices to customers. Also, the technical support is at a high level and always tries to help and guide.
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Appka funguje bez problémov. Support vždy vynikajúci! Super!
Our pleasure to help you! :)) Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
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