Swap Global

Destroyed every system we had established and made it worse. Prior to swap, the ONLY issue we were having was the disparity between what the customer was being charged for shipping and duties taxes, and what we as the business where being charged. All carriers were performing excellently, no issues with integrations, no issues with B2B customers on shopify plus. Since introducing swap 2 months ago, they have exploded every pre existing system we had - shipstation no longer working (as it had done for 4 years prior) with incorrect images associated with products (which impacts pick time) to incorrect product descriptions requiring specific customs forms we shouldnt need to complete, and incorrect harmonisation codes requiring additional duties payments - that the customer wasnt charged for, and are incorrect. If you use shopify plus, and its B2B features - NONE of those features are compatible with swap - we have spent 8 weeks having to rebuild every trade catalogue and now we want to remove swap, we are going to have to UNDO that 8 weeks of work. Their customer support is AI agents - your account manager is the only person worth speaking to, and they repeatedly cc in the customer support email, who generates simple responses that you have to ignore every time since they have no context on the wider issue. We have had issues with almost all large trade orders we have shipped in the last 8 weeks - significantly impacting our customer experience of our highest paying customers. Billing is late, they say they have sent invoices they havent and when you do receive them they are £1000's more than you were expecting and more than what the customers have been charged. There is not one thing that Swap has got right, and now we are left in a situation where it is hard to undo the damage they have caused - there is no simple uninstall here, everything is a mess and nothing works. I cannot stress how important it is, to avoid swap entirely - they have jeopardised our reputation with customers and significantly impacted operations.

Their sales people will provide you with false percentages and incorrect pricing to get you to commit to a contract with minimum fees and penalties. Then once everything is signed, a new person will contact you with changed numbers and fees that were neither pitched or written in the contract. If it is to their benefit, they will also add new addendums to increase their charges. An utter waste of time and a complete scam.

swap's solution to cross border shipping solved so many problems that we had selling internationally. The big one is that it seamlessly helped customers clearly see if any duties & taxes were payable & how much they might be, which massively increased our US business. Secondly, swap handle all of the tax side of things, particularly in Europe, which gave us the confidence to market there more with less admin. They're also super helpful both during onboarding & once live.

I'm really happy with the service from Swap Global. Since working with them, I've seen a noticeable increase in international orders, which has been great for growing my business. One thing I really appreciate is having a dedicated account manager, it's made the whole process smoother and more personal. Communication is always clear and responsive, and overall, it's been a great experience.

We can't recommend Swap strongly enough. The service works perfectly, the setup was effortless, and the service is outstanding.

Moving to Swap Global was a smooth and well-supported process. The team is responsive, knowledgeable, and genuinely helpful whenever we need them. Their platform is clear and easy to navigate, making cross-border e-commerce much more straightforward. Highly recommend working with them!

Great team, great product. It's the best cross-border solution on the market. Massively recommend!

Swap are an absolute pleasure to work with and have really simplified cross-border commerce for our brand. We couldn't recommend them highly enough and would encourage anybody looking for an easy way to improve international expansion to choose Swap.

Really easy get up and running and brilliant support from the Swap team. Signed up for Swap Global and Swap Returns.

Swap is the perfect solution for us to start shipping to the US from Europe. Through our 3PL we were unable to offer a great customer experience for the right price. With Swap we are able to fulfil those needs. Next to that, the onboarding was super smooth. The team at Swap did a great job, very clear communication with a quick go live.

We have been using SWAP global now since the beginning of September 2024 and have been really pleased in the performance of the system. We have an improved customer journey and transparency with costs, better control over pricing and shipping and having the ability to have fixed pricing for independent regions - none of which we had access to before. The onboarding team have been amazing and getting us set up and running in record time and are always on hand to answer question and tweak our set up. Can't fault them at all. If you combine this with their awesome returns portal then you have a fantastic cross boarder solution for shipping and reutrns. Highly recommend!

SWAP Global has been great for our company. They allow us to deliver all orders on a duties-inclusive basis, meaning our customers never face unexpected costs on delivery. This has resulted in a much smoother experience and very positive feedback from our customers. Our account manager, Eoin, is an absolute star and consistently provides great communication and support, making the entire process seamless.

Swap Global has helped us transition from another cross border e-commerce platform. They are supportive and on hand at all times, and can help with anything. Lovely team, very professional and have a very clear, simple dashboard and app service. Thanks so much Swap & Team!

The team at swap have been incredible helping us set up and progress internally. Very responsive and attentive- and their cross-border solution has been a game changer for our brand. We've made huge cost savings by using their discounted shipping rates, and with them handling all duties and taxes and compliance, we've been able to really focus on the sales. The platform is easy to use and intuitive. Analytics are easy to understand and their bespoke approach to our individual needs was refreshing. Highly recommend for anyone looking to start selling internationally as they'll able to implement their solution very quickly and easily.

This is really very good. For any brand selling cross border, I'd recommend SWAP global/ SWAP returns. Makes a complex process nice and simple and integrates easily across Shopify. SWAP Global enables all of our international sales.

Swap has completely transformed our approach to international shipping. Not only have the team been instrumental in helping us identify serious issues in our shipments [leading to many upset customers] but the team have been fantastic in supporting our set up with duties, taxes and markets based segmentation. I cannot stress how important this app is for us growing as a business.

I have to agree with "Camera Butter". The app looks slick, but it's impossible to figure out how to actually set it up. I tried a few things, but it's still not showing up in the checkout. There aren't many options other than to add a 'zone' and have it adjust the pricing for you - no mention of duties being calculated automatically or anything, and it's not showing up in the checkout now that I've setup everything there is to setup. It's very basic but doesn't seem to actually do anything?

Update: I spoke with them. They were extremely helpful, and understood my complaint. They explained in detail how everything worked. It sounds like a good system for their target customer (larger stores). I do wish that the app description in the app store was more clear about everything so both I and them didn't have to waste a bunch of time on a holiday figuring everything out. I upped my review to 3 stars from one because of how helpful they were. Previous review: I'm not stupid, but I cannot figure out how to set up the app, nor understand it's features easily. It is not clear how it works, what you have to do to set it up, or how it integrates with your current shipping system (If it even does at all).

Swap Global has been critical in our global expansion shipping from a US warehouse to all countries. Previous partners have been a headache with not being able to ship via DDP (and sending DDU). This experience is seamless for the customer and for the client. If you are looking for a Cross Border App, this is the only one you need