HS Slide Cart Drawer Upsell
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the app for its features such as cart upsell, reward discounts, and easy customization. The customer support is also highlighted as responsive and helpful by several reviewers. However, there are significant negative aspects mentioned as well. Some users experienced extremely poor customer service, with long wait times and unresponsive support. Glitches and technical issues were reported, leading to frustration and negative impacts on conversion rates for some users. Overall, the app seems to have potential with its features, but the inconsistent customer service and technical problems are major concerns.
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Their customer care has kept me waiting for 4 months for changes I've paid for, they asked me to borrow them $2,000 USD - tried to charge me for 180 hours of work for some small changes. Deeply dissapointed in the way they've treated me.
Chased customer care for 3 months now. Cart doesn't work with international currency and GWP broke causing headaches for customers and dropped our CVR. Highly suggest not using this app. I tried to jump in the backend every day for the last week and it doesn't even work, can't edit anything its just a blank screen. We now use Rebuy.
The app is working correctly. We've already contacted them, but we haven't received a response yet.
We've been using the cart upsell and / reward discount for sometime now and it drives a good amount of extra revenue. Great customer support and easy to use too!
excellent customer service! The app can boost conversion so well
This app has terrible customer service. Brigette was rude, unhelpful, and completely uninterested when I asked how to add a rewards option to the cart. It felt like she couldn’t be bothered to help, really disappointing experience.
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