Slide Cart Drawer—Cart Upsell
Slide Cart Drawer—Cart Upsell—Sticky Cart—Gift Wrap-Unlocks
Rating
4.5
feedback
227
chart
#506
All reviews
Rating Breakdown
Review RSS Feed
June 13, 2024
been trying to reachout to support team, the support is very poor as they are not at all reachable neither do they reply to emails
We have responded in time to the email you sent, however we have not received a response, please check your email.
Sept. 13, 2023
Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!
We have reviewed the cart page of your store and the products are duplicated because you have an automatic discount, this has nothing to do with our app. The app uses App blocks for themes, this means that we do not leave files inside the templates after uninstall.
April 28, 2023
I don't know how to use this APP, I don't know how to get in touch with them? Sent an email, never received any reply
Using app
About 5 hours
Total reviews
5
Average rating
3.2
Hi EVBASE-Premium EV&Tesla Accessories, We have tried to contact the customer many times with no response, it only took 2 hours for us to reply to your mail and you left a bad review for no reason, we are in Eastern time zone.
Oct. 4, 2022
As many people have said before me, the support on this app is absolutely TERRIBLE. Despite the app being OK for what you pay, I would look elsewhere just because of the support experience. I've used the app for 2 years and every time we've had an urgent issue, it takes days if not weeks for the support to email us back. We're having some urgent issues right now and the support team won't email us back. It is VERY frustrating.
We have responded within 24 hours, we have resolved the issue, this was not an error in our code, it was simply a configuration issue, with the template update 2.0 now some apps have to be enabled or disabled from the Customize of each template.
April 20, 2022
I hate to do this. The app itself is great, but support is one of the worst I've experienced with Shopify apps so far. Answers to basic questions take days, if not weeks to even be aknowledged. I think I even had an issue where I did not get a reply at all. I've used this app for a while and it has always been like that, so it looks like they simply don't care. For any Shopify app, this would be a very bad look. For an app that controls a key function - the Shopify cart - which always causes issues and is obviously essential, it's simply unacceptable and impossible to work with. I recommend you look elsewhere, which is what I will do.
We have tried our best to contact you with no response. With the last update that we have uploaded, the app works correctly and is now more fluid.
July 30, 2021
Completely useless support. By default they read only the first sentence of emails and ignore the rest. Been trying to get help for a few weeks without success. I wouldn't waste my time.
July 29, 2021
The single worst customer service I have ever experienced. Months with no response. Then when they finally respond they don't review your ticket. Before I granted them access to my store I asked them if they understood the issue I was having. They proceeded to outline issues that didnt pertain to me or the apps I was using. Not to mention I had attached a loom video 10 days prior that wasnt even viewed by them until days after their access request and outline!! The app itself has a ton of bugs. Overall there are other great options out there for a sliding cart app that you should consider before this one.
We have hundreds of happy customers using the app, we are sorry that our app does not meet the needs of your store, we will have a big update with many improvements on August 31st ⭐⭐⭐⭐⭐. Have a great day.
June 4, 2021
Wrote support because the slide cart did not open properly. Support told me that they will extend the trial time, they did this but never helped then nor did respond.
Using app
8 days
Total reviews
1
Average rating
1.0
We are trying to contact you to resolve the issue immediately. Thank you
April 14, 2021
Terrible customer service. We had some problems with installing the Slide Cart Drawer app as there was some conflict with how it worked with the Turbo theme (by Out of the Sandbox). There is a 6 day free trial? We emailed the app developer for help to install the slide cart drawer on the first day. Did not receive any reply until the 6th day. Even then there were severe problems with the functionality of the app. For example, on mobile after refreshing the page, sometimes it is not possible to open up the cart drawer even when pressing the Cart button. Or if the cart drawer does open, it is not possible to scroll the list of products in the cart. We also asked Brigitte if she could extend our free trial because we could not use the app live in the store because it was broken during the installation. It took so long to receive any support with the installation. We sent several followup emails all to be ignored. We had to uninstall before our free trial was up on the 7th day. It does not make any sense to pay a subscription for an app that has no support and has been unusable due to no support with installation and fixing bugs. It is a pity. This app seemed to be really promising with snappy load times and appealing features. The lack of support is just horrendous. Some of the worst I've seen out of all the apps I've had experience with from the Shopify app store. P.S. If you want to try this app. Make a backup of your store before installing. That way if you need to uninstall the app. You don't need to wait a week for support from this developer to revert your store back to the way it was.
April 8, 2021
Don't you love it when you email customer support multiple times and they completely ignore your messages for weeks and never get back to you? Neither do I.
April 8, 2021
The app is cool, but the customer service is the worst I have ever experienced. They ignore all of my messages.
Feb. 1, 2021
One of the worst support on the shopify and the app doesnt work its broken after few days and when you contact the support they dont reply. I have deleted the app
We have many clients satisfied with our support and our application, we had already solved the problem, however, he mentioned the same problem again when we had already left everything working in his store, we will always be available to solve any problem that our clients.
May 12, 2019
Read the two reviews before me, but despite how bad they were I decided to give the app a chance just because of how great it looked on the example site. Unfortunately, I literally cannot get the app to install. Hopefully they fix this problem one day, so I can change this review from 1 star to 5.
Hi Retail Spartan, Our team has just updated the application, now the application is stable, the application is working correctly, please reinstall the application, we appreciate your comments.
Sept. 17, 2018
The app won't let me add the swatches to the collection or product pages? Customer services never emails back.
Hi Rescue Paws Apparel, Our team has just updated the application, we are very happy with this update :)
Aug. 29, 2018
Doesn't work. App doesn't install properly
Hi Coastalliving Co Uk, We are very happy to inform you that our team has just updated the application and everything is working correctly, we hope you will install it again :)