Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#612
All reviews
Rating Breakdown
Review RSS Feed
Nov. 13, 2024
This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!
Nov. 12, 2024
John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!
Nov. 10, 2024
John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today, John!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 6, 2024
Josh was friendly and efficient in replying to me.
Thanks for your feedback, we really appreciate it.
Nov. 6, 2024
Le support a été excellent ! L'équipe (Gabriel S) est réactive, professionnelle et vraiment à l'écoute. Ils ont pris le temps de bien comprendre mon problème et m'ont guidé avec des solutions claires et efficaces. Je suis vraiment satisfait de leur aide !
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Nov. 5, 2024
Vergian B was super helpful and solved my problem in moments. Thank you!
We appreciate your feedback, thank you!
Nov. 5, 2024
John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Nov. 4, 2024
Fantastic customer service. Helped me right away!
Thank you for sharing your thoughts with us!
Nov. 3, 2024
I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)
Thanks for your feedback, we really appreciate it.
Nov. 3, 2024
Yotpo support has been top tier! Vergian B. specifically was able to answer my very technical questions & resolve my issues I was having. Appreciate the help & love the team!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Nov. 1, 2024
Oct. 30, 2024
Wonderful support from Vergian B!
Thanks for your feedback, we really appreciate it.
Oct. 23, 2024
Gabriel S on the chat support line was incredibly helpful. He was able to get some things live on our site that helped us launch.
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Oct. 23, 2024
John B！very helpful！love yotopo！
Thank you for sharing your thoughts with us!
Oct. 22, 2024
Amazing customer support, John B helped me with my concern promptly.
Thanks for your feedback, we really appreciate it.
Oct. 21, 2024
The app had some issues, but John B. was quick to help. Great service!
We appreciate your feedback, thank you!
Oct. 21, 2024
Thanks John B for your help! Fast and efficient and clear with direction
Thanks for your feedback, we really appreciate it.
Oct. 18, 2024
Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Oct. 17, 2024
Customer service will put in a lot of time trying to sell you the product, but virtually ZERO after you purchase. They will send you a how to link that is about as helpful as their chat function, which is to say very little. I set up a meeting a Yotpo agent. When he found out that I just needed help setting up the program, he messaged me and said that I should talk to the agents through the chat function.