Yotpo: Loyalty & Rewards

June 26, 2024

Nikki was amazing, quick to reply and very clear!

June 24, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

May 24, 2024

This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.

May 15, 2024

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

May 9, 2024

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes

April 14, 2024

Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

April 18, 2024

So far so good

March 20, 2024

The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit. However, customer service is below standard and very unhelpful. Overall, I would not recomend.

March 13, 2024

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition. My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

March 12, 2024

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!

March 11, 2024

I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.

March 7, 2024

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Feb. 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)

Feb. 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Feb. 1, 2024

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Jan. 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Jan. 25, 2024

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Jan. 24, 2024

Amazing customer service! Love the app.

Jan. 22, 2024

This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout. Sweet. I'm excited about how my customers will respond.