All reviews

Rating Breakdown

  • 5
    83% (2,132 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (65 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 13, 2022

I love this app and so do my customers. It's a great way to reward customers for being loyal and repeat customers. It's simple to set up and customer service is great if you need help. The free version offers A LOT!

Using app

Over 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Oct. 13, 2022

I had the best experience working with Rowell via chat support. Patient, understanding and fixed my concerns in a very timely manner. I appreciate the empathy and understanding. Truly above and beyond!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Rowell was a great help and clearly communicated during my help session. Yotpo has been a fantastic company to work with over the years.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 12, 2022

We created a rewards system and page using this app. It is very easy to set up and if you need help - the chat feature is great and quick. Thanks Erwin John for your help :)

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Maria was very helpful and patient in helping me with my enquiry. was able to resolve my issue very quickly!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

Jovan was extremely helpful. He was able to get to the bottom of an issue our customer was having quickly allowing us to retain the customers attention.

Store

LINNÉ

Using app

11 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Oct. 11, 2022

Jovan R was really helpful with my questions! Thank you so much for your prompt and helpful reply!!!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Angelo S was super helpful during our chat! Super quick responses and was very pleasant to chat with!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

Everytime I have an issue, they take care of it right away!! I recently had an issue and Rowell L was so easy to deal with and fixed my issue in no time at all!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

Support team is awesome, thank you angelo! I love so far the app & reward program. Hoping to keep growin the ecommerce

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

Joseph was insanely fast and very detailed. With his help I was able to customize all 3 of my referral popups in 5 mins. Wish I reached out hours ago!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 30, 2023

Jovan solved my problem. There is tiny pop up in English, but It must be Japanese. He told me that it must be custom coding as Japanese. Thanks Jovan! and Gab and Lemuel helped me with updating customers points balance. Lemuel helped me about notifications!

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

The support is truly wonderful. Jo has come to my rescue a few times already and I'm sure she will again soon. When she has explained how to do something - the light bulb came on vividly; almost to the point that I was embarrassed that I couldn't figure it out on my own. Well done Jo!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

I used this app to change our loyalty program from another app to this one. And the staff are so helpful! Joseph managed to guide me through the entire steps and have very quick response time Highly recommend

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

Maria Dis great! She is professional and was able to provide swift adequate help for my question and or request.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 21, 2022

Joseph C helped me to better understand how the app works. When I thought it wasn't going to meet my needs he helped me understand how it worked and now is going to meet our needs! Thank you!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2022

The live chat with support feature is really fast and helpful. You're talking to a real person, not a bot. It has really helped us as we test out our features before we launch.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

Thank you Erwin John C, Vergian B and Dyan for your awesome help and your patience! Really one of the fastest support team that I know!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2022

Thanks Josephine. Appreciate your help!! The customer service is GREAT and spends a lot of time helping me solve the problem.

Store

Riendo

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 16, 2022

Yotpo and Angelo in specific have been amazing and a real pleasure to work with. They are always prompt in response and have helped me countless amounts of times with troubles I was running into. Great great company to work with.

Using app

About 1 year

Total reviews

8

Average rating

4.3