Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
Sept. 19, 2022
The live chat with support feature is really fast and helpful. You're talking to a real person, not a bot. It has really helped us as we test out our features before we launch.
Dec. 16, 2022
Thank you Erwin John C, Vergian B and Dyan for your awesome help and your patience! Really one of the fastest support team that I know!
Sept. 18, 2022
Thanks Josephine. Appreciate your help!! The customer service is GREAT and spends a lot of time helping me solve the problem.
Sept. 16, 2022
Yotpo and Angelo in specific have been amazing and a real pleasure to work with. They are always prompt in response and have helped me countless amounts of times with troubles I was running into. Great great company to work with.
Sept. 12, 2022
Angelo is great! He was great customer service and was very hands-on regarding getting our program set up.
Sept. 12, 2022
The overall experience with the Yotpo app is great. Easy to use, and the dashboard is simple. I also want to shout out to Yotpo's customer service team. I have reached out to the team multiple times for help, and their agent's response to the chat was pretty fast. Their team makes me feel like my question is being well taken care of because the team is willing to spend time investigating the issue.
Sept. 12, 2022
I use this app for my rewards program and my customers love it! It is easy to set up and customers can check their rewards balance and use points towards free products or discounts. Also the support is great! I just had a small coding issue and used the Chat to contact Joseph C. He was so quick to solve my problem and was super friendly and helpful. I highly recommend this app!
Aug. 31, 2022
I had a question about referral analytics and the customer service was very fast, Alvis C was great
Aug. 19, 2022
Really thank you so much for the help of Alvis C. The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.
Aug. 14, 2022
GREAT APP! The experience after purchase is incredible! Jerrah M went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!
Aug. 11, 2022
Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.
Hey, Lindsay from the Yotpo loyalty team here 👋 We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your settings to not include shipping and taxes in the order total. If you'd like assistance updating this and/or more information about this setting, please refer back to your open case and our team can assist you in solving this issue.
Aug. 10, 2022
So far, I'm only on the setting up phase- haven't gone live. But the team has been very helpful- especially on my last chat Era P has been amazing answering all my questions. Looking forward to using this app!
Aug. 6, 2022
I had Josephine help me via chat...she was phenomenal. She took over and helped me achieve everything I needed to get my rewards program to perfection. I am so thankful for her help and guidance in all matters. She was so kind and really listened to what I was wanting. I highly recommend Yotpo for your rewards needs. Its such a wonderful program to use.
Aug. 2, 2022
Just downloaded this app tonight and immediately wanted to know if I could give points to the customers who had been shopping since my site opened. I also wanted to know if I could change the position of the "rewards" tab on my website. So I sent a chat at 1:45AM and immediately got a response from Rachel A. She was EXTREMELY helpful! She knew immediately how to solve each question I had, and even gave me more information for the future. There was no waiting time. I am beyond impressed! Thank you for helping me out in the middle of the night Rachel!
July 29, 2022
I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.
July 29, 2022
I had an issue with the referral code not pulling across to ReCharge correctly. Having contacted support, I was assigned Jerrah and he looked into the issue comprehensively. Sending back screenshots of his work and being on hand to answer any further queries until I was happy. Very pleased with the resolution and customer support.
July 23, 2022
The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.
July 22, 2022
I like that a rewards page is available for the free plan. Everything seems easy to use and chat support was very helpful in installing the page and widgets on my site.
July 21, 2022
the chat support for this app is fast, efficient and friendly! And the app itself is very intuitive to use. Highly recommend it!
July 20, 2022
I was helped with all my issues regardless of the time it took to resolve them. The agents were helpful and courteous and gave me everything I needed. Thank you so much. I appreciate you!