Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
Sept. 7, 2022
App works great and every time I've used their chat function for support they have been very helpful. Shout out to Jiemer John :) Reymond from Support was just as helpful - every time I contact them they are very informed and polite!
July 19, 2022
I had some issues with programming but the agent was knowledgeable and responsive in showing me how to make the corrections.
July 18, 2022
Easy to set-up! Great customer service when I had questions about setting up the loyalty program. I really appreciate their assistance and look forward to offering a new rewards program to my customers.
July 14, 2022
The app works great, and is pretty easy to use and set up, I've reach out to the support and they helped me in no time, very useful and very quickly. Thank you Joseph!!!
July 12, 2022
great customer service! i am setting up the rewards program and had several questions, quick and efficient responses. thank you!
July 12, 2022
Reymond C was so helpful today with troubleshooting an error a user was experiencing. The support was so fast and he walked me through the solution step by step. Thanks Yotpo!
July 8, 2022
This app is great to create customer engagement and retention. It works very well and is easy to set up. Every time we needed help with this app or any of the others by Yotpo the team has been very helpful, super knowledgeable and fast to respond. We dealt with Joseph for some issues setting up and he was very accurate, helpful and fast to take care of it. Highly recommend!
July 6, 2022
The team at Yotpo are always very helpful and both our account manager Nadav and Rachel at the support team have been great. The app is intuitive, but when we need that extra support it is always on hand. We can't wait for our customers to use the Rewards and Referral Program. Thanks!
July 3, 2022
I love it so far! it was super easy to set up and customize to my brand. i had difficulty adding the rewards page to my website but i contacted support and it was done within 5 minutes of me reaching out to them. Jiemer John P helped me and he was super nice and efficient!
June 29, 2022
I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!
June 28, 2022
The app is ok. Not as user-friendly as others. Hands down the worst support of any app I have ever used on Shopify. Screenshots are not enough, they want videos. Which a lot of office computers won't support. Can't answer simple questions. Typically they try and send you back to Shopify.
June 24, 2022
I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.
June 22, 2022
I was setting up my Loyalty page and was experiencing some issues, I went to the support chat and was connected with Reymond C. who was amazing at getting my page up and running, quickly and easily! Having this type of support is critical to running a small business when you are doing EVERYTHING, they were a life saver, thank you!
June 22, 2022
Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria is super helpful for any support we need.
June 16, 2022
The app looks really great on the website and I had a few questions while setting everything up so I went to the service chat to get some help with setup on the site.
June 15, 2022
Bin zufrieden. Gibt viele Design möglichkeiten und macht Spaß zu arbeiten. Auch guter Support bin echt zufrieden
June 15, 2022
I Was able to set the entire app up. I got a little confused with integrating it with my shop but Jerrah helped me get it straightens out.
June 14, 2022
I am new to this app and am hopeful it can be another tool in the ecomm battlefield. So far the customer service has been amazing, however, I haven't really seen too many customers engage with it yet. Time will tell, but like the interface and ease of use / setting up for sure.
June 14, 2022
Great customer service! Maria D was so helpful! Super user friendly app. Quick and fast response time and great account managers.