Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#579
All reviews
Rating Breakdown
Review RSS Feed
May 25, 2022
Reymond at Yotpo is EXCELLENT at troubleshooting. He makes everything very user friendly. An app can be great, but you still won't get very far without great employees that can troubleshoot. Reymond and the rest of the Yotpo team are great to work with. I would definitely recommend. the Yotpo app.
May 22, 2022
Best product and best customer support. I love the way they handle their customers and the way they deal with issues and questions.
May 19, 2022
Great support and great app! Customers loves it! Yotpo had increase significatly our conversion rate.
May 13, 2022
Yotpo loyalty & rewards has multiple ways to earn points, understandable interface and easy to set up. The customer service is always responsive and patient when I met problems in the process of setting, GREAT APP.
May 10, 2022
5 Stars for Reymond and his Customer Service! He was super helpful in assisting with the installation of our Rewards Page onto our Shopify. Thank you again!
May 4, 2022
Great customer assistance from Jerrah and Rikki- Very fast. Good features and shop integration. i just wish i could change look without upgrading
May 2, 2022
Jerrah M. and Glenn S. was very helpful. They were able to assist me and get my Referral program set up. I really appreciate their time and expertise. Thank you.
May 17, 2022
i didn't need much help but i still reached out customer service, and even though it was passed 11PM EST, they still answered within a second. very nice first impression. thank you Jerrah for assisting me!! Update: JERRAH IS AWESOME!! HELPED ME YET AGAIN, his attitude is awesome and his help is greattttt. am very happy with his service :)))
April 29, 2022
I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.
April 28, 2022
The app works great and I love how much support I receive from their team. Each time I have an issue, they kindly investigate it and it gets solved super fast. I usually work with Fatima, who is absolutely lovely and incredibly helpful. So the overall experience is great! Recommend it!
April 23, 2022
We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, we NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly with shopify, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.
April 21, 2022
Excellent support, I had some problems, more me than the app, I'm not very good with tech stuff. Fatima was amazing, took care of everything.
April 14, 2022
J'ai utilisé cette application pour lancer mon premier programme de fidélité et elle est parfaite ! Tout est personnalisable et l'équipe Yotpo est hyper réactive pour aider à la mise en place.
April 13, 2022
Yotpo is the BEST customer review and loyalty rewards platform. It fits in seamlessly to our shopify app, and the customer service is amazing. Thank you Jospeh C.
April 13, 2022
J'ai installé l'application pour proposer un programme de parrainage sur mon nouveau site. Je n'arrivais pas à installer correctement la reward page sur ma boutique et Fatima L. a été très compréhensive et a réglé mon problème très rapidement. Le support est top !
April 6, 2022
Had an issue at first and their customer service was prompt and helpful in getting my referral program off the ground (Thanks Joseph C!)
April 6, 2022
Yotpo is great! CS perfectly top notch! Era is willingly helpful & knowledgeable! Yotpo is a Keeper!
April 1, 2022
Great App! You can set up a customized loyalty programm in just a few hours. It has a lot of options to customized your rewards and campaigns. Integration is easy and if you struggle with something there is a support which helps you in a couple of hours! Can warmly recommend yotpo!
March 31, 2022
Rachel A., with Yotpo Support, was able to provide a clear and efficient answer for my question. Great job!