Yotpo: Loyalty Rewards Program

Nov. 13, 2023

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results. One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

Nov. 13, 2023

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

Nov. 8, 2023

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

March 16, 2024

Thank you to Jeorge Kenneth V's help and patience regarding our customer having issues with their loyalty points. He was able to walk me though the steps to resolve it and sent me links and screenshots to assist. I had reached out a handful of times and wasn't able to get an answer. I appreciate it, Jeorge!

Nov. 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Nov. 20, 2023

Customer Service is very responsive, but scheduled calls were not delivered, resulting in a lot of wasted time We do not wish to give outside developers access to our shopify admin but despite making this clear the developer insisted on asking for grant access All we want is to get a quick 10 minute walk through to delete yotpo code that is been a few days and many emails back and forth

Jan. 10, 2024

Such a great platform! The customer support team - especially Rilu & Gabriel have been above and beyond! We have been able to get our program set up so quickly and with such ease - wish we had started sooner! Great work to all, thanks again Rilu, Gabrie, and Yotpo!

Oct. 14, 2023

very prompt, very professional and easy to work with

Oct. 3, 2023

Staff is quick to respond to questions! Thank you!

Oct. 2, 2023

So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!

Sept. 28, 2023

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

Sept. 19, 2023

love it

Sept. 5, 2023

Excellent customer service! App definitely helps gain and retain customers.

July 26, 2023

I had a great experience receiving help to set up my rewards page. The representative was nice and very clear and responsive.

July 26, 2023

Very good customer suppor who spent a lot of time going trough setting up that I could probably have found in the user guide !

June 29, 2023

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

June 27, 2023

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

June 24, 2023

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

June 6, 2023

Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!

June 4, 2023

Have been using this app for a fair time now, it works well and has great functionality. The support is also top notch, if you have an issue they will go above and beyond to help sort it out.