Yotpo: Loyalty Rewards Program

Cristina is always so helpful and works so fast!

John B replied quickly ! pro service ------------------------------------------------ John B helped us resolve all our issues. He always responds promptly and keeps us updated with the latest information. Most of the time, problems are solved during the online chat stage without the need to create tickets. We're truly grateful for his support and hope Yotpo treats him well. from Vincent

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

My issues & requests are always dealt with quickly! Thank you Yotpo Support!

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

Stephanie was very helpful.

John B replied quickly and looked into the issue within minutes! Thanks John B

Great help from JOHN B this morning. Thanks for the quick assistance.

JOHN B was very helpful and thoroughly answered my question quickly.

Nikki was amazing, quick to reply and very clear!

JOHN B was very helpful and thoroughly answered my question quickly.

This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes

Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

So far so good

Definitely the issues have not been resolved. After nearly 1 year using the app... Update on the review - it will definitely make you loose money. The interface is so confusing, nothing works properly when you set up a system. I would say the main issue is the difficult to set up/use interface, and customer service that is below standard and very unhelpful. Overall, I would not advise to install this, even if you have a developer.

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition. My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!