Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#604
All reviews
Rating Breakdown
Review RSS Feed
June 11, 2022
I am new to this app and was a bit confused about some things. I reached out to support and Era helped me through any issue I was having (not due to the app but from me just not understanding some areas). Era was amazing and was very swift with responding. Thank you for being great!
June 9, 2022
I used this app to set up our first Loyalty program. The Support team are very helpful and knowledgeable (special mention to Elijah and Aldene for the help with launch and any issues that arose).
June 8, 2022
Loved this app. Chatted in to Yotpo for help on customer account settings and Maria d. was very helpful.
June 8, 2022
The support solved the problem for me, with much patience! great! i will definitly reccommend this app !
June 7, 2022
Excellent customer service to get my app set up for my store. Jiemer actually went the extra mile with its advise and snippets of how to set up my rewards. Very satisfied.
June 2, 2022
Tolle App, toller Support! Sehr geduldig und hilfsbereit. Besonders gut gefällt mir der Page Builder, ist einfach aufzusetzen und sieht gut aus. Auch die Punktehistorie ist klasse und für den Kunden sehr hilfreich!
May 25, 2022
Reymond at Yotpo is EXCELLENT at troubleshooting. He makes everything very user friendly. An app can be great, but you still won't get very far without great employees that can troubleshoot. Reymond and the rest of the Yotpo team are great to work with. I would definitely recommend. the Yotpo app.
May 22, 2022
Best product and best customer support. I love the way they handle their customers and the way they deal with issues and questions.
May 19, 2022
Great support and great app! Customers loves it! Yotpo had increase significatly our conversion rate.
May 13, 2022
Yotpo loyalty & rewards has multiple ways to earn points, understandable interface and easy to set up. The customer service is always responsive and patient when I met problems in the process of setting, GREAT APP.
May 10, 2022
5 Stars for Reymond and his Customer Service! He was super helpful in assisting with the installation of our Rewards Page onto our Shopify. Thank you again!
May 4, 2022
Great customer assistance from Jerrah and Rikki- Very fast. Good features and shop integration. i just wish i could change look without upgrading
May 2, 2022
Jerrah M. and Glenn S. was very helpful. They were able to assist me and get my Referral program set up. I really appreciate their time and expertise. Thank you.
May 17, 2022
i didn't need much help but i still reached out customer service, and even though it was passed 11PM EST, they still answered within a second. very nice first impression. thank you Jerrah for assisting me!! Update: JERRAH IS AWESOME!! HELPED ME YET AGAIN, his attitude is awesome and his help is greattttt. am very happy with his service :)))
April 29, 2022
I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.
April 28, 2022
The app works great and I love how much support I receive from their team. Each time I have an issue, they kindly investigate it and it gets solved super fast. I usually work with Fatima, who is absolutely lovely and incredibly helpful. So the overall experience is great! Recommend it!
April 23, 2022
We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, we NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly with shopify, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.
April 21, 2022
Excellent support, I had some problems, more me than the app, I'm not very good with tech stuff. Fatima was amazing, took care of everything.
April 14, 2022
J'ai utilisé cette application pour lancer mon premier programme de fidélité et elle est parfaite ! Tout est personnalisable et l'équipe Yotpo est hyper réactive pour aider à la mise en place.