Yotpo: Loyalty Rewards Program
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify
Rating
4.7
feedback
917
chart
#937
All reviews
Review RSS Feed
May 31, 2023
Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
May 31, 2023
Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We would never automatically change any settings in the points to dollar ratio or to any settings of your account. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
May 30, 2023
5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
June 7, 2023
We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience！
Thanks for your feedback, we really appreciate it.
May 7, 2023
Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.
Thank you for sharing your thoughts with us!
May 6, 2023
great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend
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May 4, 2023
I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent
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April 19, 2023
I still have to use the app but it seems like a very complete one so far. Awesome customer service helping set it up.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 19, 2023
Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
April 14, 2023
The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.
Thanks for your feedback, we really appreciate it.
March 22, 2023
excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately
We appreciate your feedback, thank you!
March 20, 2023
Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!
Thanks for your feedback, we really appreciate it.
March 14, 2023
We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!
We appreciate your feedback, thank you!
March 13, 2023
Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.
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March 13, 2023
unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.
Thank you for leaving a review — we apologize for the inconveniences. Please know that we're continuously working to improve our pricing and packaging options. We've tried contacting you, but we have not heard back. Reach out to our team for assistance.
March 11, 2023
Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!
Thanks for your feedback, we really appreciate it.
March 11, 2023
The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!
Thank you for sharing your thoughts with us!
March 9, 2023
Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!
We appreciate your feedback, thank you!
March 8, 2023
Working with the Yotpo representative was a great experience. They were accommodating and patient throughout the entire process. We had a coding issue that they could resolve quickly and accurately. Not only did they fix our problem, but they also took the time to educate us on code embedding practices - something we appreciated. They were indeed a pleasure to work with!
Thanks for your feedback, we really appreciate it.
March 8, 2023
This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.
Thank you for sharing your thoughts with us!