Yotpo: Loyalty Rewards Program

I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions. Il est efficace, rapide et très agréable ! Je suis ravie :)

Arven was a great help in fixing the app to load correctly on my page.

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Amazing customer service! Love the app.

This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout. Sweet. I'm excited about how my customers will respond.

Great app. I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away. Would really recommend this app to other e-commerce that would like to start their LTV journey.

They are probably the worst service out there that is quick to take your money but not provide the support for the services. I cancelled this service back in July and they keep on charging me. Charge me again and you will get a lawsuit!

Uninstalled but reviews will not leave!!!

The app has a nice design, looking forward to see if it can help me grow my sales.

They are the best - Customer service is the BEST! I mean when I say best I would give them 10 Stars

Was able to help me out very quickly and efficiently. Thank you!

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results. One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

Thank you to Jeorge Kenneth V's help and patience regarding our customer having issues with their loyalty points. He was able to walk me though the steps to resolve it and sent me links and screenshots to assist. I had reached out a handful of times and wasn't able to get an answer. I appreciate it, Jeorge!

Yoben M was so helpful! I really appreciated the speedy help.

Customer Service is very responsive, but scheduled calls were not delivered, resulting in a lot of wasted time We do not wish to give outside developers access to our shopify admin but despite making this clear the developer insisted on asking for grant access All we want is to get a quick 10 minute walk through to delete yotpo code that is been a few days and many emails back and forth