Yotpo: Loyalty & Rewards

Sept. 23, 2021

Jiemer was very helpful and answered all my questions very quickly! Thank you so much for your constant help, Jiemer!

Sept. 22, 2021

Wonderful customer service! Jiemer helped me carry over our Rewards Page, Refer Page, and update our checkout page when we changed over themes and needed to bring over the functionality. Thank you!!

Sept. 21, 2021

Excellent Customer Service, will recommend using this app to build loyalty with your customers. Absolutely love it.

Sept. 21, 2021

Ann and Sheen were so helpful. They responded to my queries very quickly and easily resolved all my queries. Amazing service, thank you!!

Sept. 21, 2021

Jerrah was super helpful and super quick in responding! Such good customer service, he answered all my questions perfectly and was super nice! :)

Sept. 21, 2021

Thank you very much! Jerrah was very kind to sort the issue, My personal respect and gratitude for your help! Thanks

Sept. 20, 2021

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

Sept. 17, 2021

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)

Jan. 14, 2022

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Sept. 15, 2021

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

Sept. 14, 2021

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

Sept. 7, 2021

I'm using this app to reward my customers. The app works great, there is a lot to customize in this app, also there are different kind of rewards that your customers can redeem and it's great. The support is very swift and accurate, almost immediately after I asked for help, I got it. Gret app, great customer service, recommend this app!

Sept. 6, 2021

It looks really bad on mobile. The tab either covers your top bar so customers cant click the menu button or logo. Or if you put it at the bottom it will cover your add to cart if you have a sticky add to cart available. No other options to play on the side or move it unless you know how to code.

Sept. 5, 2021

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

Sept. 3, 2021

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

Sept. 2, 2021

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

Sept. 1, 2021

chat supporting is super helpful. v fast and v kind thank you for your help, ann! 1.5 days let until holiday

Sept. 1, 2021

My support agent Reymond was super helpful. It was nice chatting with a real expert realtime. He answered all my questions quickly. I am excited to use this app when our site is ready to roll.

Aug. 30, 2021

Great support via the chat function, App seems to be easy to use too, but have only just set it up. Looking forward to seeing the referrals come in!

Aug. 26, 2021

They have very professional customer services. They provide quick response to your questions. Good reward APP!