Yotpo: Loyalty Rewards Program

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!

Have been using this app for a fair time now, it works well and has great functionality. The support is also top notch, if you have an issue they will go above and beyond to help sort it out.

Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!

Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.

5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!

We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience！

Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.

great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend

I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent

I still have to use the app but it seems like a very complete one so far. Awesome customer service helping set it up.

Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately

Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.

unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!