All reviews

Rating Breakdown

  • 5
    84% (772 ratings)
  • 4
    8% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (908)
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5 / 5 Share

Jan. 2, 2023

Amazing customer service and app support! Chat feature was fast and helpful, we solve problems fast. Very satisfied.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

amazing customer service. i used the chat feature and it was fast and helpful. the rep was extremely nice and took the time to help me solve my issue.

Using app

1 day

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

The Yotpo team is hands down the best of the best when it comes to both the platform & the people! We have loved have all of our customer experience & loyalty features all in one place. We work with the best account managers, and the support team is just as great. Our experience has been superb and we are excited to continue using Yotpo!

Using app

Over 1 year

Total reviews

12

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

Yotpo has a great support team. Jiemer John P was very knowledgable and helpful. He helped me resolve some issues quickly.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 12, 2022

As always Yotpo excels at service. Rilu was patient and very helpful in pointing me in the right direction to resolve my issue.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I needed some assistance with adding a code to my website and Erwin John C answered my chat and helped me with efficiency. Thanks.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

App is exactly what a growing site is looking for in customer interaction. I had their customer service walk me through how to install the code on my site myself! It was quick and easy, and I'm excited to put it to use.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2022

Leonard G - helped me so quick! Fixed a site issue so soon! I needed help in putting a code in our Shopify file and he did it for us.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Very easy to use and easy to create segments and run different reports. Chat support, specifically Jose Carlo T, was very helpful in explaining different data points for me and created a segment for me tor return to to pull the information I was looking for.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Leonard helped me get my rewards page up, code implemented on my site, added to my navigation. He saved me a TON of time trying to figure it out myself. I love giving business to a company that has stellar customer service!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

Leonard G was a huge help. I reached out to get some help with a BFCW campaign we are running, and he was able to answer all my questions and resolve the issue I was running into. Thank you!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

Yopto offers amazing support and is always willing to go the extra step to make sure things are completed! Extra thanks to Edilyn B. for all her support and assistance - we so appreciate your assistance.

Using app

About 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 8, 2022

Erwin John was super helpful! Great tech support! Will refer more customers to try this app. Amazing customer service!

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 7, 2022

Erwin helped me a lot. I asked him about "recaptcha" button with Newsletter sign up and he replied very quickly!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 2, 2022

The customer service I was received from Josephine B. was immensely helpful during in the the installation process

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Pretty easy to use - I am VERY bad at website technology and coding and all of that, so it's great that everything is pretty much set up and done for you and you can just go in and tweak it. Customer service has been helpful to my questions

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

I love this app and so do my customers. It's a great way to reward customers for being loyal and repeat customers. It's simple to set up and customer service is great if you need help. The free version offers A LOT!

Using app

About 3 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Oct. 13, 2022

I had the best experience working with Rowell via chat support. Patient, understanding and fixed my concerns in a very timely manner. I appreciate the empathy and understanding. Truly above and beyond!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Rowell was a great help and clearly communicated during my help session. Yotpo has been a fantastic company to work with over the years.

Using app

Over 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 12, 2022

Maria was very helpful and patient in helping me with my enquiry. was able to resolve my issue very quickly!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0