Yotpo: Loyalty & Rewards

Oct. 5, 2021

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.

Oct. 4, 2021

Yotpo support has been very helpful in getting our programs set up and customized the way we want. They are easy to reach and always have the right solutions for us when we need them. Thanks, Yotpo!

Oct. 4, 2021

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.

Oct. 4, 2021

Jerrah has been amazing help integrating from a different app. Excellent customer service, would recommend!

Sept. 29, 2021

Just started using this app and trying out the free version. So far so good! Ritchie from customer service was helpful and friendly.

Sept. 28, 2021

Chris was super helpful in correcting a processing error on our end. He understood what I needed done and was quick to resolve the issue. Thanks, Chris!

Sept. 23, 2021

Jiemer was very helpful and answered all my questions very quickly! Thank you so much for your constant help, Jiemer!

Sept. 22, 2021

Wonderful customer service! Jiemer helped me carry over our Rewards Page, Refer Page, and update our checkout page when we changed over themes and needed to bring over the functionality. Thank you!!

Sept. 21, 2021

Excellent Customer Service, will recommend using this app to build loyalty with your customers. Absolutely love it.

Sept. 21, 2021

Ann and Sheen were so helpful. They responded to my queries very quickly and easily resolved all my queries. Amazing service, thank you!!

Sept. 21, 2021

Jerrah was super helpful and super quick in responding! Such good customer service, he answered all my questions perfectly and was super nice! :)

Sept. 21, 2021

Thank you very much! Jerrah was very kind to sort the issue, My personal respect and gratitude for your help! Thanks

Sept. 20, 2021

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

Sept. 17, 2021

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)

Jan. 14, 2022

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Sept. 15, 2021

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

Sept. 14, 2021

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

Sept. 7, 2021

I'm using this app to reward my customers. The app works great, there is a lot to customize in this app, also there are different kind of rewards that your customers can redeem and it's great. The support is very swift and accurate, almost immediately after I asked for help, I got it. Gret app, great customer service, recommend this app!

Sept. 6, 2021

It looks really bad on mobile. The tab either covers your top bar so customers cant click the menu button or logo. Or if you put it at the bottom it will cover your add to cart if you have a sticky add to cart available. No other options to play on the side or move it unless you know how to code.

Sept. 5, 2021

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.