Yotpo: Loyalty Rewards Program
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify
Rating
4.7
feedback
916
chart
#1,152
All reviews
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Aug. 10, 2022
So far, I'm only on the setting up phase- haven't gone live. But the team has been very helpful- especially on my last chat Era P has been amazing answering all my questions. Looking forward to using this app!
Aug. 6, 2022
I had Josephine help me via chat...she was phenomenal. She took over and helped me achieve everything I needed to get my rewards program to perfection. I am so thankful for her help and guidance in all matters. She was so kind and really listened to what I was wanting. I highly recommend Yotpo for your rewards needs. Its such a wonderful program to use.
July 29, 2022
I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.
July 29, 2022
I had an issue with the referral code not pulling across to ReCharge correctly. Having contacted support, I was assigned Jerrah and he looked into the issue comprehensively. Sending back screenshots of his work and being on hand to answer any further queries until I was happy. Very pleased with the resolution and customer support.
March 18, 2025
I've been with Yotpo for the last 2-3 years and one thing that would make me never switch to their subscriptions and fill product suite is the lack of customer service. Of course everyone is using AI bots now, but their email reps have no sense of urgency in fixing tech issues (such as customers unable to claim their rewards). There is a serious tech issue going on where multiple customers are getting the "don't have enough points for that" message when they clearly have over enough points to claim the rewards they would like. And these are very loyal customers which has created a frustrating situation for customer service having to wait for customer service reps at Yotpo to get back to them. For this reason, we will more than likely transition to another rewards platform over the next few months.
July 21, 2022
the chat support for this app is fast, efficient and friendly! And the app itself is very intuitive to use. Highly recommend it!
July 20, 2022
I was helped with all my issues regardless of the time it took to resolve them. The agents were helpful and courteous and gave me everything I needed. Thank you so much. I appreciate you!
Sept. 7, 2022
App works great and every time I've used their chat function for support they have been very helpful. Shout out to Jiemer John :) Reymond from Support was just as helpful - every time I contact them they are very informed and polite!
July 19, 2022
I had some issues with programming but the agent was knowledgeable and responsive in showing me how to make the corrections.
July 12, 2022
great customer service! i am setting up the rewards program and had several questions, quick and efficient responses. thank you!
July 12, 2022
Reymond C was so helpful today with troubleshooting an error a user was experiencing. The support was so fast and he walked me through the solution step by step. Thanks Yotpo!
July 8, 2022
This app is great to create customer engagement and retention. It works very well and is easy to set up. Every time we needed help with this app or any of the others by Yotpo the team has been very helpful, super knowledgeable and fast to respond. We dealt with Joseph for some issues setting up and he was very accurate, helpful and fast to take care of it. Highly recommend!
July 6, 2022
The team at Yotpo are always very helpful and both our account manager Nadav and Rachel at the support team have been great. The app is intuitive, but when we need that extra support it is always on hand. We can't wait for our customers to use the Rewards and Referral Program. Thanks!
July 3, 2022
I love it so far! it was super easy to set up and customize to my brand. i had difficulty adding the rewards page to my website but i contacted support and it was done within 5 minutes of me reaching out to them. Jiemer John P helped me and he was super nice and efficient!
June 29, 2022
I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!
June 24, 2022
I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.
June 22, 2022
I was setting up my Loyalty page and was experiencing some issues, I went to the support chat and was connected with Reymond C. who was amazing at getting my page up and running, quickly and easily! Having this type of support is critical to running a small business when you are doing EVERYTHING, they were a life saver, thank you!
Aug. 4, 2025
Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria and Maritel are super helpful for any support we need.
June 14, 2022
Great customer service! Maria D was so helpful! Super user friendly app. Quick and fast response time and great account managers.