Yotpo: Loyalty & Rewards

Sept. 3, 2021

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

Sept. 2, 2021

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

Sept. 1, 2021

chat supporting is super helpful. v fast and v kind thank you for your help, ann! 1.5 days let until holiday

Sept. 1, 2021

My support agent Reymond was super helpful. It was nice chatting with a real expert realtime. He answered all my questions quickly. I am excited to use this app when our site is ready to roll.

Aug. 30, 2021

Great support via the chat function, App seems to be easy to use too, but have only just set it up. Looking forward to seeing the referrals come in!

Aug. 26, 2021

They have very professional customer services. They provide quick response to your questions. Good reward APP!

Dec. 8, 2021

Nice customer services with quick response, the app supported a lot of function without paying it, great tools for beginners. I have encountered some difficulties during my usage, the customer service associate Ritchie helped me with back coding and solved the problem eventually, they are very attentive to users and I think it worths the money to pay for the service they provided.

Aug. 26, 2021

AMAZING APP! Customer support is super helpful! Love this app so much! One of the most helpful apps!

Aug. 26, 2021

It's a really great app, I just love that it lets me customize everything that I need and how I need it to be! The support is really amazing, Jerrah helped really quick, he was swift and precise on what I needed to achieve. Really good app and support!

Aug. 26, 2021

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

Aug. 25, 2021

Eric from customer service was very helpful and very patient with me! His service was great. Thanks!

Aug. 25, 2021

Great app with lots of functionality. Also amazing customer support from Jerrah - really helpful! I definitely recommend this to anyone looking for an easy referral setup.

Aug. 24, 2021

super fast and helpful on chat regarding some questions i had about point balance and the emails triggered by klaviyo

Aug. 23, 2021

I spoke through the loyalty program Chat, I started with a question that was the one that I most urgently needed to solve, but after solving it I began to ask other things. Since it was very near to launch, I needed quick and accurate answers. I managed to solve all my doubts without problem thanks to Jiemer, who, with good disposition, was talking to me for around 3 hours, even at lunchtime and solved all my doubts. Unbelievably good service.

Aug. 21, 2021

Amazing customer service and amazing app. I love how the app just rewards the customers for everything they do. It also keeps the engaged and coming back for more!

Aug. 18, 2021

The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.

Aug. 11, 2021

Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.

Aug. 4, 2021

They are great, especially the customer support Jerrah is awesome We're on the gold plan, and there're quite some details required clarification along set up, the customer support is certainly the biggest help! Hope all the detail difficulties and possible improvement we've put up will be updated in the coming version soon

Aug. 4, 2021

Very nice app and perfect support. Thank you Jerrah for your help and your time. I highly recommend

July 28, 2021

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.