Yotpo: Loyalty & Rewards

July 8, 2021

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

June 29, 2021

I wasted more than 8 hours of my life trying to get this to work only to give up and try something else. In the end, I realized that the only way to make this integrate in a way that isn't horrible, is to have the premium plan. The gold is $249/mo... and when I asked sales what the premium plan cost I never got a response. If you are an enterprise brand with a developer team, I'm sure Yotpo works great. All the big brands use it. If you are a website team of 1... stay far far away.

June 29, 2021

The system works like a charm. Easy setup. Customer service also helpful when we have questions pertaining to setup or customer issues.

June 24, 2021

HORRIBLE SERVICE and SCAM! They are like scammy MLM companies that tie you into a long-term contract, and never provides a good service. 1. No different than any other $200/month loyalty apps. When we signed up, they offered their overly expensive service that will be including many options to earn points. That's why we switched from Smile io. Out of 12 ways to earn points that they said will be working, 8 of them don't work. So I don't even understand why we have a loyalty system that charges $3k a month if they can't even provide $50 app quality service? 2. CSM doesn't answer emails before 3 days and never answers questions before you ask 2 times. When I reached out to change the CSM, they said "NOOO, she is the best". So far, everything I ask that offered us when they were selling is not possible. When we asked if we can do some features, it was possible when they sold us, then my rep said it's not possible. Then after giving example and reminding their initial conversation, she said it's possible with an upcharge. Hmm, what? 3. System has so many glitches, that we signed the agreement 3 months ago and our reward system didn't even launch yet because of the issues that keep popping up out of nowhere. We paid for that 3 months and no service yet that we can use. 4. Their support line is completely clueless. You will never be able to get help. WOULD NOT RECOMMEND ANYONE. Save yourself money and use any other app on Shopify that doesn't tie you into years of contract and charge you thousands of dollars for a non-working app.

June 15, 2021

Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product

June 14, 2021

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)

June 11, 2021

Great app and great service. Very quick and helpful. Chat was very clear and helped us well. Would really recommend

Oct. 6, 2021

This is my second Yotpo integration across two different brands. The chat support has made this experience WAY better. Update: If you get a chance to work with Justin in Customer Support you're very fortunate. He solved multiple issues for me quicker than any other means including my CSM. Great guy, super smart, and excellent service. Reduced my setup stress by 10x

June 3, 2021

Great app and amazing customer service. Super helpful. 5 stars!! Would highly recommend to everyone

June 2, 2021

Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!

Jan. 25, 2022

my customers love the rewards program so much and raymond was so helpful and fast! love it! thank you yotpo!

May 25, 2021

Yotpo make awesome apps and the customer service is some of the best I have experienced. One of their support staff was even helping me out over the weekend outside of his shift. Highly recommend both the Reviews and Loyalty programs from Yotpo!

May 23, 2021

Just checked with our team and you have the best credentials... as we'll set up the app for a Spanish-spoken market (Peru), do you have support in Spanish too?

May 20, 2021

I have a trouble with an account of a customer, and Jerrah helped me to fix it, explanations were clear, and Jerrah was really reactive. One of my best customer service experience! THANK YOU

May 19, 2021

I've had two agents help me, Jerrah and one other person. Very beneficial thanks. They were able to help with the module popup, links and other questions I had

May 13, 2021

super helpful and friendly chat support! hopeful that the app will help me gain customers and loyalty!

May 12, 2021

Super helpful, thank you for everything Jerrah! Take it easy my friend! Time to go on vacation and drink a mimosa!

May 7, 2021

Great Customer support! Thanks Ritchie for answering all of my concers. Thank you! Download this app now!

May 4, 2021

Thank you to JV who always helps me combine/transfer different customer accounts! They go above and beyond :)

April 27, 2021

Our customers love the Rewards Program and the online support is fantastic. Thank you Jerrah for the help!