Yotpo: Loyalty Rewards Program

Aug. 13, 2025

Thank you Nyle M. for your awesome help and your patience! Every question got an answer here and the solution is most time easy. Really one of the fastest support team that I ever experienced!

Sept. 18, 2022

Thanks Josephine. Appreciate your help!! The customer service is GREAT and spends a lot of time helping me solve the problem.

Sept. 16, 2022

Yotpo and Angelo in specific have been amazing and a real pleasure to work with. They are always prompt in response and have helped me countless amounts of times with troubles I was running into. Great great company to work with.

Sept. 12, 2022

Angelo is great! He was great customer service and was very hands-on regarding getting our program set up.

Sept. 12, 2022

The overall experience with the Yotpo app is great. Easy to use, and the dashboard is simple. I also want to shout out to Yotpo's customer service team. I have reached out to the team multiple times for help, and their agent's response to the chat was pretty fast. Their team makes me feel like my question is being well taken care of because the team is willing to spend time investigating the issue.

Feb. 6, 2025

Jeff Q was awesome just now to help me to make some changes and to check that my referal program was working properly.

Aug. 31, 2022

I had a question about referral analytics and the customer service was very fast, Alvis C was great

Aug. 19, 2022

Really thank you so much for the help of Alvis C. The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.

Aug. 14, 2022

GREAT APP! The experience after purchase is incredible! Jerrah M went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!

Aug. 11, 2022

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

Aug. 10, 2022

So far, I'm only on the setting up phase- haven't gone live. But the team has been very helpful- especially on my last chat Era P has been amazing answering all my questions. Looking forward to using this app!

Aug. 6, 2022

I had Josephine help me via chat...she was phenomenal. She took over and helped me achieve everything I needed to get my rewards program to perfection. I am so thankful for her help and guidance in all matters. She was so kind and really listened to what I was wanting. I highly recommend Yotpo for your rewards needs. Its such a wonderful program to use.

July 29, 2022

I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.

July 29, 2022

I had an issue with the referral code not pulling across to ReCharge correctly. Having contacted support, I was assigned Jerrah and he looked into the issue comprehensively. Sending back screenshots of his work and being on hand to answer any further queries until I was happy. Very pleased with the resolution and customer support.

March 18, 2025

I've been with Yotpo for the last 2-3 years and one thing that would make me never switch to their subscriptions and fill product suite is the lack of customer service. Of course everyone is using AI bots now, but their email reps have no sense of urgency in fixing tech issues (such as customers unable to claim their rewards). There is a serious tech issue going on where multiple customers are getting the "don't have enough points for that" message when they clearly have over enough points to claim the rewards they would like. And these are very loyal customers which has created a frustrating situation for customer service having to wait for customer service reps at Yotpo to get back to them. For this reason, we will more than likely transition to another rewards platform over the next few months.

July 21, 2022

the chat support for this app is fast, efficient and friendly! And the app itself is very intuitive to use. Highly recommend it!

July 20, 2022

I was helped with all my issues regardless of the time it took to resolve them. The agents were helpful and courteous and gave me everything I needed. Thank you so much. I appreciate you!

Sept. 7, 2022

App works great and every time I've used their chat function for support they have been very helpful. Shout out to Jiemer John :) Reymond from Support was just as helpful - every time I contact them they are very informed and polite!

July 19, 2022

I had some issues with programming but the agent was knowledgeable and responsive in showing me how to make the corrections.

July 12, 2022

great customer service! i am setting up the rewards program and had several questions, quick and efficient responses. thank you!