Yotpo: Loyalty Rewards Program

July 12, 2022

Reymond C was so helpful today with troubleshooting an error a user was experiencing. The support was so fast and he walked me through the solution step by step. Thanks Yotpo!

July 8, 2022

This app is great to create customer engagement and retention. It works very well and is easy to set up. Every time we needed help with this app or any of the others by Yotpo the team has been very helpful, super knowledgeable and fast to respond. We dealt with Joseph for some issues setting up and he was very accurate, helpful and fast to take care of it. Highly recommend!

July 6, 2022

The team at Yotpo are always very helpful and both our account manager Nadav and Rachel at the support team have been great. The app is intuitive, but when we need that extra support it is always on hand. We can't wait for our customers to use the Rewards and Referral Program. Thanks!

July 3, 2022

I love it so far! it was super easy to set up and customize to my brand. i had difficulty adding the rewards page to my website but i contacted support and it was done within 5 minutes of me reaching out to them. Jiemer John P helped me and he was super nice and efficient!

June 29, 2022

I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!

June 24, 2022

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

June 22, 2022

I was setting up my Loyalty page and was experiencing some issues, I went to the support chat and was connected with Reymond C. who was amazing at getting my page up and running, quickly and easily! Having this type of support is critical to running a small business when you are doing EVERYTHING, they were a life saver, thank you!

Aug. 4, 2025

Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria and Maritel are super helpful for any support we need.

June 14, 2022

I am new to this app and am hopeful it can be another tool in the ecomm battlefield. So far the customer service has been amazing, however, I haven't really seen too many customers engage with it yet. Time will tell, but like the interface and ease of use / setting up for sure.

June 14, 2022

Great customer service! Maria D was so helpful! Super user friendly app. Quick and fast response time and great account managers.

June 13, 2022

Great Customer Service! Rachel A was able to answer my questions and point me to exactly what I was looking for in the app.

June 9, 2022

I used this app to set up our first Loyalty program. The Support team are very helpful and knowledgeable (special mention to Elijah and Aldene for the help with launch and any issues that arose).

June 8, 2022

Loved this app. Chatted in to Yotpo for help on customer account settings and Maria d. was very helpful.

June 7, 2022

Excellent customer service to get my app set up for my store. Jiemer actually went the extra mile with its advise and snippets of how to set up my rewards. Very satisfied.

May 19, 2022

Great support and great app! Customers loves it! Yotpo had increase significatly our conversion rate.

May 13, 2022

Yotpo loyalty & rewards has multiple ways to earn points, understandable interface and easy to set up. The customer service is always responsive and patient when I met problems in the process of setting, GREAT APP.

May 10, 2022

5 Stars for Reymond and his Customer Service! He was super helpful in assisting with the installation of our Rewards Page onto our Shopify. Thank you again!

April 29, 2022

I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.

April 28, 2022

The app works great and I love how much support I receive from their team. Each time I have an issue, they kindly investigate it and it gets solved super fast. I usually work with Fatima, who is absolutely lovely and incredibly helpful. So the overall experience is great! Recommend it!

April 21, 2022

Excellent support, I had some problems, more me than the app, I'm not very good with tech stuff. Fatima was amazing, took care of everything.