Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,554
chart
#574
All reviews
Rating Breakdown
Review RSS Feed
March 27, 2021
This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!
March 26, 2021
It's disappointing that this app doesn't work with Omisend. Cannot do much with customizing triggered emails. It seems that Yotpo doesn't pay any attention to their design/UI, from email layout to dashboard, all look very unprofessional. If comparing to Smile.io, Yotpo is still far behind. Just that, Yotpo is more affordable for small businesses.
March 24, 2021
Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!
March 24, 2021
Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!
March 23, 2021
Very helpful support team! Just ironed out a few kinks that I think will make this program that much more successful.
March 23, 2021
This app is really easy to set up. It looks really nice on my store. Customer service is also excellent. I am sure my customers will love the program.
March 19, 2021
Customer service Reymond is super helpful, supporting me in all the questions that I had during setting up steps, thank you !
March 19, 2021
The customer service is wonderful. I spoke to Ritchie each time and he was always extremely helpful and kind. The app is user friendly and serves its purpose and the customer service is stellar!
March 18, 2021
Had a question , support was awesome ! LOVE THE APP! highly recommended app for e-commerce store!!!!
March 18, 2021
Really great app to increase the CLV and AOV. Also helps with refferals. Great support team. Great Great Great.
Nov. 23, 2022
Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!
Feb. 28, 2021
I love the features the app offers. It took a lot of effort to set up the program but I think the number of features it offers is worth the price. One star is for their nonexistent customer service. The app itself works but the analytics don't work. All dashboard shows zero even though we have customers redeeming. We tried to reach them multiple times and no response.
Feb. 23, 2021
I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.
Feb. 10, 2021
Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.
Jan. 28, 2021
We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)
Dec. 18, 2020
Be aware: If you aren't willing to go for a paid plan and you have customers who already did purchase, is not a good choise! The list of the clients is populating in days AND you cannot add manually point to the existing customers and you will receive daily replies from the support team like "I have been told tomorrow should work". Also, if you use a different language than EN you will have like 1 full day to work, and everything is very confusing...nothing to do with 2020. Even though I don't go for lower stars because the APP is still providing a lot of features and is a lot customizable but sometimes 1st you need to think about the customers who already invested trust in your store!!! Those have been said, If you are going for a paid plan is a very good APP, if not I truly recommend you to look around!
Nov. 25, 2020
Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!
Thank you for taking the time to leave a review. Happy to hear we were able to help you set up and that everything is running smoothly!
Nov. 11, 2020
Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au
Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.
Nov. 3, 2020
I had a problem with the setup, used the customer service and it was fast, fulfilling and excellent!
Thank you for leaving a review. We're happy to hear our customer service is up to your standards!
Oct. 29, 2020
The support is very responsive! We haven't launched yet, but Kerby Macedonn was very patient and helpful with questions I had so far :)