Yotpo: Loyalty Rewards Program

Nov. 12, 2021

Thankful for the quick response from customer service! Jiemer was helpful with all of my questions.

Nov. 12, 2021

Yotpo/Swell have built a very robust app with a good support team. Each member has been knowledgeable and helpful. Even had to customize some javascript on my checkout to accommodate my users and Jiemer helped me build new javascript making the process painless!

Nov. 11, 2021

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Nov. 17, 2021

Had some start problems, but then we got some great help from support and now the app works like a charm!

Sept. 27, 2024

Gabriel S. was very helping in explaining some of our reward issues that needed resolve.

Nov. 19, 2021

Onboarding process is never-ending. "dedicated customer success manager" is a scam, she is not available and does not know the system well enough to assist. Support is not supportive at all and the overall attitude feels like somebody's doing a favour and not like a service for an app that costs a fortune. Very disappointed.

Oct. 26, 2021

great app, our customers love it. The customer service is fantastic, particularly John Jiemer, he was super helpful. Highly recommend

Oct. 25, 2021

Jerrah in customer service was great - patient and resolved my issue. This app is highly functional.

Oct. 20, 2021

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Oct. 15, 2021

Glenn did a great job in helping me understand why a customer did not receive their rewards points. He went in-depth and provided excellent visuals in order for me to get a better understanding. He was patient and nice. I liked how quickly my issue was addressed and resolved. Overall it was a great experience with the chat!

Oct. 15, 2021

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

Oct. 13, 2021

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!

Oct. 12, 2021

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

Oct. 8, 2021

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Oct. 8, 2021

Great support! they provided really useful information for me. Recommend for everyone who wants to install the loyalty program.

Oct. 7, 2021

Our customers LOVE our Rewards Program! Maria did an awesome job of explaining a few areas within the program that we needed help with!

Oct. 6, 2021

Ritchie was a great help customizing the look and appearance of my referral from a popup to a tab. He even created-a-step by step video giving examples and showing exactly what I was hoping to achieve. Great app and customer service. Highly recommend!

Oct. 5, 2021

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.

Oct. 4, 2021

Yotpo support has been very helpful in getting our programs set up and customized the way we want. They are easy to reach and always have the right solutions for us when we need them. Thanks, Yotpo!

Oct. 4, 2021

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.