Yotpo: Loyalty Rewards Program

very happy with the app, had a little difficulties on putting the rewards-page on the website, but thanks to the support of chris via chat, it was fixed in no time ! now active and very curious how the loyalty-rewards will please the clients :-)

Great and fast customer service today who helped me to fix a small detail on log in issue. Thank you!

The app has been great to use! What's better is the customer support - Ritchie M is a rockstar and has been so helpful anytime I've had questions! Would definitely recommend using this for your rewards program.

Nice app. Robust performance dashboards. I had a question about a reporting function. Customer chat was quick and engaged. Jiemer was helpful. The exact function I asked for wasn't available however Jiemer helped point me towards another feature that also addressed my question.

Maria and Jiemer are STARS. They helped me with my issues in a timely manner and provided exactly what I needed. Great work team!

I received the best support I've ever received from any company thanks to Ritchie M. I've never used the chat widget for complex questions but Ritchie could handle everything I asked and to top it off, I learnt so much that I'm definitely keeping L&R in my tech stack. Huge asset to Yotpo, well done and keep up the great support!

I was confused as to why when I and a customer clicked her referral link, it was stating that I wasn't eligible for the discount. Thanks to Maria D. explaining that it was due to the IP address already being captured previously or the person has already made an order on my website. Thanks again for your help Maria.

I've had nothing but a great experience with the team at Yotpo. They are always willing to assist us and give us a step-by-step process of how to fix our issues. The screenshots they provide are super helpful. Jiemer John helped me recently and was kind enough to answer my follow-up questions after resolving initial my issue.

Thankful for the quick response from customer service! Jiemer was helpful with all of my questions.

Yotpo/Swell have built a very robust app with a good support team. Each member has been knowledgeable and helpful. Even had to customize some javascript on my checkout to accommodate my users and Jiemer helped me build new javascript making the process painless!

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Had some start problems, but then we got some great help from support and now the app works like a charm!

Gabriel S. was very helping in explaining some of our reward issues that needed resolve.

Onboarding process is never-ending. "dedicated customer success manager" is a scam, she is not available and does not know the system well enough to assist. Support is not supportive at all and the overall attitude feels like somebody's doing a favour and not like a service for an app that costs a fortune. Very disappointed.

great app, our customers love it. The customer service is fantastic, particularly John Jiemer, he was super helpful. Highly recommend

Jerrah in customer service was great - patient and resolved my issue. This app is highly functional.

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Glenn did a great job in helping me understand why a customer did not receive their rewards points. He went in-depth and provided excellent visuals in order for me to get a better understanding. He was patient and nice. I liked how quickly my issue was addressed and resolved. Overall it was a great experience with the chat!

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!