Yotpo: Loyalty & Rewards

Jan. 28, 2021

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

Dec. 18, 2020

Be aware: If you aren't willing to go for a paid plan and you have customers who already did purchase, is not a good choise! The list of the clients is populating in days AND you cannot add manually point to the existing customers and you will receive daily replies from the support team like "I have been told tomorrow should work". Also, if you use a different language than EN you will have like 1 full day to work, and everything is very confusing...nothing to do with 2020. Even though I don't go for lower stars because the APP is still providing a lot of features and is a lot customizable but sometimes 1st you need to think about the customers who already invested trust in your store!!! Those have been said, If you are going for a paid plan is a very good APP, if not I truly recommend you to look around!

Nov. 25, 2020

Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!

Nov. 11, 2020

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

Nov. 3, 2020

I had a problem with the setup, used the customer service and it was fast, fulfilling and excellent!

Oct. 29, 2020

The support is very responsive! We haven't launched yet, but Kerby Macedonn was very patient and helpful with questions I had so far :)

Oct. 22, 2020

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

Oct. 5, 2020

The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto

Oct. 2, 2020

I spoke to Kerby in the set up and she has been super helpful. We haven't launched yet but we are excited to get started. Ian

Sept. 27, 2020

We shortlisted this app along with another one in terms of what we needed. We paid for the first month despite having no Free Trial because it seemed to have more customizable options to do what we wanted. Their dashboard is raw, no attention to design or UI, however it was appealing due to the amount of available filters and choices. However after 1 week of trying to set this up the way we wanted, we ended up uninstalling entirely. Money is not a problem, if things work well. Things didn't work while we followed their instructions (guides) to the letter. Their server requests were returning Error 500.. And the Support is HORRIBLE, practically never online on the live chat and they take days to reply to a ticket. The only timely thing about their support is their automated emails when they ask "How did you find our support?". No money is worth the trouble of waiting and waiting (48-72hrs - while you're paying!), not even getting a confirmation that someone opened your email and they're working on a solution for you. No clue how this company has such a high rating with such a lousy support.

Sept. 17, 2020

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Sept. 16, 2020

Excellent customer service. I'm just starting but the app looks really promising. It'd be great if the Earn Rewards button would be customisable.

Sept. 9, 2020

Great app, we have the silver plan. I would love a bit more customisation capabilities but for the price and level of service I think it is amazing value. Kerby is a star!

Sept. 2, 2020

We really tried our best to make this app work, but the customer service was not helpful at all. It is one of the worst customer service experiences we've ever had with an app on Shopify.

Sept. 1, 2020

I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !

Aug. 21, 2020

Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.

Aug. 7, 2020

Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.

Aug. 7, 2020

So far the features work great no issues with the free version, I needed help today and the help I received was fast and accurate with no additional follow up needed.

July 31, 2020

This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.

July 27, 2020

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!