All reviews

Rating Breakdown

  • 5
    83% (2,132 ratings)
  • 4
    12% (305 ratings)
  • 3
    2% (57 ratings)
  • 2
    1% (21 ratings)
  • 1
    3% (65 ratings)
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5 / 5 Share

July 17, 2020

This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 16, 2020

Great support from Rogelio in the live chat! Now I am able to explore all the features the silver plan has to offer. First look of the program and its functions is great!

Store

MUSKL

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2020

I appreciate all the help I recieved today from Rogelio. He was very helpful and im excited about adding this feature to my store

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2020

Good service. Good to use for loyalty program. I recommend it to use. Thanks for your help. That is a good app.

Store

Brinyte

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2020

Customer service was faster than I could have ever expected! Opened a chat and within minutes Kerby helped me resolve my issue! Thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2020

I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2020

Great app! Good Support! Have started using it since a week. So far so good. Had a question and support answered immediately.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2020

It is really easy to use and the support team helps very quick. I really recommend it!!!!!!!!!!!!!!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2020

I was not sure how to use a particular section of the app. The support was really good. Raymond's help was very much appreciated.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2020

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

Using app

Over 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

May 6, 2020

I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.

Using app

About 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

May 5, 2020

We chose Swell Loyalty & Rewards among other apps and it is exactly what we wanted: rewarding both invitees and inviters both in the form of points and discounts.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2020

Good customer support! Reymond has been very responsive, patient and efficient, in helping with all the queries.

Using app

About 2 months

Total reviews

8

Average rating

5.0

1 / 5 Share

May 4, 2020

For well over a year now, when my customers redeem their rewards and the system makes them a coupon code, it is already expired! This has been ongoing since YOTPO acquired SWELL and their support has been an absolute joke. I’ve contacted them multiple times and they do not give a clear answer or solve the issue, nor is English their first language. Extremely disappointed that YOTPO acquired this app.

Using app

Over 6 years

Total reviews

1

Average rating

1.0

5 / 5 Share

April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Using app

About 7 years

Total reviews

2

Average rating

5.0

4 / 5 Share

April 17, 2020

Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.

Store

Palola

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

April 16, 2020

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2020

It is the best Rewards & Loyalty app I have tried. It's easy to use and it looks great on the website. Also, if you have any issue, they are very helpful and they answer in less than 5 minutes! I recommend this app

Using app

7 months

Total reviews

8

Average rating

5.0