Yotpo: Loyalty Rewards Program

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Great support! they provided really useful information for me. Recommend for everyone who wants to install the loyalty program.

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.

Yotpo support has been very helpful in getting our programs set up and customized the way we want. They are easy to reach and always have the right solutions for us when we need them. Thanks, Yotpo!

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.

Jerrah has been amazing help integrating from a different app. Excellent customer service, would recommend!

Just started using this app and trying out the free version. So far so good! Ritchie from customer service was helpful and friendly.

Chris was super helpful in correcting a processing error on our end. He understood what I needed done and was quick to resolve the issue. Thanks, Chris!

Jiemer was very helpful and answered all my questions very quickly! Thank you so much for your constant help, Jiemer!

Wonderful customer service! Jiemer helped me carry over our Rewards Page, Refer Page, and update our checkout page when we changed over themes and needed to bring over the functionality. Thank you!!

Ann and Sheen were so helpful. They responded to my queries very quickly and easily resolved all my queries. Amazing service, thank you!!

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

I'm using this app to reward my customers. The app works great, there is a lot to customize in this app, also there are different kind of rewards that your customers can redeem and it's great. The support is very swift and accurate, almost immediately after I asked for help, I got it. Gret app, great customer service, recommend this app!

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!