Yotpo: Loyalty Rewards Program

Oct. 20, 2021

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Oct. 15, 2021

Glenn did a great job in helping me understand why a customer did not receive their rewards points. He went in-depth and provided excellent visuals in order for me to get a better understanding. He was patient and nice. I liked how quickly my issue was addressed and resolved. Overall it was a great experience with the chat!

Oct. 15, 2021

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

Oct. 13, 2021

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!

Oct. 12, 2021

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

Oct. 8, 2021

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Oct. 8, 2021

Great support! they provided really useful information for me. Recommend for everyone who wants to install the loyalty program.

Oct. 7, 2021

Our customers LOVE our Rewards Program! Maria did an awesome job of explaining a few areas within the program that we needed help with!

Oct. 6, 2021

Ritchie was a great help customizing the look and appearance of my referral from a popup to a tab. He even created-a-step by step video giving examples and showing exactly what I was hoping to achieve. Great app and customer service. Highly recommend!

Oct. 5, 2021

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.

Oct. 4, 2021

Yotpo support has been very helpful in getting our programs set up and customized the way we want. They are easy to reach and always have the right solutions for us when we need them. Thanks, Yotpo!

Oct. 4, 2021

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.

Oct. 4, 2021

Jerrah has been amazing help integrating from a different app. Excellent customer service, would recommend!

Sept. 29, 2021

Just started using this app and trying out the free version. So far so good! Ritchie from customer service was helpful and friendly.

Sept. 28, 2021

Chris was super helpful in correcting a processing error on our end. He understood what I needed done and was quick to resolve the issue. Thanks, Chris!

Sept. 23, 2021

Jiemer was very helpful and answered all my questions very quickly! Thank you so much for your constant help, Jiemer!

Sept. 22, 2021

Wonderful customer service! Jiemer helped me carry over our Rewards Page, Refer Page, and update our checkout page when we changed over themes and needed to bring over the functionality. Thank you!!

Sept. 21, 2021

Excellent Customer Service, will recommend using this app to build loyalty with your customers. Absolutely love it.

Sept. 20, 2021

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

Sept. 17, 2021

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)