Yotpo: Loyalty & Rewards

March 4, 2020

Support team is really helpful and solves problems quickly. Rogelio was very helpful on the team! :)

March 3, 2020

Great customer service. I needed assistance and contacted them using the chat option. Immediate response, no waiting time. Knowledgeable customer service. Thank you!

Feb. 28, 2020

the support team is very very helpful and usually respond within an hour or so. they were able to help us set up a referral program that is a bit more complex than others. highly recommend!

Feb. 19, 2020

Many options for point program and very helpful staffs are there for you!! I recommend this app who need to point program!!

Feb. 17, 2020

I can't update the program! The form pops up and I can't update the amount. I need to speak with someone on your support team immediately.

Feb. 17, 2020

I just installed this app and had a few technical/functional questions. Kerby was very prompt and explained everything that I needed to know. It always makes you feel more trusting of an app/ product when you have a company that prioritizes customer service.

Jan. 31, 2020

Still getting the hang of it, but so far so good. It's a bit complicated to understand how it works, but clicking around helps. Customer support is great.

Jan. 27, 2020

This is a great tool to optimize sales, and it's easy to set up and easy to use. Its highly recommended.

Jan. 27, 2020

We just installed this app and are excited to see what it can do. All of the features and options make it easy to set up a loyalty program for our customers. It nice to have our reviews and loyalty program with the same great company. (YOTPO) Rogelio helped us onboard quickly and answer any questions that we had. Thanks!

Jan. 31, 2020

As usual, 5 star customer service but this time from Kerby. !!!! We were experiencing issues with our newsletter pop up and it was fixed immediately. Nothing but 5 thumbs up for Kerby..

Jan. 11, 2020

I found this app through a few of my fellow designers. It was very easy to set understand and set up.

Jan. 9, 2020

Swell Rewards, part of Yotpo, has some of the highest ratings on Shopify for a reason. I chose them after researching many of the customer loyalty programs and was impressed with the professional services and features this app provided. The customer service team is super helpful and quick to respond. When I had a problem and needed help, Reymond got me fixed up right away. Highly recommended!

Jan. 4, 2020

I chose Swell because I also have Yotpo reviews (same company) and the integration allows me to automatically reward my customers with points when they submit a product review. Also, I've noticed recently that they have online chat which is something new. That's a big benefit and I was able to receive great suppot from them through the chat.

Dec. 30, 2019

I signed up to this one mostly due to the pricing structure. I found others too complicated and misleading with standard packages and add ones costing extra. I'm completely new to this and found the dashboard quite simple and when I was unable to do something I used the customer support chat and spoke to a human being that was able to fix it straight away and teach me how to do it also for the future. I'd recommend.

Dec. 29, 2019

good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

Dec. 25, 2019

It's like pulling teeth trying to understand pricing and features. Going with a different reward app.

Dec. 23, 2019

The ONLY way to get a coded rewards page for your customers to check their rewards balance is to pay $249 PER MONTH for a gold plan. Highly unrealistic for new shops starting out as well as ones that aren't. $249 PER MONTH - yes, $249. To say I'm astounded is an understatement. Otherwise, you have to hire a dev to develop a rewards page for you.

Dec. 21, 2019

They have an amazing customer support team. Since the app has so many features and flexibility, I wanted to make sure what I can & can't do and asked bunch of questions, and the support specialist solved my questions real quick. Had a great customer support experience.

Dec. 20, 2019

they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys

Dec. 17, 2019

This app hands down is the best for building my customer base. Customer service is excellent. Always go above and beyond!