Yotpo: Loyalty Rewards Program

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

I'm using this app to reward my customers. The app works great, there is a lot to customize in this app, also there are different kind of rewards that your customers can redeem and it's great. The support is very swift and accurate, almost immediately after I asked for help, I got it. Gret app, great customer service, recommend this app!

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

chat supporting is super helpful. v fast and v kind thank you for your help, ann! 1.5 days let until holiday

Great support via the chat function, App seems to be easy to use too, but have only just set it up. Looking forward to seeing the referrals come in!

They have very professional customer services. They provide quick response to your questions. Good reward APP!

Nice customer services with quick response, the app supported a lot of function without paying it, great tools for beginners. I have encountered some difficulties during my usage, the customer service associate Ritchie helped me with back coding and solved the problem eventually, they are very attentive to users and I think it worths the money to pay for the service they provided.

It's a really great app, I just love that it lets me customize everything that I need and how I need it to be! The support is really amazing, Jerrah helped really quick, he was swift and precise on what I needed to achieve. Really good app and support!

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

Eric from customer service was very helpful and very patient with me! His service was great. Thanks!

Great app with lots of functionality. Also amazing customer support from Jerrah - really helpful! I definitely recommend this to anyone looking for an easy referral setup.

super fast and helpful on chat regarding some questions i had about point balance and the emails triggered by klaviyo

I spoke through the loyalty program Chat, I started with a question that was the one that I most urgently needed to solve, but after solving it I began to ask other things. Since it was very near to launch, I needed quick and accurate answers. I managed to solve all my doubts without problem thanks to Jiemer, who, with good disposition, was talking to me for around 3 hours, even at lunchtime and solved all my doubts. Unbelievably good service.

The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.

Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.