Yotpo: Loyalty & Rewards

Sept. 10, 2019

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response. If this is how they treat Gold Plan customers, stay away! If this is how they treat Gold Plan customers, stay away!

Sept. 1, 2019

A bit of a slow start but I put that down to my own inexperience. Support was patient and very helpful. The developers have based upgrades on the number of monthly orders which makes far better sense than customers numbers.

Aug. 29, 2019

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

Aug. 16, 2019

Tried this plan. It is not for us but for others, it looks like a fantastic loyalty program with rewards and other perks. Had some issues with support but that was addressed quickly. Thank you

Aug. 7, 2019

This app is amazing! It's very easy to use and setup. I'm happy my dev recommended Swell. Love the rewards system and how we can customize it! - jingajuice.com.ph -

Aug. 7, 2019

love it! integrates amazingly with so many other apps. Also great customer support and I think the prices are pretty fair for what it does. Thank you!

Aug. 7, 2019

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs. Support team is very helpful and has helped us immensely in our setup!

Aug. 5, 2019

Swell and YotPo offer super easy integration! When I have encountered challenges, they provided us with great customer service

July 31, 2019

I've tried a few apps. The Swell defiantly is my favorite. I love it. So easy to set up. Love the "refer a friend" option. Also, have been able to use my brand colours.

July 18, 2019

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

July 13, 2019

Not been able to use this app. Waste of time and money! I installed this app for the VIP section, less than 30 days ago, but couldn't customise the settings. There are no instructions to guide you on the sizes of the Hero images. Support is lacking!!! For $249 you would expect more but no.. the search continues for another app with VIP that is not a waste of time or money.

July 9, 2019

This app is helpful in managing emails for cart abandonment. It also keeps your customers engaged because they can earn coupon codes and points etc. It is easy to use and I definitely recommend them. There are several plans including a free one for businesses that just started up.

July 1, 2019

Spent $250 and can't even get them to email or respond back to our support issue. Even tried calling, no luck... The "chat" feature in their app says their typical response time is 3 hours. It has been 3 DAYS and we still have not gotten a response. Worst part of all is this is now going to delay our release! Really thought this app was gonna be great but the support is just absolutely horrible and that may just be a deal breaker for us.

June 26, 2019

It's supposed to be a great app, great functions. However, a BIG drawback is that, you can't delete customers. As Shopify shop owners are under attack of phantom customers signing up with same non-sense first and last name, probably created by Bots and there's nothing Shopify can do about it, those fake customers get ported over to Rewards & Referrals by Swell's customers list and it gets really frustrating when the list is full of junks that I cannot clean up. At least Shopify customers list, I can still delete them. It's time to update your app to enable customer list housekeeping.

June 13, 2019

I am currently using this app, it is very useful, It has been pretty easy to add this new reward program to our website .

June 10, 2019

really lovely app, useful and smart way to retain clients, i'd love a feature for vip tier referrals.

June 8, 2019

Since Yotpo took over Swell has fallen apart with huge holes in the sales data. Not a good way to build trust with customers when their sales are not all registering in the loyalty program. After more than two months, and countless emails and excuses, the same problems persist. I am forced to pull the plug on Swell/Yotpo and face my unhappy customers. Stay away from this app!

June 3, 2019

Exploring, too bad no free 30 day TRIAL to test better features before, or it makes you write a review to get rid of the "rate us"

July 12, 2024

It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-)

May 13, 2019

i love it - you can change the language and customize pretty much everything even in the free plan. Thank you Swell Team ♥