Yotpo: Loyalty Rewards Program

Eric from customer service was very helpful and very patient with me! His service was great. Thanks!

Great app with lots of functionality. Also amazing customer support from Jerrah - really helpful! I definitely recommend this to anyone looking for an easy referral setup.

super fast and helpful on chat regarding some questions i had about point balance and the emails triggered by klaviyo

I spoke through the loyalty program Chat, I started with a question that was the one that I most urgently needed to solve, but after solving it I began to ask other things. Since it was very near to launch, I needed quick and accurate answers. I managed to solve all my doubts without problem thanks to Jiemer, who, with good disposition, was talking to me for around 3 hours, even at lunchtime and solved all my doubts. Unbelievably good service.

The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.

Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.

I've had a few questions during setup and chat support representative Ritchie has been very helpful.

I love the embedded experience. Much better than the widget pop up some of the other companies are doing. Also love how it integrates with our Yotpo reviews and Klaviyo platform so seamlessly. Support is fantastic, very helpful and quick to respond. 100% recommend trying YOTPO Loyalty out!

Still working to get this app dialed in, but I can already tell it's going to work really well. I've chatting in real time with customer support and the person I've been talking to has been super helpful (Ritchie). I highly recommend this app!

Red Rose Naturals: Great customer service provided to our team to help better optimize this amazing referral program.

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

I wasted more than 8 hours of my life trying to get this to work only to give up and try something else. In the end, I realized that the only way to make this integrate in a way that isn't horrible, is to have the premium plan. The gold is $249/mo... and when I asked sales what the premium plan cost I never got a response. If you are an enterprise brand with a developer team, I'm sure Yotpo works great. All the big brands use it. If you are a website team of 1... stay far far away.

The system works like a charm. Easy setup. Customer service also helpful when we have questions pertaining to setup or customer issues.

Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)

Great app and great service. Very quick and helpful. Chat was very clear and helped us well. Would really recommend

This is my second Yotpo integration across two different brands. The chat support has made this experience WAY better. Update: If you get a chance to work with Justin in Customer Support you're very fortunate. He solved multiple issues for me quicker than any other means including my CSM. Great guy, super smart, and excellent service. Reduced my setup stress by 10x

Great app and amazing customer service. Super helpful. 5 stars!! Would highly recommend to everyone