Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
940
chart
#1,387
All reviews
Review RSS Feed
July 21, 2021
I love the embedded experience. Much better than the widget pop up some of the other companies are doing. Also love how it integrates with our Yotpo reviews and Klaviyo platform so seamlessly. Support is fantastic, very helpful and quick to respond. 100% recommend trying YOTPO Loyalty out!
July 21, 2021
Still working to get this app dialed in, but I can already tell it's going to work really well. I've chatting in real time with customer support and the person I've been talking to has been super helpful (Ritchie). I highly recommend this app!
July 20, 2021
Red Rose Naturals: Great customer service provided to our team to help better optimize this amazing referral program.
July 16, 2021
Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.
July 8, 2021
Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part
June 29, 2021
I wasted more than 8 hours of my life trying to get this to work only to give up and try something else. In the end, I realized that the only way to make this integrate in a way that isn't horrible, is to have the premium plan. The gold is $249/mo... and when I asked sales what the premium plan cost I never got a response. If you are an enterprise brand with a developer team, I'm sure Yotpo works great. All the big brands use it. If you are a website team of 1... stay far far away.
June 29, 2021
The system works like a charm. Easy setup. Customer service also helpful when we have questions pertaining to setup or customer issues.
June 15, 2021
Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product
June 14, 2021
Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)
June 11, 2021
Great app and great service. Very quick and helpful. Chat was very clear and helped us well. Would really recommend
Oct. 6, 2021
This is my second Yotpo integration across two different brands. The chat support has made this experience WAY better. Update: If you get a chance to work with Justin in Customer Support you're very fortunate. He solved multiple issues for me quicker than any other means including my CSM. Great guy, super smart, and excellent service. Reduced my setup stress by 10x
June 3, 2021
Great app and amazing customer service. Super helpful. 5 stars!! Would highly recommend to everyone
June 2, 2021
Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!
May 25, 2021
Yotpo make awesome apps and the customer service is some of the best I have experienced. One of their support staff was even helping me out over the weekend outside of his shift. Highly recommend both the Reviews and Loyalty programs from Yotpo!
May 23, 2021
Just checked with our team and you have the best credentials... as we'll set up the app for a Spanish-spoken market (Peru), do you have support in Spanish too?
May 20, 2021
I have a trouble with an account of a customer, and Jerrah helped me to fix it, explanations were clear, and Jerrah was really reactive. One of my best customer service experience! THANK YOU
May 12, 2021
Super helpful, thank you for everything Jerrah! Take it easy my friend! Time to go on vacation and drink a mimosa!
May 4, 2021
Thank you to JV who always helps me combine/transfer different customer accounts! They go above and beyond :)
April 27, 2021
Our customers love the Rewards Program and the online support is fantastic. Thank you Jerrah for the help!