Yotpo: Loyalty Rewards Program
Yotpo: Loyalty Rewards, Points, & Referrals for Shopify
Rating
4.7
feedback
918
chart
#1,029
All reviews
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April 1, 2021
Ritchie was great to work with. I was having a problem with finding the correct information for our referral. He helped with my referral program issue.
March 31, 2021
I love this app! it really helps with customer loyalty Also the support from the yotpo team is A1!! They're very helpful and respond quickly to the live chat
March 30, 2021
Super easy to use and the team was incredibly helpful in assisting me setting up a custom rewards flow.
March 27, 2021
This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!
March 24, 2021
Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!
March 24, 2021
Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!
March 19, 2021
The customer service is wonderful. I spoke to Ritchie each time and he was always extremely helpful and kind. The app is user friendly and serves its purpose and the customer service is stellar!
March 18, 2021
Had a question , support was awesome ! LOVE THE APP! highly recommended app for e-commerce store!!!!
Nov. 23, 2022
Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!
Feb. 23, 2021
I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.
Feb. 10, 2021
Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.
Jan. 28, 2021
We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)
Dec. 18, 2020
Be aware: If you aren't willing to go for a paid plan and you have customers who already did purchase, is not a good choise! The list of the clients is populating in days AND you cannot add manually point to the existing customers and you will receive daily replies from the support team like "I have been told tomorrow should work". Also, if you use a different language than EN you will have like 1 full day to work, and everything is very confusing...nothing to do with 2020. Even though I don't go for lower stars because the APP is still providing a lot of features and is a lot customizable but sometimes 1st you need to think about the customers who already invested trust in your store!!! Those have been said, If you are going for a paid plan is a very good APP, if not I truly recommend you to look around!
Nov. 25, 2020
Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!
Thank you for taking the time to leave a review. Happy to hear we were able to help you set up and that everything is running smoothly!
Nov. 11, 2020
Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au
Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.
Oct. 22, 2020
It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!
Oct. 5, 2020
The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto
Thank you for taking the time to leave a review. We are sorry to hear you had such a negative experience setting up. We are constantly working on improving our product and making the onboarding process as smooth & simple as possible. We really value your feedback. One of our customer service representatives has reached out to you to see if there is anything we can assist you with regarding your onboarding or your next steps.
Sept. 17, 2020
I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!
Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!
Sept. 2, 2020
We really tried our best to make this app work, but the customer service was not helpful at all. It is one of the worst customer service experiences we've ever had with an app on Shopify.
Sept. 1, 2020
I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !