All reviews

Rating Breakdown

  • 5
    84% (792 ratings)
  • 4
    8% (72 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (11 ratings)
  • 1
    6% (52 ratings)

Reviews with Text

  • 99% (930)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 9, 2021

Shoutout to Glenn who helped solve a huge headache for me! Super quick, friendly, knowledgeable, and just provided an overall great experience. What a gem. I wish I could give 1k stars. [update] Elijah is a gem as well! Truly so helpful. Great job in hiring caring and attentive peeps!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 19, 2021

Team are really helpful in troubleshooting and getting us set up. Does what we need it to do for the most part!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2021

Richie was so so helpful with all my many questions about the refer a friend and how it worked! Thank you

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2021

This app has been working ok so far, a little bit confusing to use but the customer service was excellent!

Using app

7 months

Total reviews

11

Average rating

4.9

5 / 5 Share

April 14, 2021

Amazing customer support! the answer was fast an easy to understand they also included extra information.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 9, 2021

The support team is very helpful! I was trying to get the referral program set up correctly and they sent me a screencast video explaining how to change the settings and followed up to make sure I got my problem resolved.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2021

Love this app and the quick support! It makes a lot of difference in terms of getting technical answers responded to at a faster pace than submitting a ticket via email. Great feature!

Store

Credo

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Jerrah was incredibly helpful in figuring out why I couldn't get the FAQ formatting to work. He fixed the problem for me quickly and the page looks great! Appreciate how quickly and efficiently he was able to assist me.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Amazing App! It has so many features that makes to build a nice loyalty program on any website. Great job!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2021

Ritchie was great to work with. I was having a problem with finding the correct information for our referral. He helped with my referral program issue.

Store

Tiiga

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2021

I love this app! it really helps with customer loyalty Also the support from the yotpo team is A1!! They're very helpful and respond quickly to the live chat

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

Super easy to use and the team was incredibly helpful in assisting me setting up a custom rewards flow.

Store

AILLEA

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2021

This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2021

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

March 19, 2021

The customer service is wonderful. I spoke to Ritchie each time and he was always extremely helpful and kind. The app is user friendly and serves its purpose and the customer service is stellar!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 18, 2021

Had a question , support was awesome ! LOVE THE APP! highly recommended app for e-commerce store!!!!

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!

Store

Esjoy

Using app

Over 3 years

Total reviews

12

Average rating

4.6

4 / 5 Share

Feb. 23, 2021

I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.

Using app

About 11 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 10, 2021

Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.

Using app

6 months

Total reviews

3

Average rating

3.7