Yotpo: Loyalty Rewards Program

Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

The customer service is wonderful. I spoke to Ritchie each time and he was always extremely helpful and kind. The app is user friendly and serves its purpose and the customer service is stellar!

Had a question , support was awesome ! LOVE THE APP! highly recommended app for e-commerce store!!!!

Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!

I just added this to my store today. I had some questions about how the referral program works and the codes etc. The online chat session was very fast & thorough. I just wish they had email 3rd party integration in the basic plan. I'll see how it goes though. Jerrah was very helpful and polite.

Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

Be aware: If you aren't willing to go for a paid plan and you have customers who already did purchase, is not a good choise! The list of the clients is populating in days AND you cannot add manually point to the existing customers and you will receive daily replies from the support team like "I have been told tomorrow should work". Also, if you use a different language than EN you will have like 1 full day to work, and everything is very confusing...nothing to do with 2020. Even though I don't go for lower stars because the APP is still providing a lot of features and is a lot customizable but sometimes 1st you need to think about the customers who already invested trust in your store!!! Those have been said, If you are going for a paid plan is a very good APP, if not I truly recommend you to look around!

Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

We really tried our best to make this app work, but the customer service was not helpful at all. It is one of the worst customer service experiences we've ever had with an app on Shopify.

I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !

Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.

Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.

This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!