Yotpo: Loyalty Rewards Program
Build customer loyalty with points, rewards & referrals
Rating
4.7
feedback
940
chart
#1,387
All reviews
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Jan. 28, 2021
We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)
Dec. 18, 2020
Be aware: If you aren't willing to go for a paid plan and you have customers who already did purchase, is not a good choise! The list of the clients is populating in days AND you cannot add manually point to the existing customers and you will receive daily replies from the support team like "I have been told tomorrow should work". Also, if you use a different language than EN you will have like 1 full day to work, and everything is very confusing...nothing to do with 2020. Even though I don't go for lower stars because the APP is still providing a lot of features and is a lot customizable but sometimes 1st you need to think about the customers who already invested trust in your store!!! Those have been said, If you are going for a paid plan is a very good APP, if not I truly recommend you to look around!
Nov. 25, 2020
Installed Swell Loyalty and rewards on our DEV server first, and was helped by Kerby through the entire process to get me up and running so I could start my testing and implementation. Great job!
Thank you for taking the time to leave a review. Happy to hear we were able to help you set up and that everything is running smoothly!
Nov. 11, 2020
Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au
Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.
Oct. 22, 2020
It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!
Oct. 5, 2020
The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto
Thank you for taking the time to leave a review. We are sorry to hear you had such a negative experience setting up. We are constantly working on improving our product and making the onboarding process as smooth & simple as possible. We really value your feedback. One of our customer service representatives has reached out to you to see if there is anything we can assist you with regarding your onboarding or your next steps.
Sept. 17, 2020
I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!
Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!
Sept. 2, 2020
We really tried our best to make this app work, but the customer service was not helpful at all. It is one of the worst customer service experiences we've ever had with an app on Shopify.
Sept. 1, 2020
I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !
Aug. 21, 2020
Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.
Aug. 7, 2020
Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.
July 31, 2020
This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.
July 27, 2020
I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!
July 17, 2020
This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!
July 15, 2020
I appreciate all the help I recieved today from Rogelio. He was very helpful and im excited about adding this feature to my store
July 3, 2020
Good service. Good to use for loyalty program. I recommend it to use. Thanks for your help. That is a good app.
June 16, 2020
I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!
June 10, 2020
I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.
May 15, 2020
This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.
May 6, 2020
We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!