Yotpo: Loyalty Rewards Program

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!

The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Great app, we have the silver plan. I would love a bit more customisation capabilities but for the price and level of service I think it is amazing value. Kerby is a star!

I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !

Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.

Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.

This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful. The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!

This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!

I appreciate all the help I recieved today from Rogelio. He was very helpful and im excited about adding this feature to my store

Good service. Good to use for loyalty program. I recommend it to use. Thanks for your help. That is a good app.

I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!

I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.