Yotpo: Loyalty & Rewards

Feb. 27, 2019

We will see but so far it looks great and hopefully it will help us with customer retention and loyalty.

Feb. 27, 2019

Swell is a really good app. I don't know if it will improve my conversion rate yet but it looks very promising.

Feb. 26, 2019

I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! [email protected] or [email protected] PLEASE HELP ME!

Feb. 25, 2019

poderia ser mais customizável, pop up de desconto funciona bem e gera o código correto. Bom app para retenção.

Feb. 24, 2019

Just installed this app like many others. Seems very straightforward and easy to use. Will update once I have some performance data on this app.

Feb. 21, 2019

It’s okay so far...I have only just downloaded the app so there’s not much to say. However, It was very easy to set up.

Feb. 19, 2019

Nice app just installed it very easy to navigate around and set up, still only days into using so will keep u updated

Feb. 19, 2019

Hope This Apps will help us to making more sales. So far so good. I'll give more comment once the apps running

March 3, 2019

I have had problems from the beginning with BOTH SWELL AND YOTPO. WE are now three weeks in and they still CANT get it right. To make matters worse. they are trying to charge me and I haven't even reached a full 30 days yet. we are on day 17. This is CRAZYYYYY. I am looking for other options at this point. support is HORRIBLE, INCONSISTENT, AND FRUSTRATING!!! the tech support is horrible because it takes FOREVER to get problems resolved. To my understanding- they outsource for their tech support. MAJOR problem. I bought into the whole "YOTPO SWELL" thing because they are the same company and I have NOT been able to get anything working as they advertised. EXTREMELY disappointing so far. Hoping these two companies get it together and fix ALL of my issues that I have requested help for or I will be going to another company and requesting a FULL REFUND you guys need to get it together! too many different reps handling the same account and not everyone is trained the same. One rep helped me with one issue and then the next rep messed up what the previous rep did. he sends me emails and I respond REPEATEDLY yet he ACTS like he is not seeing me emails. THIS IS THE WORST EVERRRRR!!!!!!! HORRIBLE

Feb. 19, 2019

This app is very intuitive and user-friendly. This makes rewarding my customers a lot easier to manage.

Feb. 18, 2019

Using with Shopify POS work 1/3 times and now stop work, contact by email and chat but no one reply.

Feb. 13, 2019

This app is very user friendly. Hoping to generate a lot of revenue very soon. With more promotion I think it will do well.

Feb. 12, 2019

The app isn't rendering icons correctly since we launched it, the "refer a friend" option doesn't even show up. we have been reaching out to support to no avail, and are extremely disappointed in the service. We upgraded, thinking that the free version was glitchy on purpose, because we had launched it via our newsletter (because it initially appeared to be working correctly), and were worried about our customers experience. We want a refund for the upgrade and to discontinue using this app. Shopify should not be encouraging faulty plug-ins/apps to their customers. We have spend a lot of time setting up to no success, and it's very upsetting that there is NO SUPPORT!

Feb. 10, 2019

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Feb. 9, 2019

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo. After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team. Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier. I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year. It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

Feb. 8, 2019

im still testing this app so thank you for this but im think that would be nice to work with you with referal program

Feb. 6, 2019

Good app, hardly any basic customer service. Offers good customization details for loyalty points and retention.

Jan. 30, 2019

So great! Really going to take my business to the next level. I'm using it to run an excellent referral program, along with rewarding my repeat customers to make more money and spread my awareness.

Jan. 29, 2019

good !!666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666

Jan. 27, 2019

The app works well, however, as a free plan member, it baffles me why clients that sign up through the Subscribe prompt are not automatically entered into my subscriber list on Mail Chimp. The video does not work, so there is no guide to follow for the setup.