Yotpo: Loyalty Rewards Program

It's like pulling teeth trying to understand pricing and features. Going with a different reward app.

The ONLY way to get a coded rewards page for your customers to check their rewards balance is to pay $249 PER MONTH for a gold plan. Highly unrealistic for new shops starting out as well as ones that aren't. $249 PER MONTH - yes, $249. To say I'm astounded is an understatement. Otherwise, you have to hire a dev to develop a rewards page for you.

they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well. We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language. As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

Bonyhub.co.uk- Get Best Jewelry in Less ! This App is perfect what i was looking for . Easy and more options as compared to other apps. And also good for startups .

Excellent customer service and quick support! We needed some help for an ongoing issue and support was there ASAP. Thank you Kerby!

I was greatly surprised with this app, how good it integers in Shopify, and how professionally the team built it Thank you

I have submitted 2 tickets and have waited over 5 days to hear back from you with no effort to assist me. I have been using the free version for over a year and while editing my settings I accidentally upgraded to the $29 paid version I noticed within the hour and downgraded back to the free version. However on my next shopify bill I noticed I was charged the $29 MONTHLY fee even though I was upgraded for less than an hour. I have asked multiple times to offer a refund and no one has gotten back to me. Pretty poor customer service.

Love this app. Their support was great and comprehensive. Our customers love to earn points in various ways! https://muehle-shaving.com.tr/ We created seperate page to explain how it works. Thank you Swell.

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

This is my first time working with any rewards app and this is still the worst experience I've had. None of the fields, even to submit a ticket, are clickable. I click on them and nothing happens. I type and nothing happens. I can't change the coupon rewards for referrals OR newsletter pop-ups. Creating new coupons to be redeemed upon completing a campaign has the same problem. NONE OF YOUR FIELDS OF TEXT ARE EDITABLE. NOTHING IS FOUND IN GOOGLE WHEN I SEARCH FOR HELP. I CAN'T EVEN SUBMIT A HELP TICKET. This is the worst experience I've ever had with an app. If I could rate it zero stars I would happily.

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response. If this is how they treat Gold Plan customers, stay away! If this is how they treat Gold Plan customers, stay away!

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

This app is amazing! It's very easy to use and setup. I'm happy my dev recommended Swell. Love the rewards system and how we can customize it! - jingajuice.com.ph -

love it! integrates amazingly with so many other apps. Also great customer support and I think the prices are pretty fair for what it does. Thank you!

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs. Support team is very helpful and has helped us immensely in our setup!

I've tried a few apps. The Swell defiantly is my favorite. I love it. So easy to set up. Love the "refer a friend" option. Also, have been able to use my brand colours.

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

It's supposed to be a great app, great functions. However, a BIG drawback is that, you can't delete customers. As Shopify shop owners are under attack of phantom customers signing up with same non-sense first and last name, probably created by Bots and there's nothing Shopify can do about it, those fake customers get ported over to Rewards & Referrals by Swell's customers list and it gets really frustrating when the list is full of junks that I cannot clean up. At least Shopify customers list, I can still delete them. It's time to update your app to enable customer list housekeeping.

Since Yotpo took over Swell has fallen apart with huge holes in the sales data. Not a good way to build trust with customers when their sales are not all registering in the loyalty program. After more than two months, and countless emails and excuses, the same problems persist. I am forced to pull the plug on Swell/Yotpo and face my unhappy customers. Stay away from this app!