Yotpo: Loyalty Rewards Program

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response. If this is how they treat Gold Plan customers, stay away! If this is how they treat Gold Plan customers, stay away!

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

love it! integrates amazingly with so many other apps. Also great customer support and I think the prices are pretty fair for what it does. Thank you!

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs. Support team is very helpful and has helped us immensely in our setup!

I've tried a few apps. The Swell defiantly is my favorite. I love it. So easy to set up. Love the "refer a friend" option. Also, have been able to use my brand colours.

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

It's supposed to be a great app, great functions. However, a BIG drawback is that, you can't delete customers. As Shopify shop owners are under attack of phantom customers signing up with same non-sense first and last name, probably created by Bots and there's nothing Shopify can do about it, those fake customers get ported over to Rewards & Referrals by Swell's customers list and it gets really frustrating when the list is full of junks that I cannot clean up. At least Shopify customers list, I can still delete them. It's time to update your app to enable customer list housekeeping.

Since Yotpo took over Swell has fallen apart with huge holes in the sales data. Not a good way to build trust with customers when their sales are not all registering in the loyalty program. After more than two months, and countless emails and excuses, the same problems persist. I am forced to pull the plug on Swell/Yotpo and face my unhappy customers. Stay away from this app!

Exploring, too bad no free 30 day TRIAL to test better features before, or it makes you write a review to get rid of the "rate us"

2023 - It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-) 7/16/25 UPDATE - The app has gone from amazingly simple to everything wrong with it! Nothing works at all! The back end says "$25 free when you redeem 500 points" The front end says "$100 free when you redeem 500 points" AND "$10 free when you spend 100 points" This doesn't exist at all in the back end! When you try to contact support they say that they want you to spend $1,000s, yes you read that right - THOUSANDS OF DOLLARS to have the app work?? Like what??? The app should work no matter what! I do not believe that even if you paid the app would work as there is a MAJOR disconnect between the back end and the front end. The code just doesn't sync with the system. I believe they are experiencing a major tech issue and don't have the support to fix the bug. Customers are constantly emailing me saying the loyalty program does not work and things are grayed out when they have the points to redeem them! It's a nightmare! I regret setting it up with them. I will be switching providers as this app not only does not work but there is 0 effort to fix the problems and I have been emailing them for months begging for a fix. I would upload screen shots of the issues and communication if I could. Negative stars in my book. Total waste of time!

i love it - you can change the language and customize pretty much everything even in the free plan. Thank you Swell Team ♥

So far this app is great! Easy to setup and not much to manually do. Fully automated! I like the referral program; will help with bring traffic to my site!

This app is really helpful. I have installed it recently, now I have a few new email substriptions already. They have a great customer support. I got help from Danreb who was fantastic. Highly recommended!

Swell is good when it works but when it doesn't good luck with getting ANY help! you are passed off to a another company Yotpo support who is of no help and you are left to try and sort it out yourself if I had my time over I wouldn't use SWELL now all my customers points are set up here and I cant get support I am stuck here...beware!!

I just installed this app for referral program. Still trying to figure out how to make the referral work

I have a brand new shop in Shopify. Long chose a loyalty program and stopped at Sell. Clear advantages: * This application develops your customer base and develops with your store. * It becomes paid when it makes a profit. * The application takes into account not only purchases and birthdays, but the fact that a grateful client shares your content in social networks. Support pleases! Because of the time difference, I get answers a day later and this is the only inconvenience. But the level of service at the height. Most of the time Bernard answers my questions. Everything is always very clear and attentive. I put 5 stars!

The app was fairly easy to set up. My only issue is when needing assistance the help wasn't there. I believe customer service is key, but I am not feeling warm an bubbly at the moment. Not sure if that is because currently I am receiving the free service. Which should not make a difference.

Very positive experience with this app so far. I had some troubles on my end and they were very quick to respond and help me resolve the problem. I also appreciate the tiered plan they offer to allow us small shops time to build our customer base before moving up to the next paid tier. There are so many apps I would like to use to build my shop up for simple things that Shopify doesn't offer, but can't afford/justify paying the extra monthly fee at this time. So, thank you SO very much for offering this service for free for the little guys.

the free verison have all my needs , except Instagram follow redeem points. I hope the Free verison can add instagram follow , for free .

This is a great App. My customers are happy earning and spending rewards. The Support team at Yotpo are also very helpful in resolving any issues or questions I have. I am looking forward to gaining more loyal customers using this app.