Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#562
All reviews
Rating Breakdown
Review RSS Feed
March 9, 2019
Still trying to figure out if it works. Love the idea though. should hopefully increase sales.
March 6, 2019
THIS COMPANY IS AWFUL AT RESPONDING TO QUESTIONS IN A TIMELY MANNER to questions about the app. That would be ok if their tutorials and instructions for the app were informative. This is my 5th time contacting the company since installing the app last November. I still have not heard back after trying again and it has been over 6 days. Looking for a new rewards app now.
March 4, 2019
Not getting any support. Made sevral request, Shopify has also sent you a CC and still no reply. Do we need to migrate to another Vendor?
March 4, 2019
The youtube link doesn't seem to work. Other than that all seems really good. Very user friendly app.
Oct. 14, 2020
This is a great App. My customers are happy earning and spending rewards. The Support team at Yotpo are also very helpful in resolving any issues or questions I have. I am looking forward to gaining more loyal customers using this app.
Feb. 28, 2019
This app has helped me grow my business and I like how customizable it is. It is also easy to use. The support is very helpful and thorough with their responses. I plan to keep using it, but it would nice if there was an option to send more than one reminder email for those who do have point balances (especially if they are new to the loyalty program) because in order to do custom emails (if a customer forgot and needs an email sent on the spot) you have to be a gold plan member, which is a huge jump. I think that should at least be offered in the $30 plan. I believe this would keep loyal customers engaged and my business grow faster.
Feb. 27, 2019
We will see but so far it looks great and hopefully it will help us with customer retention and loyalty.
Feb. 27, 2019
Swell is a really good app. I don't know if it will improve my conversion rate yet but it looks very promising.
Feb. 26, 2019
I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! [email protected] or [email protected] PLEASE HELP ME!
Feb. 25, 2019
poderia ser mais customizável, pop up de desconto funciona bem e gera o código correto. Bom app para retenção.
Feb. 24, 2019
Just installed this app like many others. Seems very straightforward and easy to use. Will update once I have some performance data on this app.
Feb. 21, 2019
It’s okay so far...I have only just downloaded the app so there’s not much to say. However, It was very easy to set up.
Feb. 19, 2019
Nice app just installed it very easy to navigate around and set up, still only days into using so will keep u updated
Feb. 19, 2019
Hope This Apps will help us to making more sales. So far so good. I'll give more comment once the apps running
March 3, 2019
I have had problems from the beginning with BOTH SWELL AND YOTPO. WE are now three weeks in and they still CANT get it right. To make matters worse. they are trying to charge me and I haven't even reached a full 30 days yet. we are on day 17. This is CRAZYYYYY. I am looking for other options at this point. support is HORRIBLE, INCONSISTENT, AND FRUSTRATING!!! the tech support is horrible because it takes FOREVER to get problems resolved. To my understanding- they outsource for their tech support. MAJOR problem. I bought into the whole "YOTPO SWELL" thing because they are the same company and I have NOT been able to get anything working as they advertised. EXTREMELY disappointing so far. Hoping these two companies get it together and fix ALL of my issues that I have requested help for or I will be going to another company and requesting a FULL REFUND you guys need to get it together! too many different reps handling the same account and not everyone is trained the same. One rep helped me with one issue and then the next rep messed up what the previous rep did. he sends me emails and I respond REPEATEDLY yet he ACTS like he is not seeing me emails. THIS IS THE WORST EVERRRRR!!!!!!! HORRIBLE
Feb. 19, 2019
This app is very intuitive and user-friendly. This makes rewarding my customers a lot easier to manage.
Feb. 18, 2019
Using with Shopify POS work 1/3 times and now stop work, contact by email and chat but no one reply.
Feb. 13, 2019
This app is very user friendly. Hoping to generate a lot of revenue very soon. With more promotion I think it will do well.
Feb. 12, 2019
The app isn't rendering icons correctly since we launched it, the "refer a friend" option doesn't even show up. we have been reaching out to support to no avail, and are extremely disappointed in the service. We upgraded, thinking that the free version was glitchy on purpose, because we had launched it via our newsletter (because it initially appeared to be working correctly), and were worried about our customers experience. We want a refund for the upgrade and to discontinue using this app. Shopify should not be encouraging faulty plug-ins/apps to their customers. We have spend a lot of time setting up to no success, and it's very upsetting that there is NO SUPPORT!