Yotpo: Loyalty & Rewards

Feb. 9, 2019

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo. After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team. Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier. I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year. It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

Feb. 8, 2019

im still testing this app so thank you for this but im think that would be nice to work with you with referal program

Feb. 6, 2019

Good app, hardly any basic customer service. Offers good customization details for loyalty points and retention.

Jan. 30, 2019

So great! Really going to take my business to the next level. I'm using it to run an excellent referral program, along with rewarding my repeat customers to make more money and spread my awareness.

Jan. 29, 2019

good !!666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666

Jan. 27, 2019

The app works well, however, as a free plan member, it baffles me why clients that sign up through the Subscribe prompt are not automatically entered into my subscriber list on Mail Chimp. The video does not work, so there is no guide to follow for the setup.

Jan. 20, 2019

For the time being the app looks hopeful, I am still working on customizing and it looks like there is currently a glitch with the pop up not loading.

Jan. 17, 2019

Pretty easy to get started. I was glad there were instructional videos to walk me through most of the tabs. I wished it offered cash rewards instead of just points and coupons

Jan. 17, 2019

The potential for this app looked amazing. But the support for installation and setup is non-existing. The campaigns we have created are not showing the pop-up. I wrote to ask Swell for support but just got a screen shot back saying everthings looks okay - even though in the screen shot the campains for reward is not the same as the ones I have created. I have started a support chat but seems there are no real persons there - just an email saying we have created a ticket for you. and then no reply to that for days. Hope the installation issues will be solved and the app proves to do some of the fancy stuff they so highly claim they can do.

Jan. 15, 2019

great so far the ease and customizability of this free app is amazing and i hope my customers love it because i have worked hard on making the website a great place to shop

Jan. 15, 2019

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

Feb. 6, 2019

I'm having trouble with support. All the YouTube videos don't load. Hard to get this setup. Would appreciate some live support, the chat corner takes you to video conferencing with no support

Jan. 12, 2019

I have recently installed this app to add more value for my customers. I love how easy and straight forward this app is to use.

Jan. 9, 2019

easy to use , good features, but there are some issues on the redeem points options, it really need more work

Jan. 7, 2019

I love it!! The best referral app I've so far yet so easy to set them up! I totally recommend this!!

Jan. 5, 2019

This app is very user friendly and is amazing for my store. There is a free plan that is useful for small entrepreneurs. Thank you

Jan. 5, 2019

Professional app, It has every thing I need to create a powerful reward program. Its free plan has almost all features I need to start my reward plan.

Jan. 4, 2019

Some of the features are buggy or arent working. Like I have it set to 300 points and its showing 200 points. And I can only create 2 coupons.

Jan. 3, 2019

I haven't made Swell live on my website yet, but going through the set-up, it looks pretty detailed and I like that. 4/5 Stars from me. So far, I do recommend this app.

Jan. 3, 2019

Easy to set up, a must have for any Shopify store, can’t wait to increase sales with this app, Thank you!