Yotpo: Loyalty Rewards Program

April 8, 2019

I just installed this app for referral program. Still trying to figure out how to make the referral work

March 28, 2019

I have a brand new shop in Shopify. Long chose a loyalty program and stopped at Sell. Clear advantages: * This application develops your customer base and develops with your store. * It becomes paid when it makes a profit. * The application takes into account not only purchases and birthdays, but the fact that a grateful client shares your content in social networks. Support pleases! Because of the time difference, I get answers a day later and this is the only inconvenience. But the level of service at the height. Most of the time Bernard answers my questions. Everything is always very clear and attentive. I put 5 stars!

March 23, 2019

The app was fairly easy to set up. My only issue is when needing assistance the help wasn't there. I believe customer service is key, but I am not feeling warm an bubbly at the moment. Not sure if that is because currently I am receiving the free service. Which should not make a difference.

March 19, 2019

Very positive experience with this app so far. I had some troubles on my end and they were very quick to respond and help me resolve the problem. I also appreciate the tiered plan they offer to allow us small shops time to build our customer base before moving up to the next paid tier. There are so many apps I would like to use to build my shop up for simple things that Shopify doesn't offer, but can't afford/justify paying the extra monthly fee at this time. So, thank you SO very much for offering this service for free for the little guys.

March 14, 2019

the free verison have all my needs , except Instagram follow redeem points. I hope the Free verison can add instagram follow , for free .

Oct. 14, 2020

This is a great App. My customers are happy earning and spending rewards. The Support team at Yotpo are also very helpful in resolving any issues or questions I have. I am looking forward to gaining more loyal customers using this app.

Feb. 28, 2019

This app has helped me grow my business and I like how customizable it is. It is also easy to use. The support is very helpful and thorough with their responses. I plan to keep using it, but it would nice if there was an option to send more than one reminder email for those who do have point balances (especially if they are new to the loyalty program) because in order to do custom emails (if a customer forgot and needs an email sent on the spot) you have to be a gold plan member, which is a huge jump. I think that should at least be offered in the $30 plan. I believe this would keep loyal customers engaged and my business grow faster.

Feb. 21, 2019

It’s okay so far...I have only just downloaded the app so there’s not much to say. However, It was very easy to set up.

Feb. 19, 2019

Nice app just installed it very easy to navigate around and set up, still only days into using so will keep u updated

Feb. 18, 2019

Using with Shopify POS work 1/3 times and now stop work, contact by email and chat but no one reply.

Feb. 13, 2019

This app is very user friendly. Hoping to generate a lot of revenue very soon. With more promotion I think it will do well.

Feb. 12, 2019

The app isn't rendering icons correctly since we launched it, the "refer a friend" option doesn't even show up. we have been reaching out to support to no avail, and are extremely disappointed in the service. We upgraded, thinking that the free version was glitchy on purpose, because we had launched it via our newsletter (because it initially appeared to be working correctly), and were worried about our customers experience. We want a refund for the upgrade and to discontinue using this app. Shopify should not be encouraging faulty plug-ins/apps to their customers. We have spend a lot of time setting up to no success, and it's very upsetting that there is NO SUPPORT!

Feb. 9, 2019

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo. After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team. Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier. I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year. It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

Jan. 27, 2019

The app works well, however, as a free plan member, it baffles me why clients that sign up through the Subscribe prompt are not automatically entered into my subscriber list on Mail Chimp. The video does not work, so there is no guide to follow for the setup.

Jan. 17, 2019

The potential for this app looked amazing. But the support for installation and setup is non-existing. The campaigns we have created are not showing the pop-up. I wrote to ask Swell for support but just got a screen shot back saying everthings looks okay - even though in the screen shot the campains for reward is not the same as the ones I have created. I have started a support chat but seems there are no real persons there - just an email saying we have created a ticket for you. and then no reply to that for days. Hope the installation issues will be solved and the app proves to do some of the fancy stuff they so highly claim they can do.

Jan. 15, 2019

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

Dec. 31, 2018

So far I LOVE this app! It has been very easy to use. When there were aspects that I couldn't quite figure out how to customize the videos explained everything perfectly. Thank you for creating such a great platform for the everyday person trying to do everything themselves to run their business! I hope this helps us grow faster.

Dec. 28, 2018

I love the payment structure of this app. It allows me to build my business so I can afford the app.

Dec. 23, 2018

Great app i really help in this department. Frees up some more time for me to do other things around the office.

Dec. 11, 2018

Still trying to figure out but the referral program seems to be limited or missing options for editing...